Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
Ce cours fait partie de la Spécialisation Business Foundations
Introduction to Operations Management
proposé par
À propos de ce cours
4.5
1,380 notes
Compétences que vous acquerrez
Process ManagementOperations ManagementSix SigmaInventory
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
1Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!
3 vidéos (Total 17 min), 1 lecture
3 vidéos
Course Logistics1 min
Four Dimensions of Operational Performance7 min
Trade-offs and the Efficient Frontier7 min
1 lecture
Module 1 - Introduction: Lecture Slides (PDF)10 min
Semaine
2Process Analysis
In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.
10 vidéos (Total 115 min), 2 lectures, 2 quiz
10 vidéos
Finding the Bottleneck11 min
Labor Cost and Labor Utilization15 min
Little’s Law6 min
Inventory Turns7 min
Make to Stock vs Make to Order / Reasons for Inventory10 min
Dealing with Multiple Flow Units14 min
Review of Process Analysis26 min
Module 2 Practice Problem: Atlas Inc (video)8 min
Module 2 Practice Problem: Multiple Flow Units (video)4 min
2 lectures
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10 min
Module 2 Practice Problems (PDF) and Solutions10 min
2 exercices pour s'entraîner
Homework Assignment: Module 2 - Process Analysis20 min
Final Exam - Module 222 min
Semaine
3Productivity
You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.
11 vidéos (Total 102 min), 2 lectures, 2 quiz
11 vidéos
The Seven Sources of Waste9 min
Financial Value of Productivity6 min
Key Performance Indicators and KPI Trees 6 min
Overall Equipment Effectiveness12 min
Takt Time8 min
Quartile Analysis9 min
Productivity Ratios9 min
Review of Productivity19 min
Module 3 Practice Problem: Dr. Peters (video)5 min
Module 3 Practice Problem: Assign Tasks to Workers (video)5 min
2 lectures
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10 min
Module 3 Practice Problems (PDF) and Solutions10 min
2 exercices pour s'entraîner
Homework Assignment: Module 3 - Productivity16 min
Final Exam - Module 318 min
Semaine
4Quality
Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.
10 vidéos (Total 98 min), 2 lectures, 2 quiz
10 vidéos
Reasons for Defects10 min
Quality and Flow17 min
Six Sigma12 min
Control Charts9 min
Jidoka8 min
Problem Solving6 min
Toyota Production System9 min
Module 4 Review19 min
Module 4 Practice Problem: Assembly Tolerances (video)3 min
Module 4 Practice Problem: Security Check (video)2 min
2 lectures
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10 min
Module 4 Practice Problems (PDF) and Solutions10 min
2 exercices pour s'entraîner
Homework Assignment: Module 4 - Quality16 min
Final Exam - Module 416 min
4.5
303 avis36%
a commencé une nouvelle carrière après avoir terminé ces cours
83%
a bénéficié d'un avantage concret dans sa carrière grâce à ce cours
10%
a obtenu une augmentation de salaire ou une promotion
Meilleurs avis
par AJ•Oct 28th 2018
This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.
par SR•Aug 7th 2017
I am an operation person, but still found that this course had something new to teach. The professor was very clear about the concepts, and the structure of the course was well designed.
Enseignant
Christian Terwiesch
Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation ManagementThe Wharton School
À propos de University of Pennsylvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
À propos de la Spécialisation Business Foundations
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
Foire Aux Questions
Quand aurai-je accès aux vidéos de cours et aux devoirs ?
Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.
À quoi ai-je droit si je m'abonne à cette Spécialisation ?
Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
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