This course provides students with a set of tools and methodologies to plan and initiate a Problem Solving or Quality Improvement project. The first module presents methods for selecting, scoping and structuring a project before it is even initiated. It also introduces the project classifications of implementation and discovery. The second module describes the A3 problem solving methodology and the tool itself. Further in that same module, the student is shown tools to identify problems in flow, defects, and waste and to discover causes, brainstorm, and prioritize interventions. Module 3 shows a methodology within the implementation class. These methods are designed to overcome emotional and organizational barriers to translating evidence-based interventions into practice. The fourth and last module looks at one more way to approach improvement projects in the discovery class. These tools are specifically for new, out-of-the-box design thinking.
Ce cours fait partie de la Spécialisation Patient Safety
Planning a Patient Safety or Quality Improvement Project (Patient Safety III)
proposé par
À propos de ce cours
4.7
42 notes
Ce que vous allez apprendre
Describe approaches for selecting and scoping a patient safety or quality improvement project.
Compare and contrast QI/PI approaches: A3 Thinking, Design Thinking, and Translating Research into Practice (TRiP).
Create a project charter or A3 using SMART goals.
Explain the usage of several root cause identification tools in the course of running a project.
Compétences que vous acquerrez
Project ManagementDesign ThinkingQuality Improvement
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
1Project Selection Strategy and Tools You Can Use
In this module, you will see the process for defining, scoping, selecting and prioritizing improvement initiatives. Further, you will learn necessary team characteristics and organizational support structures.
7 vidéos (Total 67 min), 1 quiz
7 vidéos
The Work Must Matter8 min
Scope11 min
So, What Is Your Problem?10 min
Key Metric8 min
Goal Setting9 min
Final Validation10 min
1 exercice pour s'entraîner
Lesson 1 Quiz20 min
Semaine
2A3 Thinking
In this module, you will be introduced to the process and format of A3 problem solving. You will learn the key components of an A3 for to define and start an improvement project to maximize your chances of success. Additionally, a set of tools will be covered that are commonly used in the actual improvement project, which will identify underlying process issues and their root causes.
9 vidéos (Total 57 min), 1 quiz
9 vidéos
Building Your A35 min
Purpose and Methodology of Identifying Waste8 min
Structured Brainstorming8 min
Fault Tree Analysis5 min
Process Mapping5 min
Value Stream Mapping (VSM)7 min
Improving Physical Flow In Processes6 min
Use of Cascading A3 for Systemwide Improvement3 min
1 exercice pour s'entraîner
Lesson 2 Quiz20 min
Semaine
3Translating Research Into Practice
This module explains the Translating Research into Practice (TRiP) model. It is a methodology to facilitate the adoption and use of evidence-based therapies. This model itself uses a collaborative knowledge translation model for wider sharing of knowledge into practice.
7 vidéos (Total 56 min), 1 quiz
7 vidéos
Summarizing the Evidence9 min
Identifying Local Barriers6 min
The Four E's6 min
Lessons Learned11 min
Getting the Science Right4 min
CUSP As Adaptive Work11 min
Semaine
4Design Thinking
In this module, we will cover a process called Design Thinking. It is a human-centered design approach that fosters out-of the-box thinking to create innovative solutions. The process builds the design iteratively in a highly collaborative team approach. The five steps of design thinking will be covered: Learn, Define, Ideate, Protype, and Test.
10 vidéos (Total 50 min)
10 vidéos
Learn Phase: Gaining Insight2 min
Advantages of Learn and Application6 min
Theory and Application of Define3 min
Ideate Phase3 min
Application of Brainstorming5 min
Prototyping Phase3 min
Test Phase6 min
Iteration Phase1 min
Design Thinking Wrap Up3 min
4.7
6 avisMeilleurs avis
par SS•May 23rd 2018
Fantastic course content. Marvellous mentors. Very grateful to both mentors and Coursera. I would recommend this course to every health at each level.
par NV•Jun 9th 2018
Grate learning opportunity. I have learned how to initiate A3 project and design thinking very clearly. very clear simple videos. Thank you very much
À propos de Johns Hopkins University
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
À propos de la Spécialisation Patient Safety
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization.
Foire Aux Questions
Quand aurai-je accès aux vidéos de cours et aux devoirs ?
Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.
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Lorsque vous achetez un Certificat, vous bénéficiez d'un accès à tout le contenu du cours, y compris les devoirs notés. Lorsque vous avez terminé et réussi le cours, votre Certificat électronique est ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
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