Keeping patient safety and quality improvement projects on track, on time, and on budget is critical to ensuring their success. In this course, students will be introduced and given the opportunity to apply a series of tools to guide and manage patient safety and quality initiatives. These include tools for defining what success looks like, developing a change management plan, and conducting a pre-mortem to identify risks for project failure. This course will also provide tools for engaging stakeholders to ensure key players are invested in your project’s success.
Ce cours fait partie de la Spécialisation Patient Safety
Designing for Sustainment: Keeping Improvement Work on Track (Patient Safety IV)
proposé par
À propos de ce cours
4.3
20 notes
Ce que vous allez apprendre
Recognize the importance of planning for project sustainment.
Use the pre-mortem exercise to identify risks of project failure.
Design a change management plan that addresses technical and adaptive challenges.
Describe the 4E’s + 2 Model and its use to engage stakeholders.
Compétences que vous acquerrez
Change ManagementProject PlanningStaff Engagement
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
11 heure pour terminer
What Does Success Look Like?
In this module, learners will develop an understanding of what project sustainment is and why it is important, the potential risks to project sustainment, the importance of planning for sustainment from project inception, types of measures used in quality improvement projects and the attributes of each, how strategies for improvement were developed in two successful large-scale quality improvement initiatives. Learners will become familiar with the issues impacting sustainment and how they may be successfully addressed across the life span of a quality improvement project.
6 vidéos (Total 58 min)
6 vidéos
Failure to Sustain6 min
TRIP Plus 24 min
Planning Ahead8 min
What Measures?10 min
Examples of Successfully Sustained Projects22 min
Semaine
22 heures pour terminer
Conducting a Premortem
In this module, learners will develop an understanding of what the Pre-Mortem exercise is and how it can be used to: improve project planning, surface threats to project success and sustainment, develop interventions to mitigate risk of project failure, create an action plan to maximize the application of Pre-Mortem results, and maintain awareness of threats to project success across the project lifespan. Learners will also develop familiarity with facilitation best-practices. The Pre-Mortem Exercise can be a powerful tool to identify and mitigate risks for project failure.
5 vidéos (Total 72 min), 1 quiz
5 vidéos
Conducting a Pre-Mortem10 min
Facilitating a Pre-Mortem18 min
Applying Results of a Pre-Mortem14 min
Revisiting the Pre-Mortem8 min
Pre-Mortem Demo Exercise20 min
1 exercice pour s'entraîner
Modules 1-2 Quiz20 min
Semaine
32 heures pour terminer
Change Management 101
In this module, learners will develop an understanding of: what is meant by change management, reasons for change initiative failure, change as a process, frameworks and processes for change, the differences between technical and adaptive work and the role of each in a change effort, leadership skills necessary for addressing adaptive change, identifying and engaging change effort stakeholders, managing conflict, developing a communication strategy for a change effort, applying a systems approach to change efforts.
8 vidéos (Total 72 min), 1 quiz
8 vidéos
Frameworks & Processes of Change15 min
Adaptive vs. Technical Change3 min
Adaptive Leadership3 min
Stakeholder Analysis11 min
Managing Conflict During Change11 min
Communication as a Change Strategy3 min
Methods of Changing Behavior11 min
1 exercice pour s'entraîner
Module 3 Quiz20 min
Semaine
44 heures pour terminer
Planning for Engagement Using the 4 E's + 2 Model
In this module, learners will develop an understanding of: the role of engagement in sustainability and spread, addressing barriers to engagement, potential areas of failure in sustaining change effort gains, the 2 E's of embedding and enduring and their role in sustainment, frameworks for sustaining change efforts, a real-world example of successful sustainment of a quality improvement initiative.
10 vidéos (Total 73 min), 2 quiz
10 vidéos
Key Implementation Concepts13 min
Endure-Embed6 min
A Model for Sustainability5 min
A Practical Example of Sustainment10 min
Expand7 min
Expand: New Projects or Topic Ideas7 min
8 Steps? 50% is Engagement5 min
Enhancing Engagement6 min
Address Barriers to Engagement6 min
1 exercice pour s'entraîner
Module 4 Quiz18 min
4.3
6 avisMeilleurs avis
par SS•May 23rd 2018
Marvellous mentors and great course content. I would recommend this course to every health care professional at each level. Really thankful to mentors and Coursera.
par NV•Jul 27th 2018
Very informative and important course for quality improvement.Thank you very much Coursera .
Enseignant
Lisa H. Lubomski, PhD
Assistant ProfessorDepartment of Anesthesiology and Critical Care Medicine
À propos de Université Johns-Hopkins
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
À propos de la Spécialisation Patient Safety
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization.
Foire Aux Questions
Quand aurai-je accès aux vidéos de cours et aux devoirs ?
Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.
À quoi ai-je droit si je m'abonne à cette Spécialisation ?
Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
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