Gestion des soins de santé

Healthcare management is all of the work involved in ensuring smooth operations of healthcare facilities of all kinds, including hospitals, clinics, drug addiction rehabilitation and treatment centers, and elderly care facilities like nursing homes and hospices. As you might expect, these healthcare professionals have wide-ranging responsibilities, including efficient management of day-to-day healthcare facility operations, ensuring availability and maintenance of medical equipment, developing organizational goals and priorities, determining budgets and billing practices, representing the organization to the public, the media, and other audiences.

The work of healthcare management professionals is of particularly critical importance during a crisis like the COVID-19 pandemic. They must manage healthcare facilities under enormous and unprecedented stress, as they attempt to maintain supply chains of essential equipment like testing kits, ventilators, and personal protective equipment (PPE) for staff such as N-95 masks, gloves, and respirators. They also must determine proper staffing levels and safety procedures to protect both healthcare workers and patients while delivering emergency care. The public relations function of healthcare managers is also of heightened importance to maintain the flow of information about all the measures being taken.

The work of a healthcare management professional is closely linked to healthcare administration, and in fact healthcare managers may take on this role in small practices.. However, in larger organizations healthcare administration is typically a separate job that interfaces more directly with the staff of the facility. An administrator’s responsibilities include the recruiting, hiring, and evaluation of personnel, determining efficient administrative procedures, and working with doctors and nurses to ensure they are able to provide health services effectively.

Thus, healthcare administrators often serve as liaisons between healthcare managers and individual employees who are responsible for actually carrying out the work of the facility.‎

If you want to make a difference in people’s lives by ensuring the provision of high-quality health and social services, but don’t want to work directly with patients as a doctor or nurse, pursuing a career in healthcare management is a great opportunity. Access to healthcare is critically important for society at all times but especially during a crisis like COVID-19, and healthcare managers and administrators with strong organizational skills play a vital role in these high-pressure situations to ensure these hospitals and clinics have the resources they need to be effective in their mission.

According to the Bureau of Labor Statistics, jobs in health services management are projected to increase 18% between 2018 and 2028, much faster than the average for all occupations. This growth is part of a projected boom in demand for healthcare services overall due to an aging population in the U.S., and similar increases can be expected in other countries around the world. And, with an average annual salary of $99,730, working in healthcare management can be a financially as well as morally rewarding career path.

In addition to healthcare managers and healthcare administrators, there are a variety of other more specific jobs that fall under the rubric of healthcare management, including clinical directors, medical records managers, doctor’s office managers, healthcare practice administrators, and more. As COVID-19 has shown us, keeping healthcare facilities functioning during a crisis can be a challenge of life and death importance, and it takes an entire organization of dedicated professionals working together to be successful.‎

Just like other business and administrative disciplines, learners today can use online education platforms to access top-quality courses in healthcare management remotely, on a flexible schedule, and at a lower cost than on-campus alternatives. It’s a great opportunity to launch your career in this important field, whether you are starting from scratch or looking to transition into healthcare management from related roles.

Students looking to learn about healthcare management on Coursera have a wide range of courses to choose from, all of which are provided by leading U.S. and international universities. Popular individual courses include pharmaceutical innovations, healthcare marketplace, drug discovery, and medical devices.

Additionally, students can pursue Specializations across multiple courses in a specific area of healthcare management, such as Healthcare Law at University of Pennsylvania, Healthcare Trends for Business Professionals from Northeastern University, and Healthcare Organization Operations from Rutgers University. You can even learn about healthcare management as part of Masters in Public Health programs from the University of Michigan or Imperial College London.‎

Roles in health care management are best suited for people who would be efficient at running the day-to-day operation of a medical clinical setting, including hospitals, doctors' offices, rehabilitation clinics, and long-term care facilities like nursing homes. Health care management is about knowing the ins and outs of a department and how best to care for the needs of both staff and patients. People interested in patient safety, developing quality protocols, and the economics of health care are best suited for roles in health care management.‎

Medical professionals who want to expand their knowledge of how health care systems work are best suited for learning health care management. People interested in learning health care management may have an interest in how the health care marketplace works. This includes learning how pharmaceuticals, health care delivery, and medical technology come together to provide patients the most innovative and cost-effective care possible.‎

Health care management encompasses topics ranging from patient care to the business of health care. Drug development and drug discovery topics cover the creation, distribution, and commercialization of drugs. If you’re interested in the business side of health care management, topics exploring health care organization can delve into the relationship between health care systems and their overarching organization. You can engage in issues like finding ways to speed up time in the waiting room or ensuring patients can receive treatment closer to home. If your health care team is dealing with mental health concerns brought on by the COVID-19 pandemic, you can consider exploring topics related to the management and treatment of anxiety and depression. Topics explaining COVID-19 health and safety protocols can give you the knowledge needed in order to implement these protocols with your team in a health care setting.‎

People with a background in health care management work for hospitals, insurance companies, doctors' offices, and clinics to ensure that the business end of health care is operating smoothly and efficiently. Medical organizations may also hire health care delivery specialists to explore ways patients can receive diagnostic testing and treatment at home. According to the U.S. Bureau of Labor and Statistics, the job outlook involving medical and health services managers is projected to increase much faster than average between the years 2019 and 2029.‎