Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
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Spécialisation Bases de la gestion d'entrepriseUniversité de PennsylvanieÀ propos de ce cours
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Résultats de carrière des étudiants
48%
ont commencé une nouvelle carrière après avoir terminé ce cours
37%
ont bénéficié d'un avantage concret dans leur carrières grâce à ce cours
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Cours 5 sur 6 dans le
Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Approx. 10 heures pour terminer
Anglais
Sous-titres : Anglais, Espagnol, Portugais (brésilien), Arabe
Compétences que vous acquerrez
Process ManagementOperations ManagementSix SigmaInventory
Résultats de carrière des étudiants
48%
ont commencé une nouvelle carrière après avoir terminé ce cours
37%
ont bénéficié d'un avantage concret dans leur carrières grâce à ce cours
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Cours 5 sur 6 dans le
Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Approx. 10 heures pour terminer
Anglais
Sous-titres : Anglais, Espagnol, Portugais (brésilien), Arabe
Offert par
Université de Pennsylvanie
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
Programme du cours : ce que vous apprendrez dans ce cours
27 minutes pour terminer
Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!
27 minutes pour terminer
3 vidéos (Total 17 min), 1 lecture
3 vidéos
Course Logistics1 min
Four Dimensions of Operational Performance7 min
Trade-offs and the Efficient Frontier7 min
1 lecture
Module 1 - Introduction: Lecture Slides (PDF)10 min
3 heures pour terminer
Process Analysis
In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.
3 heures pour terminer
10 vidéos (Total 115 min), 2 lectures, 2 quiz
10 vidéos
Finding the Bottleneck11 min
Labor Cost and Labor Utilization15 min
Little’s Law6 min
Inventory Turns7 min
Make to Stock vs Make to Order / Reasons for Inventory10 min
Dealing with Multiple Flow Units14 min
Review of Process Analysis26 min
Module 2 Practice Problem: Atlas Inc (video)8 min
Module 2 Practice Problem: Multiple Flow Units (video)4 min
2 lectures
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10 min
Module 2 Practice Problems (PDF) and Solutions10 min
2 exercices pour s'entraîner
Homework Assignment: Module 2 - Process Analysis30 min
Final Exam - Module 230 min
3 heures pour terminer
Productivity
You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.
3 heures pour terminer
11 vidéos (Total 102 min), 2 lectures, 2 quiz
11 vidéos
The Seven Sources of Waste9 min
Financial Value of Productivity6 min
Key Performance Indicators and KPI Trees 6 min
Overall Equipment Effectiveness12 min
Takt Time8 min
Quartile Analysis9 min
Productivity Ratios9 min
Review of Productivity19 min
Module 3 Practice Problem: Dr. Peters (video)5 min
Module 3 Practice Problem: Assign Tasks to Workers (video)5 min
2 lectures
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10 min
Module 3 Practice Problems (PDF) and Solutions10 min
2 exercices pour s'entraîner
Homework Assignment: Module 3 - Productivity30 min
Final Exam - Module 330 min
3 heures pour terminer
Quality
Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.
3 heures pour terminer
10 vidéos (Total 98 min), 2 lectures, 2 quiz
10 vidéos
Reasons for Defects10 min
Quality and Flow17 min
Six Sigma12 min
Control Charts9 min
Jidoka8 min
Problem Solving6 min
Toyota Production System9 min
Module 4 Review19 min
Module 4 Practice Problem: Assembly Tolerances (video)3 min
Module 4 Practice Problem: Security Check (video)2 min
2 lectures
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10 min
Module 4 Practice Problems (PDF) and Solutions10 min
2 exercices pour s'entraîner
Homework Assignment: Module 4 - Quality30 min
Final Exam - Module 430 min
Avis
Meilleurs avis pour INTRODUCTION TO OPERATIONS MANAGEMENT
par TB5 juin 2017
Very Time Consuming, process analysis and statistical probability are very interesting. I do feel however that I will have difficulty actually applying 95% of the material to my present day business.
par AJ27 oct. 2018
This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.
par AP11 mai 2019
the materials were very informative and the thing that helped me the most were the practice problems which if genuinely solved will give very deep understanding help get through the exams.
par EA2 mai 2019
I liked how the Professor explained different terms of Operations and Quality. This course will help me apply this knowledge of looking inside an operation and finding out the bottlenecks.
À propos du Spécialisation Bases de la gestion d'entreprise
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
Foire Aux Questions
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What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
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Is financial aid available?
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