À propos de ce cours : Keeping patient safety and quality improvement projects on track, on time, and on budget is critical to ensuring their success. In this course, students will be introduced and given the opportunity to apply a series of tools to guide and manage patient safety and quality initiatives. These include tools for defining what success looks like, developing a change management plan, and conducting a pre-mortem to identify risks for project failure. This course will also provide tools for engaging stakeholders to ensure key players are invested in your project’s success.
Créé par : Johns Hopkins University
Enseigné par : Lisa H. Lubomski, PhD, Assistant Professor
Department of Anesthesiology and Critical Care Medicine
| Informations de base | Cours 4 de 7 dans Patient Safety Specialization |
| Langue | English |
| Comment réussir | Réussissez tous les devoirs notés pour terminer le cours. |
| Notes des utilisateurs |
Programme de cours
SEMAINE 1
What Does Success Look Like?
In this module, learners will develop an understanding of what project sustainment is and why it is important, the potential risks to project sustainment, the importance of planning for sustainment from project inception, types of measures used in quality improvement projects and the attributes of each, how strategies for improvement were developed in two successful large-scale quality improvement initiatives. Learners will become familiar with the issues impacting sustainment and how they may be successfully addressed across the life span of a quality improvement project.
6 vidéos
- Vidéo: Failure to Sustain
- Vidéo: TRIP Plus 2
- Vidéo: Planning Ahead
- Vidéo: What Measures?
- Vidéo: Examples of Successfully Sustained Projects
SEMAINE 2
Conducting a Premortem
In this module, learners will develop an understanding of what the Pre-Mortem exercise is and how it can be used to: improve project planning, surface threats to project success and sustainment, develop interventions to mitigate risk of project failure, create an action plan to maximize the application of Pre-Mortem results, and maintain awareness of threats to project success across the project lifespan. Learners will also develop familiarity with facilitation best-practices. The Pre-Mortem Exercise can be a powerful tool to identify and mitigate risks for project failure.
5 vidéos
- Vidéo: Facilitating a Pre-Mortem
- Vidéo: Applying Results of a Pre-Mortem
- Vidéo: Revisiting the Pre-Mortem
- Vidéo: Pre-Mortem Demo Exercise
Noté: Modules 1-2 Quiz
SEMAINE 3
Change Management 101
In this module, learners will develop an understanding of: what is meant by change management, reasons for change initiative failure, change as a process, frameworks and processes for change, the differences between technical and adaptive work and the role of each in a change effort, leadership skills necessary for addressing adaptive change, identifying and engaging change effort stakeholders, managing conflict, developing a communication strategy for a change effort, applying a systems approach to change efforts.
8 vidéos
- Vidéo: Frameworks & Processes of Change
- Vidéo: Adaptive vs. Technical Change
- Vidéo: Adaptive Leadership
- Vidéo: Stakeholder Analysis
- Vidéo: Managing Conflict During Change
- Vidéo: Communication as a Change Strategy
- Vidéo: Methods of Changing Behavior
Noté: Module 3 Quiz
SEMAINE 4
Planning for Engagement Using the 4 E's + 2 Model
In this module, learners will develop an understanding of: the role of engagement in sustainability and spread, addressing barriers to engagement, potential areas of failure in sustaining change effort gains, the 2 E's of embedding and enduring and their role in sustainment, frameworks for sustaining change efforts, a real-world example of successful sustainment of a quality improvement initiative.
10 vidéos
- Vidéo: Key Implementation Concepts
- Vidéo: Endure-Embed
- Vidéo: A Model for Sustainability
- Vidéo: A Practical Example of Sustainment
- Vidéo: Expand
- Vidéo: Expand: New Projects or Topic Ideas
- Vidéo: 8 Steps? 50% is Engagement
- Vidéo: Enhancing Engagement
- Vidéo: Address Barriers to Engagement
Noté: Module 4 Quiz
Noté: Case Study: Sustaining or Spreading Success in Catheter Associated Urinary Tract Infections (CAUTI)
FAQ
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Coursework
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Créateurs
Johns Hopkins University
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
Tarification
| Acheter le cours | |
|---|---|
| Accéder au contenu du cours | Disponible |
| Accéder au contenu noté | Disponible |
| Recevoir une Note Finale | Disponible |
| Obtenir un Certificat de Cours partageable | Disponible |
Notation et examens
Very informative and important course for quality improvement.Thank you very much Coursera .
Yet another insightful course from the Patient Safety Specialization series, however the absence of an active course instructor, staff and mentors were a downside. There were issues with possible errors within quizzes and a lack of cohesion with the lessons and none of these necessary personnel were available to assist. Hopefully this will change for future sessions of this course.
Marvellous mentors and great course content. I would recommend this course to every health care professional at each level. Really thankful to mentors and Coursera.
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Good Course !