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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,435 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JP

Apr 26, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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3701 - 3725 of 10,000 Reviews for Technical Support Fundamentals

By Carlos E O

Jun 11, 2020

Me parece un curso EXCELENTE, maravilloso. Estoy muy agradecido con los creadores de éste contenido ya que pude acceder a él para poder aprender y desarrollarme muchísimo más.

By Sachin B

Apr 29, 2020

I recommend all passionate in IT or interested to pursue a career to undergo this well drafted course by Google on IT Fundamentals, it gives you opportunity and space to work.

By Derek M

Mar 25, 2020

I thought it was a great introduction to the IT world. The course wasn't too technical to discourage someone from continuing on in the course. I look forward to the next one!

By Curtis C

Mar 22, 2020

I've tried a couple other IT courses from other sites and wasn't happy until I came across this Google course on Coursera. I am already excited to start my next Google course.

By Desta Y

Mar 16, 2020

This course is very interesting and easy to follow. I really liked it the way it is presented and promote this to other friend who have interest in the field to join coursera.

By Hernandez A

Feb 19, 2020

Overall, a good course, the only downside was the waiting for the resources during the external and VM assignments. But I very much enjoyed and learned a lot from this course!

By Santiago L

Jan 17, 2020

This course is very informative with all the topics learned. The only thing that I did notice was the typos in the "video text". Just needs to be tuned up. Great work overall!

By Dar S

Oct 6, 2019

The course was great. It was easy to understand and the trainers did a really good job on teaching and helping you understand each lesson without getting extremely technical.

By Ulysses B

Dec 16, 2018

Great course! I have learned so much, and this course filled all of my knowledge gaps concerning the basics of IT fundamentals that I was missing, especially CLI and Linux OS.

By Jeffrey B

Aug 21, 2018

Very well done. Very well though out, entertaining useful, and very fun to watch and learn from these professionals and hear there stories. I have enjoyed every minute of it.

By Joseph L M

Apr 16, 2018

Even though it has been awhile since I had any type of computer training the study habits and the drive to learn quickly kicked in and I wanted to strive harder to learn more.

By Niya B

Apr 14, 2018

I learned a lot in this course and took thorough notes to look back on. I didn't even know anything about Linux until this course. And the binary numbers have fascinated me.

By Caitlin G

Mar 27, 2018

At first I was questionable if I was going to be able to take this course and understand it. So far course one, was exciting and fun. This course has definitely caught my eye.

By Kevin M K M

Mar 16, 2018

If you have no basics or completely new to computers this is a good place to start. Covers all the basics and then some, make sure you do read the given supplemental readings.

By Matthew P K

Feb 14, 2018

An excellent foundation and introduction to the IT industry. Course is laid out in a logical step-by-step manner. Instructors explain the material in easy-to-understand terms.

By Marie L

Jan 18, 2024

Enjoyed this course! Dove deep into the internal aspects of computers and learned how to effectively help clients offering the best support. Cannot wait to continue learning!

By Favian A A

Dec 23, 2023

I went form knowing absolutely nothing about computers to how they work inside and out. I recommend this course to everyone. Technology doesn't have to be a mystery. Dive in!

By Juan C C

Apr 27, 2023

very good to understand the basics of how computers work and practice what you have learned, if you already know about it, it helps you to remember and understand new things.

By Eric W

Mar 26, 2023

Thank you for this learning platform. This is is the best IT support course I have taken in my life time. Excellent course materials, professional instructors and assessment.

By Musa G

Feb 15, 2023

It was an excellent course. Thank you very much to everyone who contributed. I would also like to thank the teams who approved my financial aid. I learned many useful topics.

By Glory A

Oct 11, 2022

I would recommend this course to anyone looking to start a career in IT. It will help expand your knowledge on the various aspects of IT and help naviagate your career path.

By Alexis D

Sep 30, 2021

It truly amazes me that Google had put this together to help people like me pursue a further career. This course was very explanatory for people who have no experience in IT.

By Armina J

Sep 24, 2021

It covered the basics. But it would've been nicer if it was more in-depth. Anyway, I'm very grateful to have this course for free. Thanks to Coursera's Financial Aid program!

By Adrián P

Sep 4, 2021

Me encantó la parte de atención al cliente, muchas veces las empresas no se preocupan en esa parte y solo te mandan a la parte de asistencia técnica sin habilidades sociales.

By Romo L

Jul 9, 2021

I really like the short videos which kept me engage. Having someone explain and teach the course who are actually in the industry made it even more engaging and trustworthy.