In this course we will examine the changing role of the consumer in healthcare. Consumers are asking for more accountability in how healthcare is delivered and paid for. Healthcare professionals must make sure that they are delivering high quality, personalized care.
Some of the topics we'll cover are: the healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, data analytics.
By the end of this course, you will be able to:
1. Explain the new role of consumers in healthcare delivery in order to respond to the demands in this changing industry
2. Identify the key players in the healthcare ecosystem
3. Describe how the healthcare system operates and its impact on consumer-driven healthcare.
4. Articulate the challenges facing consumers and providers in order to find potential solutions for these challenges.
Ce cours fait partie de la Spécialisation Healthcare Trends for Business Professionals
Healthcare Consumerism and Implication for Care Delivery
proposé par
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
13 heures pour terminer
Consumerism in Healthcare
Welcome to Healthcare Consumerism and Implication for Care Delivery. In this first week we will look at an overview of the evolving role of healthcare consumerism and the driving forces behind it.
11 vidéos (Total 43 min), 5 lectures, 4 quiz
11 vidéos
Course Overview2 min
Module 1 Overview1 min
Defining the Healthcare Ecosystem5 min
Consumer Driven Ecosystem4 min
Ted Talk Debrief3 min
The Role of the Consumer4 min
The Role of Employers3 min
The Role of Physicians and Hospitals5 min
Consumer Challenges4 min
Guest Lecture: Measuring Care in the Continuum3 min
Future Trends in Healthcare Consumerism4 min
5 lectures
What I Learned About Health Care When My Cat Died10 min
Redesigning Care for High-Cost, High-Risk Patients10 min
Hospital Compare from medicare.gov10 min
For millennials, a regular visit to the doctor’s office is not a primary concern10 min
Texas Walmart hosting Beacon mental health clinic10 min
4 exercices pour s'entraîner
Module 1 Practice Quiz 16 min
Module 1 Practice Quiz 26 min
Module 1 Practice Quiz 38 min
Module 1 (Graded)30 min
Semaine
24 heures pour terminer
Operational Challenges and Change Management
This week we will explore organizational change and how it relates to healthcare.
10 vidéos (Total 36 min), 2 lectures, 4 quiz
10 vidéos
The Need For Change4 min
Driving Change1 min
Types of Innovation4 min
Planning for Change4 min
How Operational Change Impacts Consumers5 min
Guest Lecture: Technology and Consumer Engagement2 min
Responding to Change in the Healthcare Industry4 min
Three E's of Change3 min
Into the Unknown3 min
2 lectures
3 Steps for Engaging Health Care Providers in Organizational Change10 min
Fair Process: Managing in the Knowledge Economy10 min
3 exercices pour s'entraîner
Module 2 Practice Quiz 14 min
Module 2 Practice Quiz 210 min
Module 2 Practice Quiz 34 min
Semaine
32 heures pour terminer
Financial & Payment Challenges of Healthcare Consumerism
This week we will consider financial and reimbursement models from a distinct consumerism context.
9 vidéos (Total 32 min), 1 lecture, 4 quiz
9 vidéos
Consumers and Shifting Costs3 min
Fee for Service payment model2 min
Financial Payments and Operations3 min
Payment Models and the Continuum of Care3 min
Guest Lecture — The Challenges of Integration and the Consumer3 min
New Models4 min
Payment Models in Non-Healthcare Services3 min
Ecosystems and Consumer Engagement4 min
1 lecture
The Case for Capitation15 min
4 exercices pour s'entraîner
Module 3 Practice Quiz 18 min
Module 3 Practice Quiz 28 min
Module 3 Practice Quiz 34 min
Module 3 Graded Quiz30 min
Semaine
44 heures pour terminer
The Role of Analytics in Healthcare Consumerism
Welcome to the last week of the course. We'll wrap up our exploration of healthcare consumerism by looking at the role analytics plays in consumer decisions within healthcare.
9 vidéos (Total 40 min), 3 lectures, 4 quiz
9 vidéos
The Role of Analytics in Daily Life5 min
Applying Analytics to Healthcare4 min
Analytics and Operational Improvement4 min
Analytics and Consumerism in Healthcare5 min
How Others Measure Quality4 min
Using Analytics for Proactive Outreach4 min
Guest Lecture: Social Determinants in Care Across the Continuum4 min
Challenges of Measurement5 min
3 lectures
Why Is Data Analytics Important in Healthcare?10 min
Data Analytics Can Drive Change in Health Care10 min
10 High-Value Use Cases for Predictive Analytics in Healthcare10 min
3 exercices pour s'entraîner
Module 4 Practice Quiz 16 min
Module 4 Practice Quiz 28 min
Module 4 Practice Quiz 36 min
Enseignant
George “Russ” Moran
Executive ProfessorD’Amore-McKim School of Business
À propos de Northeastern University
Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. The spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability.
À propos de la Spécialisation Healthcare Trends for Business Professionals
This Specialization will provide learners with the knowledge and skills to recognize key shifts in the industry and to have an agile perspective on how these shifts might impact their organizations. Learners will be exposed to the key drivers in the global healthcare industry today so they might apply what they have learned to help their organizations.
Foire Aux Questions
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Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
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