À propos de ce cours
4.8
81 notes
10 avis
Spécialisation

Cours 2 sur 7 dans le

100 % en ligne

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Dates limites flexibles

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.
Heures pour terminer

Approx. 11 heures pour terminer

Recommandé : 9 hours/week...
Langues disponibles

Anglais

Sous-titres : Anglais

Ce que vous allez apprendre

  • Check

    Review essential elements of a safety culture.

  • Check

    Describe how healthcare organizations identify and mitigate safety hazards.

  • Check

    Identify how patients and family members contribute to developing a safety culture.

  • Check

    Identify strategies for improving communication and teamwork .

Compétences que vous acquerrez

CommunicationHealthcare LeadershipOrganizational CulturePatient Safety
Spécialisation

Cours 2 sur 7 dans le

100 % en ligne

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Dates limites flexibles

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.
Heures pour terminer

Approx. 11 heures pour terminer

Recommandé : 9 hours/week...
Langues disponibles

Anglais

Sous-titres : Anglais

Programme du cours : ce que vous apprendrez dans ce cours

Semaine
1
Heures pour terminer
2 heures pour terminer

Patient Safety Culture and Just Culture

In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors. ...
Reading
6 vidéos (Total 53 min), 2 lectures, 1 quiz
Video6 vidéos
Defining Safety Culture11 min
The Influence of Safety Culture on Patient and Provider Outcomes10 min
Measuring Culture14 min
Just Culture7 min
Application of Just Culture5 min
Reading2 lectures
11 Tenets of a Safety Culture10 min
CUSP Tool: Culture Check-up Process10 min
Quiz1 exercice pour s'entraîner
Lesson 1 Quiz20 min
Semaine
2
Heures pour terminer
2 heures pour terminer

Patient Safety, Quality, and the Patient Experience

The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care. ...
Reading
6 vidéos (Total 47 min), 4 lectures, 1 quiz
Video6 vidéos
How Do We Measure the Patient Experience?7 min
Patient and Family Centered Care and Engagement6 min
Patient and Family Advisory Council: Definition and Roles5 min
Engaging the Heart of the Caregiver5 min
Using Improvement Science to Create a Positive Sustainable Patient Experience15 min
Reading4 lectures
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10 min
Centers for Medicare and Medicaid Services: Hospital Compare10 min
Harnessing Evidence and Experience to Change Culture10 min
Advancing the Practice of Patient and Family Centered Care in Hospitals10 min
Quiz1 exercice pour s'entraîner
Lesson 2 Quiz20 min
Semaine
3
Heures pour terminer
2 heures pour terminer

Event Reporting and Second Victims

Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors. ...
Reading
12 vidéos (Total 75 min), 2 lectures, 1 quiz
Video12 vidéos
Journey of an Event Report3 min
Event Reporting and High Reliability3 min
Using Event Reports to Improve Safety and Culture3 min
Reporting Culture4 min
Using Event Reports to Design Safer Systems: Part I2 min
Using Event Reports to Design Safer Systems: Part II5 min
A Sample Event Review Meeting12 min
Introduction to the Learning from Defects Tool12 min
Disclosure of Medical Errors2 min
Second Victims7 min
Peer Support: Making a Difference for Second Victims8 min
Reading2 lectures
Agency for Healthcare Research and Quality: Common Formats10 min
Learning from Defects Tool10 min
Quiz1 exercice pour s'entraîner
Lesson 3 Quiz20 min
Semaine
4
Heures pour terminer
2 heures pour terminer

Strengthening Safety Culture Through Teamwork

Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors. ...
Reading
8 vidéos (Total 94 min), 3 lectures, 1 quiz
Video8 vidéos
Teamwork and the Science of Safety12 min
Team Training15 min
Communication11 min
Leadership12 min
Briefings and Debriefings10 min
Measuring Teamwork for Improvement12 min
Cross-unit Collaboration8 min
Reading3 lectures
TeamSTEPPS 2.010 min
Care Coordination Measures Atlas Update10 min
Edgar Schein: Humble Inquiry (Optional)10 min
Quiz1 exercice pour s'entraîner
Lesson 4 Quiz20 min
4.8
10 avisChevron Right

Meilleurs avis

par NVMay 10th 2018

Really interesting education course.it is very much helpful to me. I learned so many new things from this course. I must be thankful to coursera team. Excellent course. Thank you very much.

par SSApr 15th 2018

Being a GP, it is an added value to the personality of myself to be able to become a better leader and advocate for having to implement safe clinical environment.

Enseignant

À propos de Johns Hopkins University

The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world....

À propos de la Spécialisation Patient Safety

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few. The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization....
Patient Safety

Foire Aux Questions

  • Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.

  • Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.

D'autres questions ? Visitez le Centre d'Aide pour les Etudiants.