Ensuring patient safety and healthcare quality is critical and should be a key focus of everyone in healthcare practice. This course provides healthcare practitioners and others with an introduction to the knowledge and skills needed to lead patient safety and quality improvement initiatives at the micro and macro levels. Participants will explore the foundations of health care quality and the science underlying patient safety and quality improvement, design and select effective health care measures, analyze patient safety problems and processes using tools such as human factors analysis, apply systematic approaches including the Plan-Do-Study-Act (PDSA) model to address quality improvement challenges, and learn strategies to lead a culture of change. The course takes a world view of patient safety and quality, linking participants to research and resources from the World Health Organization (WHO), the US Agency for Healthcare Research and Quality (AHRQ), the Joint Commission and other international organizations. Course highlights include personal stories, lessons learned from other industries and interviews with the President of the National Committee for Quality Assurance (NCQA) and other leaders in quality movement.
About The George Washington University School of Nursing
Ranked among the top nursing schools by U.S. News & World Report, the George Washington University School of Nursing educates and inspires nurses to provide high-quality, compassionate person-centered health care. The school develops leaders actively engaged in health promotion, patient advocacy and healthcare innovation, and prepares exceptional nurse educators who pursue quality and advance the profession. The School of Nursing is committed to improving the health and wellbeing of people and communities locally, nationally and globally. The school values lifelong learning and its students advance nursing practice, leadership and education as they make a difference in the world.
Leading Healthcare Quality and Safety
proposé par
Université George Washington
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
12 heures pour terminer
Establishing a Framework for Quality & Safety
Welcome to Module 1! During this module, you'll learn about the current state of healthcare quality and safety in the US and globally, and the essential characteristics and expected outcomes of safe, high-quality healthcare. We'll also discuss the core elements of quality improvement, and the data needed to assess the safety and quality of care. Finally, we'll examine lessons learned from other industries & disciplines that can be applied to healthcare improvement efforts. We're looking forward to getting started!
5 vidéos (Total 44 min), 2 lectures, 1 quiz
5 vidéos
An Interview with Peggy O’Kane, Founding & Current President of the National Committee for Quality Assurance (NCQA)18 min
The Unsettling Facts7 min
Models for Change10 min
Summary2 min
2 lectures
Please tell us more about you as a learner....10 min
Module 1 Readings & Resources40 min
1 exercice pour s'entraîner
Module 1 Practice Quiz10 min
Semaine
22 heures pour terminer
Safety as a First Principle of Quality
Welcome to Module 2! This week, we examine the criticality of patient safety to healthcare and the sciences underlying patient safety. You'll learn a model for systems engineering and a process for anticipating and addressing medical errors. You'll also learn about the importance of a just culture approach to medical error prevention.
6 vidéos (Total 35 min), 1 lecture, 1 quiz
6 vidéos
Introduction3 min
The Lewis Blackman Story1 min
The Science of Patient Safety11 min
Systems Re-Engineering7 min
Human Factors7 min
Summary3 min
1 lecture
Module 2 Readings & Resources40 min
1 exercice pour s'entraîner
Module 2 Quiz20 min
Semaine
32 heures pour terminer
Measures & Measurement
Welcome to Module 3! This week we delve into measures and measurement. You'll learn to apply the basic Donebedian framework for measuring quality in healthcare in terms of structure, process and outcomes. We'll discuss the key attributes of useful (good) healthcare measures and the core concepts of validity and reliability. You'll also learn the most critical elements to consider in choosing and applying a measure or measures to measurement in a given health care setting or situation, and the key characteristics of a measurement process that must be present to provide information that is a valid and useful reflection of quality of care.
6 vidéos (Total 54 min), 2 lectures, 1 quiz
6 vidéos
Introduction7 min
A Framework for Measures14 min
What Makes a Good Measure?16 min
Measurement: Why & What8 min
Use & Reporting of Measures4 min
Summary2 min
2 lectures
Module 3 Readings & Resources40 min
Desirable Measures Checklist20 min
1 exercice pour s'entraîner
Module 3 Quiz20 min
Semaine
44 heures pour terminer
Quality and Safety Improvement Science
Welcome to Module 4! This week you'll learn how to identify quality improvement opportunities and apply the PDSA cycle to address them. We'll also discuss the importance and benefits of team-based approaches to quality improvement, and the value of Health Information Technologies (HIT) and other innovations in improving health care quality.
6 vidéos (Total 60 min), 1 lecture, 2 quiz
6 vidéos
Introduction2 min
Identifying the Problem & Benchmarking9 min
Quality Improvement Process20 min
QI as a Team Sport6 min
Quality Innovations: An Interview with Jesse Hines19 min
Summary1 min
1 lecture
Module 4 Readings and Resources40 min
1 exercice pour s'entraîner
Module 4 Quiz20 min
4.8
49 avis20%
a commencé une nouvelle carrière après avoir terminé ces cours
Meilleurs avis
I would like to state state that this is a course that is very well rounded in the topics taught/discussed and would recommend it to anyone wishing to improve quality in the field of health care!
This course is really useful to give an overview of quality improvement specifically in health care. The 2 tutors are so passionate in providing both knowledge and inspiring students. Thank you!
Enseignants
Jean Johnson
Professor, GW School of Nursing and Executive Coach
Gregory Pawlson
Clinical Professor of Medicine and Adjunct Professor, GW School of Nursing and Executive Coach
À propos de Université George Washington
In the heart of our nation’s capital with additional programs in Virginia, the George Washington University was created by an Act of Congress in 1821. Today, GW is the largest institution of higher education in the District of Columbia. The university offers comprehensive programs of undergraduate and graduate liberal arts study, as well as degree programs in nursing, medicine, public health, law, engineering, education, business and international affairs. Each year, GW enrolls a diverse population of undergraduate, graduate and professional students from across the country and around the world.
Foire Aux Questions
Quand aurai-je accès aux vidéos de cours et aux devoirs ?
Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.
À quoi ai-je droit si j'achète le Certificat ?
Lorsque vous achetez un Certificat, vous bénéficiez d'un accès à tout le contenu du cours, y compris les devoirs notés. Lorsque vous avez terminé et réussi le cours, votre Certificat électronique est ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
Quelle est la politique de remboursement ?
Une aide financière est-elle possible ?
Can I earn Continue Education credit for this course?
This continuing nursing education activity has been approved by the Maryland Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Nursing CE Contact Hours: 10.5.
Healthcare professionals interested in earning the Nursing CE contact hours must:
1) Enroll in the course and purchase the $49 Coursera Certificate option
2) Register for the Nursing CE contact hours through the George Washington University School of Nursing via the link below. There is an additional non-refundable fee of $60.
3) Successfully complete the course. This requires completion of all modules, reading of all required materials, and a passing score of 80% or higher on all quizzes.
Register for Nursing CE: http://conta.cc/2uePVXA
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