Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
Ce cours fait partie de la Spécialisation Bases de la gestion d'entreprise
Introduction to Operations Management
Offert par
À propos de ce cours
144,789 consultations récentes
Résultats de carrière des étudiants
48%
ont commencé une nouvelle carrière après avoir terminé ce cours
37%
ont bénéficié d'un avantage concret dans leur carrières grâce à ce cours
Compétences que vous acquerrez
Process ManagementOperations ManagementSix SigmaInventory
Résultats de carrière des étudiants
48%
ont commencé une nouvelle carrière après avoir terminé ce cours
37%
ont bénéficié d'un avantage concret dans leur carrières grâce à ce cours
Certificat partageable
Obtenez un Certificat lorsque vous terminez
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Cours 5 sur 6 dans le
Dates limites flexibles
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Approx. 18 heures pour terminer
Recommandé : 4 weeks of study, 4-6 hours/week
Anglais
Sous-titres : Anglais, Espagnol, Portugais (brésilien), Arabe
Programme du cours : ce que vous apprendrez dans ce cours
27 minutes pour terminer
Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!
27 minutes pour terminer
3 vidéos (Total 17 min), 1 lecture
3 vidéos
Course Logistics1 min
Four Dimensions of Operational Performance7 min
Trade-offs and the Efficient Frontier7 min
1 lectures
Module 1 - Introduction: Lecture Slides (PDF)10 min
3 heures pour terminer
Process Analysis
In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.
3 heures pour terminer
10 vidéos (Total 115 min), 2 lectures, 2 quiz
10 vidéos
Finding the Bottleneck11 min
Labor Cost and Labor Utilization15 min
Little’s Law6 min
Inventory Turns7 min
Make to Stock vs Make to Order / Reasons for Inventory10 min
Dealing with Multiple Flow Units14 min
Review of Process Analysis26 min
Module 2 Practice Problem: Atlas Inc (video)8 min
Module 2 Practice Problem: Multiple Flow Units (video)4 min
2 lectures
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10 min
Module 2 Practice Problems (PDF) and Solutions10 min
2 exercices pour s'entraîner
Homework Assignment: Module 2 - Process Analysis20 min
Final Exam - Module 222 min
3 heures pour terminer
Productivity
You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.
3 heures pour terminer
11 vidéos (Total 102 min), 2 lectures, 2 quiz
11 vidéos
The Seven Sources of Waste9 min
Financial Value of Productivity6 min
Key Performance Indicators and KPI Trees 6 min
Overall Equipment Effectiveness12 min
Takt Time8 min
Quartile Analysis9 min
Productivity Ratios9 min
Review of Productivity19 min
Module 3 Practice Problem: Dr. Peters (video)5 min
Module 3 Practice Problem: Assign Tasks to Workers (video)5 min
2 lectures
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10 min
Module 3 Practice Problems (PDF) and Solutions10 min
2 exercices pour s'entraîner
Homework Assignment: Module 3 - Productivity16 min
Final Exam - Module 318 min
3 heures pour terminer
Quality
Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.
3 heures pour terminer
10 vidéos (Total 98 min), 2 lectures, 2 quiz
10 vidéos
Reasons for Defects10 min
Quality and Flow17 min
Six Sigma12 min
Control Charts9 min
Jidoka8 min
Problem Solving6 min
Toyota Production System9 min
Module 4 Review19 min
Module 4 Practice Problem: Assembly Tolerances (video)3 min
Module 4 Practice Problem: Security Check (video)2 min
2 lectures
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10 min
Module 4 Practice Problems (PDF) and Solutions10 min
2 exercices pour s'entraîner
Homework Assignment: Module 4 - Quality16 min
Final Exam - Module 416 min
Avis
4.5
Meilleurs avis pour INTRODUCTION TO OPERATIONS MANAGEMENT
par TBJun 5, 2017
Very Time Consuming, process analysis and statistical probability are very interesting. I do feel however that I will have difficulty actually applying 95% of the material to my present day business.
par AJOct 27, 2018
This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.
par EAMay 2, 2019
I liked how the Professor explained different terms of Operations and Quality. This course will help me apply this knowledge of looking inside an operation and finding out the bottlenecks.
par APMay 11, 2019
the materials were very informative and the thing that helped me the most were the practice problems which if genuinely solved will give very deep understanding help get through the exams.
par SRAug 6, 2017
I am an operation person, but still found that this course had something new to teach. The professor was very clear about the concepts, and the structure of the course was well designed.
par JSMar 6, 2016
very objective and hands on structure. Excellent for working executive as well, gives a hands on refresher with the help of best and latest on the subject. very concise and focused.
par PKFeb 25, 2017
Fantastic Course , Content and instructor. All the examples are very easy to understand and very practical in day to day life.my view is changed by learning the process so deep.
par AMJan 19, 2019
This course is an eye opener to the wealth of knowledge in operations management. I can't thank the facilitators enough. The lecturer is superb.\n\nLots and lots of thanks.
par OKJun 3, 2018
Very well done course, dense material but very rewarding once you understand the actual logic and can see how to apply it in every day life! Thank you for pushing my mind!
par MMNov 27, 2019
The Course is very useful with lots of operational improvement concepts. The difficult part is problem solving, it is too numerical in nature. Overall experience is good.
par CMJan 4, 2018
Great introduction to Operations Management. Many of the principles and equations I was able to immediately use in my work to dispel some myths and improve productivity.
par VPNov 16, 2018
Quite detailed and lengthy but an intriguing course. Many relevant examples have been included by the Professor to make contents easy for the user. Overall satisfactory!
Offert par
Université de Pennsylvanie
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
À propos du Spécialisation Bases de la gestion d'entreprise
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
Foire Aux Questions
Quand aurai-je accès aux vidéos de cours et aux devoirs ?
Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.
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Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
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