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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,626 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

KR

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

RE

Jan 28, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

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201 - 225 of 595 Reviews for Introduction to Operations Management

By Samuel R

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Feb 18, 2020

Awesome course! I think it's a great introduction and goes into a fair bit of depth.

By Yuhang H

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Jul 28, 2019

It's so great to learn all these fundamental knowledge. The class design is awesome!

By Iyad A

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Oct 26, 2019

Great course for everyone involved in operations

Thank you Prof. Christian Terwiesch

By Adán R

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Aug 14, 2017

One of the most complete courses I have ever taken on Coursera. 100% recommendable

By Sethukannan V S

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Dec 25, 2023

Wonderful, completely engaged and had very eye opening insights, Thank you Author

By Naveen S

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Jun 28, 2023

a great course for anyone wanting a sneak peak into detailed operations managment

By Ahmed A

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Jan 29, 2022

its an amazen course for those who want to have a career in oprations management

By Manchala r

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Aug 10, 2020

simply the best introduction to operations management anyone could possibly give.

By Enrique G F

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May 30, 2020

Excellent instructor. One of the best instructors that I've meet in the platform.

By Mostafa A M I

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Sep 8, 2018

It's the best course to acquire professional knowledge about process management.

By Wagner W

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Jun 23, 2017

Excelente curso, muito completo e está me ajudando muito com minhas atribuições.

By John U D

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Nov 20, 2020

the whole processing was challenging, educative, and an eye-opener to business.

By Sateesh K

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Nov 14, 2017

A foundational program for all professionals handling clienmanagers and leaders

By Hamza S P

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May 31, 2020

Hands down, the most challenging and rigorous course I have taken on Coursera!

By Somnath D

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Dec 2, 2016

Thoroughly enjoyed the course. The problems in the tests were also very good.

By Felicia I

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Jan 5, 2020

Gets you thinking! Absolutely great with the practice questions and answers!

By Siyu J

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Aug 7, 2016

concise yet insightful to operation efficiency. Immediately helpful at work.

By Marc A

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Sep 24, 2023

Very clear explanations and a good selection of topics. 100% recommendable.

By Ivan S

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Mar 25, 2019

I am very content with this course. It was to the oint and easy to follow.

By Chirag B C

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Aug 5, 2017

Prof.Christian Terwiesch did a wonderful job in understanding the concept.

By Shreepad P

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Jul 23, 2017

Nice course.Good teaching. Should have included more topics in the course.

By amey a

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Jan 17, 2020

The complexities of operations management are explained through problems.

By Raman C

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Jan 13, 2020

I really liked the teaching Process. Also, the course was really helpful!

By AHMED A A

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Apr 15, 2020

Awesome course and really I got lots of valuable info and skills from it

By Paulino A

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Apr 30, 2020

Excellent course, it was very clear and the examples were very useful.