In this course, you will have the opportunity to learn about the great progress that has been made in measuring and evaluating quality of care. We will discuss key concepts and methods. You will also learn about how to use websites for comparing the quality of healthcare providers. The course content is intended for a wide range of participants – for example, people who have a general interest in quality of care, consumers seeking information about how to choose a provider for themselves or family members, or leaders of business organizations who are responsible for employee health insurance benefits and network of providers.
By the end of this course, the learner should be able to:
1. Explain key developments regarding how quality of care is measured and evaluated in the US.
2. Articulate basic framework for evaluating quality of outcomes of care including types of and criteria for selecting quality measures for evaluating and comparing providers.
3. Discuss scientific issues and challenges for evaluating quality of care and methods for addressing these challenges.
4. Identify and apply resources and tools for comparing the quality of care of providers.
Ce cours fait partie de la Spécialisation Healthcare Trends for Business Professionals
Evaluating the Quality of Healthcare Delivery
proposé par
À propos de ce cours
Ce que vous allez apprendre
Explain key developments regarding how quality of care is measured and evaluated in the US.
Discuss scientific issues and challenges for evaluating quality of care and methods for addressing these challenges.
Identify and apply resources and tools for comparing the quality of care of providers.
Articulate basic framework for evaluating quality of outcomes of care for evaluating and comparing providers.
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
1Foundational Concepts for Evaluating Quality
We will begin by briefly discussing key developments in the U.S. and elsewhere underlying changing
perspectives toward the way quality of care is defined and evaluated. We will then outline and discuss a basic conceptual framework for selecting measures for evaluating the quality of care by hospitals and physicians. This discussion will draw attention to key distinctions between process and outcome measures and their relative advantages and disadvantages for evaluating quality of care. This module will also include examples of quality measures that are currently in use.
10 vidéos (Total 38 min), 2 quiz
10 vidéos
Course Introduction2 min
Introduction to Module 11 min
Key Developments in the Measurement and Evaluation of Quality of Care4 min
Defining and Conceptualizing Quality of Care5 min
Framework for Measuring Quality of Care4 min
Data Sources for Measuring Quality of Care - Technical2 min
Data Sources for Measuring Quality of Care - Interpersonal4 min
Selection Criteria for Quality of Care Measures4 min
Reliability and Validity4 min
Process vs. Outcome Measures4 min
2 exercices pour s'entraîner
Check Your Knowledge20 min
Week 1 Quiz (Graded)30 min
Semaine
2Scientific Issues and Challenges for Comparing Quality of Care Among Providers
We will discuss key challenges in making valid comparisons among healthcare providers in terms of their quality of care including case mix differences, small sample sizes and data integrity issues. We will discuss methods and techniques for addressing such challenges. We will show how these methods and techniques can be applied in practice to produce more useful quality of care evaluations.
7 vidéos (Total 30 min), 2 quiz
7 vidéos
Goals for Comparing Providers' Quality of Care3 min
Key Challenges to Comparing Providers' Quality of Care4 min
Measurement Error3 min
Risk Adjustment6 min
Basic Procedures for Statistical Models5 min
Small Patient Samples5 min
2 exercices pour s'entraîner
Check Your Knowledge20 min
Week 2 Quiz (Graded)30 min
Semaine
3Resources and Tools for Evaluating Quality
We will cover consumer report cards and value-based purchasing programs, both of which constitute
important applications of the science of measuring and evaluating quality of care. Consumer report
cards on quality of care frequently exist within publicly available websites. These websites provide
consumers and other interested parties with quality-related information for comparing the performance of hospitals and physicians. Such resources and tools have been produced by government agencies, private health plans, and business organizations. We will look at several examples of these resources and tools and consider their value as well as their limitations.
6 vidéos (Total 24 min), 2 quiz
6 vidéos
Purpose of Consumer Report Cards4 min
Examples of Consumer Report Cards (Websites)4 min
Design Issues4 min
Pay-for-Performance6 min
Unintended Consequences of Performance Measurement3 min
1 exercice pour s'entraîner
Check Your Knowledge24 min
Semaine
4Future Directions in Evaluating Quality of Care
We will discuss emerging developments pertaining to the science and practice of evaluating quality of
care. This discussion will include the increased interest in value-oriented measures of provider performance (i.e., efficiency as well as quality) and in composite measures. Also, we will consider the debate over whether quality measures should be adjusted to account for differences among providers
regarding the socio-economic characteristics of their patients and how such adjustments could be
conducted.
4 vidéos (Total 17 min), 2 quiz
4 vidéos
Composite Measures7 min
Influence of Patient Socio-Economic Characteristics4 min
Concerns about the Widespread Use of Quality of Care Measures3 min
1 exercice pour s'entraîner
Check Your Knowledge20 min
Enseignant
Gary Young
Professor, Director, Northeastern University Center for Health Policy and Healthcare ResearchD'Amore-McKim School of Business
À propos de Northeastern University
Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. The spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability.
À propos de la Spécialisation Healthcare Trends for Business Professionals
This Specialization will provide learners with the knowledge and skills to recognize key shifts in the industry and to have an agile perspective on how these shifts might impact their organizations. Learners will be exposed to the key drivers in the global healthcare industry today so they might apply what they have learned to help their organizations.
Foire Aux Questions
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À quoi ai-je droit si je m'abonne à cette Spécialisation ?
Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
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