À propos de ce cours
4.5
1,279 ratings
279 reviews
Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization....
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Cours en ligne à 100 %

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Calendar

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.
Clock

Recommandé : 4 weeks of study, 4-6 hours/week

Approx. 16 heures pour terminer
Comment Dots

English

Sous-titres : English, Portuguese (Brazilian)

Compétences que vous acquerrez

Operations ManagementProcess ManagementInventorySix Sigma
Stacks
Globe

Cours en ligne à 100 %

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Calendar

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.
Clock

Recommandé : 4 weeks of study, 4-6 hours/week

Approx. 16 heures pour terminer
Comment Dots

English

Sous-titres : English, Portuguese (Brazilian)

Programme du cours : ce que vous apprendrez dans ce cours

1

Section
Clock
27 minutes pour terminer

Introduction

This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!...
Reading
3 vidéos (Total 17 min), 1 lecture
Video3 vidéos
Four Dimensions of Operational Performance7 min
Trade-offs and the Efficient Frontier7 min
Reading1 lecture
Module 1 - Introduction: Lecture Slides (PDF)10 min

2

Section
Clock
3 heures pour terminer

Process Analysis

In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency....
Reading
10 vidéos (Total 115 min), 2 lectures, 2 quiz
Video10 vidéos
Finding the Bottleneck11 min
Labor Cost and Labor Utilization15 min
Little’s Law6 min
Inventory Turns7 min
Make to Stock vs Make to Order / Reasons for Inventory10 min
Dealing with Multiple Flow Units14 min
Review of Process Analysis26 min
Module 2 Practice Problem: Atlas Inc (video)8 min
Module 2 Practice Problem: Multiple Flow Units (video)4 min
Reading2 lectures
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10 min
Module 2 Practice Problems (PDF) and Solutions10 min
Quiz2 exercices pour s'entraîner
Homework Assignment: Module 2 - Process Analysis20 min
Final Exam - Module 222 min

3

Section
Clock
3 heures pour terminer

Productivity

You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to....
Reading
11 vidéos (Total 102 min), 2 lectures, 2 quiz
Video11 vidéos
The Seven Sources of Waste9 min
Financial Value of Productivity6 min
Key Performance Indicators and KPI Trees 6 min
Overall Equipment Effectiveness12 min
Takt Time8 min
Quartile Analysis9 min
Productivity Ratios9 min
Review of Productivity19 min
Module 3 Practice Problem: Dr. Peters (video)5 min
Module 3 Practice Problem: Assign Tasks to Workers (video)5 min
Reading2 lectures
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10 min
Module 3 Practice Problems (PDF) and Solutions10 min
Quiz2 exercices pour s'entraîner
Homework Assignment: Module 3 - Productivity16 min
Final Exam - Module 318 min

4

Section
Clock
3 heures pour terminer

Quality

Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability....
Reading
10 vidéos (Total 98 min), 2 lectures, 2 quiz
Video10 vidéos
Quality and Flow17 min
Six Sigma12 min
Control Charts9 min
Jidoka8 min
Problem Solving6 min
Toyota Production System9 min
Module 4 Review19 min
Module 4 Practice Problem: Assembly Tolerances (video)3 min
Module 4 Practice Problem: Security Check (video)2 min
Reading2 lectures
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10 min
Module 4 Practice Problems (PDF) and Solutions10 min
Quiz2 exercices pour s'entraîner
Homework Assignment: Module 4 - Quality16 min
Final Exam - Module 416 min
4.5
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36%

a commencé une nouvelle carrière après avoir terminé ces cours
Briefcase

83%

a bénéficié d'un avantage concret dans sa carrière grâce à ce cours
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10%

a obtenu une augmentation de salaire ou une promotion

Meilleurs avis

par SRAug 7th 2017

I am an operation person, but still found that this course had something new to teach. The professor was very clear about the concepts, and the structure of the course was well designed.

par JSMar 7th 2016

very objective and hands on structure. Excellent for working executive as well, gives a hands on refresher with the help of best and latest on the subject. very concise and focused.

Enseignant

Christian Terwiesch

Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation Management
The Wharton School

À propos de University of Pennsylvania

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies. ...

À propos de la Spécialisation Business Foundations

In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge....
Business Foundations

Foire Aux Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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