Leading Healthcare Quality and Safety

The George Washington University

À propos de ce cours

Ensuring patient safety and healthcare quality is critical and should be a key focus of everyone in healthcare practice. This course provides healthcare practitioners and others with an introduction to the knowledge and skills needed to lead patient safety and quality improvement initiatives at the micro and macro levels. Participants will explore the foundations of health care quality and the science underlying patient safety and quality improvement, design and select effective health care measures, analyze patient safety problems and processes using tools such as human factors analysis, apply systematic approaches including the Plan-Do-Study-Act (PDSA) model to address quality improvement challenges, and learn strategies to lead a culture of change. The course takes a world view of patient safety and quality, linking participants to research and resources from the World Health Organization (WHO), the US Agency for Healthcare Research and Quality (AHRQ), the Joint Commission and other international organizations. Course highlights include personal stories, lessons learned from other industries and interviews with the President of the National Committee for Quality Assurance (NCQA) and other leaders in quality movement. About The George Washington University School of Nursing Ranked among the top nursing schools by U.S. News & World Report, the George Washington University School of Nursing educates and inspires nurses to provide high-quality, compassionate person-centered health care. The school develops leaders actively engaged in health promotion, patient advocacy and healthcare innovation, and prepares exceptional nurse educators who pursue quality and advance the profession. The School of Nursing is committed to improving the health and wellbeing of people and communities locally, nationally and globally. The school values lifelong learning and its students advance nursing practice, leadership and education as they make a difference in the world.

Cours en ligne à 100 %

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Niveau débutant

Approx. 10 hours to complete

Recommandé : 5 weeks of study, 1-3 hours/week

English

Sous-titres : English

Cours en ligne à 100 %

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Niveau débutant

Approx. 10 hours to complete

Recommandé : 5 weeks of study, 1-3 hours/week

English

Sous-titres : English

Syllabus - What you will learn from this course

1

Section

2 hours to complete

Establishing a Framework for Quality & Safety

Welcome to Module 1! During this module, you'll learn about the current state of healthcare quality and safety in the US and globally, and the essential characteristics and expected outcomes of safe, high-quality healthcare. We'll also discuss the core elements of quality improvement, and the data needed to assess the safety and quality of care. Finally, we'll examine lessons learned from other industries & disciplines that can be applied to healthcare improvement efforts. We're looking forward to getting started!...

5 videos (Total 44 min), 2 readings, 1 quiz

5 videos

Welcome to the Course!6m

An Interview with Peggy O’Kane, Founding & Current President of the National Committee for Quality Assurance (NCQA)18m

The Unsettling Facts7m

Models for Change10m

Summary2m

2 readings

Please tell us more about you as a learner....10m

Module 1 Readings & Resources40m

1 practice exercises

Module 1 Practice Quiz10m

2

Section

2 hours to complete

Safety as a First Principle of Quality

Welcome to Module 2! This week, we examine the criticality of patient safety to healthcare and the sciences underlying patient safety. You'll learn a model for systems engineering and a process for anticipating and addressing medical errors. You'll also learn about the importance of a just culture approach to medical error prevention. ...

6 videos (Total 35 min), 1 reading, 1 quiz

6 videos

Introduction3m

The Lewis Blackman Story1m

The Science of Patient Safety11m

Systems Re-Engineering7m

Human Factors7m

Summary3m

1 readings

Module 2 Readings & Resources40m

1 practice exercises

Module 2 Quiz20m

3

Section

2 hours to complete

Measures & Measurement

Welcome to Module 3! This week we delve into measures and measurement. You'll learn to apply the basic Donebedian framework for measuring quality in healthcare in terms of structure, process and outcomes. We'll discuss the key attributes of useful (good) healthcare measures and the core concepts of validity and reliability. You'll also learn the most critical elements to consider in choosing and applying a measure or measures to measurement in a given health care setting or situation, and the key characteristics of a measurement process that must be present to provide information that is a valid and useful reflection of quality of care....

6 videos (Total 54 min), 2 readings, 1 quiz

6 videos

Introduction7m

A Framework for Measures14m

What Makes a Good Measure?16m

Measurement: Why & What8m

Use & Reporting of Measures4m

Summary2m

2 readings

Module 3 Readings & Resources40m

Desirable Measures Checklist20m

1 practice exercises

Module 3 Quiz20m

4

Section

4 hours to complete

Quality and Safety Improvement Science

Welcome to Module 4! This week you'll learn how to identify quality improvement opportunities and apply the PDSA cycle to address them. We'll also discuss the importance and benefits of team-based approaches to quality improvement, and the value of Health Information Technologies (HIT) and other innovations in improving health care quality....

6 videos (Total 60 min), 1 reading, 2 quizzes

6 videos

Introduction2m

Identifying the Problem & Benchmarking9m

Quality Improvement Process20m

QI as a Team Sport6m

Quality Innovations: An Interview with Jesse Hines19m

Summary1m

1 readings

Module 4 Readings and Resources40m

1 practice exercises

Module 4 Quiz20m

5

Section

2 hours to complete

Leadership for Quality & Safety

Welcome to Module 5! This week we explore the importance of leadership in supporting and advancing quality and safety at all levels of the healthcare organization. We'll discuss strategies that contribute to a quality culture in health care, and examine different models of organizational change that you can apply as you lead your own quality and safety initiatives....

6 videos (Total 47 min), 1 reading, 1 quiz

6 videos

Introduction6m

Culture of Improvement and Safety: Models for Creating More Effective Organizations10m

Leadership and Followership in a Culture of Quality12m

Knowing Who You Are as a Leader8m

Overcoming Resistance to Change6m

Summary2m

1 readings

Module 5 Readings & Resources40m

1 practice exercises

Module 5 Quiz20m

Instructors

Jean Johnson

Gregory Pawlson

About The George Washington University

In the heart of our nation’s capital with additional programs in Virginia, the George Washington University was created by an Act of Congress in 1821. Today, GW is the largest institution of higher education in the District of Columbia. The university offers comprehensive programs of undergraduate and graduate liberal arts study, as well as degree programs in nursing, medicine, public health, law, engineering, education, business and international affairs. Each year, GW enrolls a diverse population of undergraduate, graduate and professional students from across the country and around the world....

Frequently Asked Questions

When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I pay for this course?
If you pay for this course, you will have access to all of the features and content you need to earn a Course Certificate. If you complete the course successfully, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. Note that the Course Certificate does not represent official academic credit from the partner institution offering the course.
What is the refund policy?
Is financial aid available?
Yes! Coursera provides financial aid to learners who would like to complete a course but cannot afford the course fee. To apply for aid, select "Learn more and apply" in the Financial Aid section below the "Enroll" button. You'll be prompted to complete a simple application; no other paperwork is required.
Can I earn Continue Education credit for this course?
This continuing nursing education activity has been approved by the Maryland Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Nursing CE Contact Hours: 10.5.
Healthcare professionals interested in earning the Nursing CE contact hours must:
1) Enroll in the course and purchase the $49 Coursera Certificate option
2) Register for the Nursing CE contact hours through the George Washington University School of Nursing via the link below. There is an additional non-refundable fee of $60.
3) Successfully complete the course. This requires completion of all modules, reading of all required materials, and a passing score of 80% or higher on all quizzes.
Register for Nursing CE: http://conta.cc/2uePVXA

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Leading Healthcare Quality and Safety