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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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3576 - 3600 of 10,000 Reviews for Technical Support Fundamentals

By Brett E W

Mar 23, 2022

Highly valuable information. This course was put together very well. The content was easy to absorb and showed me areas I need to work on. Highly recommend taking this course!

By Jonas

Dec 29, 2021

This course is by far well articulated course that I have ever attended. Even though I am half way in but I am already becoming and feeling like an expert in the subject line. :)

By Nonzukiso M

Oct 19, 2021

This is the best course that I ever took online, I believe the doors will be opened. thanks Coursera and Google for creating such courses. I am looking forward to more learning.

By Syed S U

Aug 22, 2021

Really enjoyed this course and learned a lot from here. The instructors explained everything very well. I recommend this course to everyone who is curious to know about computer.

By Rodrigues M

Aug 9, 2021

The course was really good, the way the teachers were puttting themselves to give me the best concept and knowledge. That was a plus. I will look forward to finish up everything.

By Alberto R

Jun 18, 2021

It was very good I liked the idea of the Dialogue underneath the video definitely helped with note taking. I have a better understanding of what happens "behind the screens" now.

By Oscar F A C

Jun 7, 2021

Aprender es algo difícil, pero cuando tienes buenas herramientas y una disciplina en el aprendizaje, puedes lograr muchas metas, solo un paso a la vez, Gracias Google y Coursera.

By Fritznere B

Jan 25, 2021

That was an awesome journey I must say, the course is well explained, taught. I had fun learning something new. Thank you for everything and my respect to those awesome teachers.

By Benjamin K B

Dec 20, 2020

as an introduction to IT support specialist, this course was a refresher for past learning and also shed light into what are the roles and responsibility of IT Support Specialist

By Etoi S Y

Oct 24, 2020

This course compiled a ton of information that kept me on my toes to wanting to know more and provided me a greater knowledge of the IT world that I've always been curious about.

By Ayo O

Oct 19, 2020

I think that this course should be taught in grade schools everywhere. This course is full of so much beneficial information to anyone who has or uses a computer or the internet.

By Niamh L E E

Aug 19, 2020

As I'm a computer engineer student, I know most of the course, but I thought it was very thorough, perfectly explained and in general a great course. I would highly recommend it.

By Johnny S

May 14, 2020

This is a great intro to what we will be learning in the next courses. If you get stuck on a certain topic, its easy to go back and read your note or even watch the lesson again.

By Gabriel P

May 3, 2020

Curso perfeito, tanto para o começo da carreira, como para quem já é da área, recomendo a todos. Ferramentas interativas e exemplos muito bons. Obrigado ao Coursera e o Google <3

By Nver K

Sep 30, 2019

A pretty good course for learning Tech Support Fundamentals. Many things to learn for someone just getting into it. I really liked the part about the importance of communication.

By Carla M

Sep 12, 2019

So far I have enjoyed the videos. I was afraid that they might be boring and not hold my attention, but they were the complete opposite! I can't wait to move forward with this.

By Subhan A

Apr 28, 2019

Best and best course but unfortunately i am poor and i can not pay for this best course i request to coursera team please make financial aid for me i will thankful of you. Thanks

By Ronin (

Sep 12, 2018

For those people who are very new to IT and may know very little about IT support. I recommend this course. It's a great way to familiarize yourself with IT and its fundamentals.

By Arianne J T

Feb 10, 2018

Broken down into such easily understandable bytes (insert eye roll) of information for the newbie and not tech savvy to grasp, HIGHLY RECOMMENDED, makes me believe I can do this!

By Robert T

Feb 9, 2024

Very good course for those wanting a start into IT Support. As i have worked in IT support in the past, I completed the course (which watching all videos) in 5 hours (roughly).

By Dele P

Nov 21, 2023

Every google course is well-crafted by educationists and handled by experts in the field. I am impressed by the way concepts were explained and I'm pretty certain they'll stick.

By Kenneth C

Nov 13, 2023

the course introduces one to the vast Field of IT in a manner that is both engaging and Educative. I would Recommend it for anyone who hopes or aspires to pursue a career in IT.

By obunga e

Sep 15, 2023

It has been a very exciting learning journey for two weeks. I loved the content and the deliverers . Igreat knowledge acquired at the right time when am working as an IT intern.

By Bendji A

Sep 4, 2023

learning the basics of IT feel great like your mind is getting warm up for something huge (and indeed it huge just the steps, materials and hands up amplified you to learn more)

By MPUMI V

Jul 6, 2023

I really enjoyed Technical Support Fundamentals, the quizzes were a bit challenging but it was an awesome challenge...THANKS TO COURSERA AND GOOGLE FOR THIS AMAZING OPPORTUNITY!