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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,626 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

KR

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

RE

Jan 28, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

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126 - 150 of 595 Reviews for Introduction to Operations Management

By Brett W

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Aug 28, 2017

I loved the balance between the theory and the applied. The examples made real world sense. I felt like I learned the concepts and could apply them to my current rol

By Nathan L

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May 6, 2020

WOW! That was tough, cannot believe I was able to pass. The materials you need to be successful are provided, Could not have done this without the help they offered.

By Daniel N

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Mar 23, 2017

Christian is a wonderful professor. He genuinely cares about accounting beyond just business. Great course both for business specializations and general knowledge.

By Kouassi F A T

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Jul 9, 2017

Very detail, teaching all the Principle of Operations Management. This Program will install in you the fundamental of Operation Management. Great for Supervisors.

By Mayank B

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Apr 15, 2017

The course was very good. I think most everything except the notes were excellent. If the notes were improved it would make the content that much more powerful.

By Almaz N

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Sep 12, 2020

Interesting course with challenging assignments. If you work in production or you just think of an industrial career, then I would recommend this course. to you

By Pranav T B

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Jun 13, 2019

A course which gives you lots of insights into Operations Management. Special thanks to Prof. Christian Terwiesh for your excellent teachings and methodology.

By Pedro C D

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Jun 10, 2017

Course focused on the application. Great for refreshing memory with a basics we forget in everyday life. Congratulations, professor Christian and all the TAs.

By Thanya L

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Jun 22, 2020

This course is quite challenge and I would like to get solution for all homework via mail. It will be good for the students to understand what they do wrong.

By Walter R

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Jul 18, 2016

More involved than I first though but well taught, and highly instructive, making the formulaic side of operations a little easier to understand and apply.

By Joshua L

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Jun 13, 2020

It's one of the tougher courses I've taken on Coursera. That makes it all the more meaningful to have completed it! Cheers to everyone else that did well!

By Ibraheem N

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Aug 19, 2017

One of the best educational experiences I have had in a while. Business management being my absolute passion helped a lot with understanding this course.

By Jethro A D

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Aug 13, 2017

Operations Management is so amazing! The concepts aid in supporting recommendations for process improvement and also introduced a lean operation system.

By Christina B

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Apr 23, 2017

Excellent introduction to operations management, not "dumbed down", but includes technical concepts and terms, and challenging and insightful exercises.

By Suresh K

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Apr 5, 2023

Very nice course and I had lot of learnings through this . Well explained through easy examples by Prof. Christian Terwiesch and team. Thanks a lot !!

By Majed A A S

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Apr 26, 2020

I really want to thank the instructor Prof. Christian, excellent explanation and teaching techniques. Very good experience surely I'll do it again.

By Deepansh C

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Feb 10, 2017

I thoroughly enjoyed the course. Very well explained and the professor makes the course very interesting and motivational using real-life examples.

By Laraaswath V

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Jan 18, 2020

This was a great experience, I have learned a lot about operations management and even started to apply the tools I have learned in my daily life.

By Evan L

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Dec 26, 2015

Incredibly useful. It enlarges your toolbox as a manager with genius metrics and simple calculations that can easily improve your effectiveness.

By Cornelius C

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Apr 17, 2020

Excellent instruction and coverage of material. I would suggest new students read the forums for the correct posting format for test answers!

By Brandon M

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Oct 27, 2017

This was easily the most rigorous course I have taken so far within the specialization. I appreciated the challenge and the time commitment.

By Luyao L

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Oct 7, 2021

very informative course!!! Harder than I've expected it to be before kick-off. Worth the time studying. Thanks a lot Professor Terwiesch!

By MOHAMMED S A P

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Jun 11, 2017

Excellent course and lecture material to help with every accept and understanding of the Intro and deep dive into operations management

By MANHAR s

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Jun 25, 2018

this course is awesome and give a opportunities grow our career tanks coursera love you all. special thank prof. Christian Terwiesch

By Victor B B

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May 3, 2023

Interesting content, well delivered, and very practise-focused with a number of practise exercises besides the graded assignments.