This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
By the end of this course, you’ll be able to:
● understand how the binary system works.
● assemble a computer from scratch.
● choose and install an operating system on a computer.
● understand what the Internet is, how it works, and the impact it has in the modern world.
● learn how applications are created and how they work under the hood of a computer.
● utilize common problem-solving methodologies and soft skills in an Information Technology setting.
Ce cours fait partie de la Spécialisation Certificat Professionnel Google IT Support
Technical Support Fundamentals
proposé par
À propos de ce cours
4.8
10,267 notes
Compétences que vous acquerrez
Binary CodeCustomer SupportLinuxTroubleshooting
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
1Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
14 vidéos (Total 51 min), 6 lectures, 3 quiz
14 vidéos
Program Introduction5 min
What is IT?4 min
What does an IT Support Specialist do?2 min
Course Introduction2 min
From Abacus to Analytical Engine5 min
The Path to Modern Computers11 min
Kevin Career1 min
Computer Language3 min
Character Encoding3 min
Binary2 min
How to Count in Binary3 min
Abstraction2 min
Computer Architecture Overview3 min
Kevin Advice1 min
6 lectures
Navigating Coursera10 min
Program Surveys10 min
How to Use Discussion Forums10 min
Get to Know Your Classmates10 min
Supplemental Reading on Logic Gates10 min
About Graded Plugins10 min
3 exercices pour s'entraîner
Binary10 min
Computer Architecture4 min
How to Count in Binary2 min
Semaine
2Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
13 vidéos (Total 69 min), 4 lectures, 3 quiz
13 vidéos
Module Introduction2 min
Introduction to Computer Hardware4 min
Programs and Hardware8 min
Joe Diversity1 min
CPU4 min
RAM3 min
Motherboards3 min
Storage4 min
Power Supplies4 min
Peripherals4 min
BIOS4 min
Ben's Advice1 min
Putting it All Together21 min
4 lectures
Supplemental Reading for CPUs10 min
Supplemental Reading for CPU architecture10 min
Supplemental Reading for Data Storage10 min
Supplemental Reading for USB Peripherals10 min
3 exercices pour s'entraîner
The Modern Computer4 min
Components8 min
Starting It Up8 min
Hardware: Lesson Choices
Choose one of the two graded assessments. Choice 1: If you want to build a computer using simulated hardware components, choose the Quiz/Graded Plugin. | Choice 2: If you want to build a computer using real hardware components, choose the Peer Review. Note that once you complete one of the two graded assessment, you may still be prompted to complete the other assessment and the week completion check mark may not appear. This a current limitation on the UI that Coursera will be fixing soon. You can disregard and continue through the course, your progress will be recorded.
2 lectures, 2 quiz
2 lectures
About Lesson Choices1 min
About Graded Plugins10 min
1 exercice pour s'entraîner
Assemble a Computer2 min
Semaine
3Operating System
In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.
19 vidéos (Total 63 min), 5 lectures, 5 quiz
19 vidéos
Module Introduction2 min
Components of an Operating System6 min
Files and File Systems3 min
Process Management2 min
Memory Management2 min
I/O Management2 min
Interacting with the OS: User Space3 min
Logs2 min
The Boot Process2 min
Cindy Drive & Career Path1 min
Choosing an Operating System3 min
Virtual Machines2 min
Installing Windows5 min
Installing Linux6 min
What is Chrome OS?3 min
Installing Mac OS X3 min
Tri Ngo Obstacles & How to be successful in IT1 min
Introduction to Qwiklabs1 min
Instructions for Accessing Linux Qwiklabs5 min
5 lectures
Supplemental Reading for Chrome OS10 min
Supplemental Reading for ReFS File System10 min
Supplemental Reading for Choosing an OS10 min
Supplemental Reading for Ubuntu10 min
Instructions for Accessing Windows Qwiklabs10 min
3 exercices pour s'entraîner
What is an Operating System?14 min
Installing an Operating System10 min
Accessing Qwiklabs16 min
Semaine
4Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
13 vidéos (Total 43 min), 1 lecture, 2 quiz
13 vidéos
Module Introduction3 min
Basics of Networking7 min
Networking Hardware3 min
Language of the Internet2 min
The Web3 min
Victor First Job1 min
History of the Internet4 min
Limitations of the Internet3 min
Impact3 min
Internet of Things1 min
Gian What he does in Android Security1 min
Privacy and Security3 min
Heather Adkins Keeping Hackers Out2 min
1 lecture
Supplemental Reading for Internet of Things10 min
2 exercices pour s'entraîner
Limitations of the Internet12 min
Networking20 min
4.8
2,359 avis39%
a commencé une nouvelle carrière après avoir terminé ces cours
38%
a bénéficié d'un avantage concret dans sa carrière grâce à ce cours
Meilleurs avis
par BM•Jul 31st 2018
I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate
par JM•Feb 15th 2018
Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.
À propos de Google
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
À propos de la Spécialisation Certificat Professionnel Google IT Support
This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more.
Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google.
Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers.
By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments.
Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Foire Aux Questions
Quand aurai-je accès aux vidéos de cours et aux devoirs ?
Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.
À quoi ai-je droit si je m'abonne à ce Certificat ?
Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours du Certificat, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
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