À propos de ce cours
4.6
37 notes
6 avis
Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level. With the course you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution. Fundamentals of Negotiation are required to complete this MOOC. You can acquire them through our MOOC "Negotiation Fundamentals". After this course, you will be able to: Define what a mediation is and choose when to use it; List different types of mediation; Identify typical challenges and difficulties that most mediators face; Choose the adequate strategies within a repertoire of options; Identify the do’s and don’ts in mediation. This MOOC offers video lectures from leading experts, interactive questions, case studies, practice and graded quizzes. Designed as a logical follow on from the suite of ESSEC IRENE online courses in negotiation, this course about mediation and conflict resolution teaches a whole set of additional skills and approaches. Developed by one of Europe’s leading institutes of research and education in negotiation and mediation, ESSEC IRENE, this course provides you with a meaningful and effective bouquet of practical cases, tools, approaches and skills to put your mediation into high-impact practice....
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Calendar

Dates limites flexibles

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Intermediate Level

Niveau intermédiaire

Clock

Approx. 14 hours to complete

Recommandé : 1-2 hours/week...
Comment Dots

English

Sous-titres : English, German...
Globe

Cours en ligne à 100 %

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Calendar

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.
Intermediate Level

Niveau intermédiaire

Clock

Approx. 14 hours to complete

Recommandé : 1-2 hours/week...
Comment Dots

English

Sous-titres : English, German...

Programme du cours : ce que vous apprendrez dans ce cours

Week
1
Clock
2 heures pour terminer

Mediation Essentials

...
Reading
7 vidéos (Total 39 min), 2 lectures, 3 quiz
Video7 vidéos
Mediation : introduction and definition4 min
Mediation : where, why ?4 min
Mediation : How ? Roles and styles5 min
The advantages of mediation5 min
The mediation cycle (part 1)8 min
The mediation cycle (part 2)5 min
Reading2 lectures
At the end of this lesson..10 min
At the end of this lesson...10 min
Quiz3 exercices pour s'entraîner
Module 1 - Lesson 1 : Practice Quiz4 min
Module 1 - Lesson 2 : Practice quiz4 min
Module 1 : Final Graded Quiz24 min
Week
2
Clock
2 heures pour terminer

Mediation in practice

...
Reading
6 vidéos (Total 34 min), 2 lectures, 3 quiz
Video6 vidéos
Getting ready: as a mediator5 min
Resources for the mediator6 min
Joint or Separate Meeting?5 min
The challenge of confidentiality5 min
Traps for the mediator5 min
Reading2 lectures
At the end of this lesson10 min
At the end of this lesson...10 min
Quiz3 exercices pour s'entraîner
Module 2 - Lesson 1 : Practice quiz8 min
Module 2 - Lesson 2 : Practice quiz10 min
Module 2 : Final Graded Quiz24 min
Week
3
Clock
3 heures pour terminer

Mediation in the Workplace part 1

...
Reading
4 vidéos (Total 25 min), 3 lectures, 2 quiz
Video4 vidéos
Mediation within an organization's "Dispute resolution system"6 min
Mediation of individual grievances, in work : the case of supervisor harassment (part 1)6 min
Mediation of individual grievances, in work : the case of supervisor harassment (part 2)6 min
Reading3 lectures
At the end of this lesson...10 min
At the end of this lesson...10 min
Case study - workplace dispute10 min
Quiz1 exercice pour s'entraîner
Module 3 - Lesson 1 : Practice quiz4 min
Week
4
Clock
3 heures pour terminer

Mediation in the Workplace - part 2

...
Reading
2 vidéos (Total 13 min), 3 lectures, 3 quiz
Video2 vidéos
Mediation of collective conflicts in work (part 2)6 min
Reading3 lectures
Before you begin10 min
At the end of this lesson...10 min
Before you begin10 min
Quiz2 exercices pour s'entraîner
Module 4 : Practice quiz4 min
Module 4 : Final Graded Quiz24 min
4.6

Meilleurs avis

par EUOct 15th 2017

As the first courses of this serie, this is also a great class that teach skills each professional should have.

par GGAug 28th 2018

Peaceful conflict resolution. We all need more of that. That should be a mandatory course ;-)

Enseignants

Alan Jenkins

Professor
Management

Aurélien Colson

Professor, ESSEC Business School - Director, IRENE Paris, Singapore & Brussels
Political Science

À propos de ESSEC Business School

For over a century, ESSEC has been developing a state-of-the-art educational program that gives the individual pride of place in its learning model, promoting the values of freedom, openness, innovation and responsibility. Preparing future managers to reconcile personal interests with collective responsibility, giving consideration to the common good in their decision-making, and weighing economic challenges against the social costs are some of the objectives ESSEC has set for itself. Its ultimate goal? To create a global world that has meaning for us all. ...

À propos de la Spécialisation Negotiation, Mediation and Conflict Resolution

This specialization is intended for managers - from business, public administration, international organizations or NGOs - who want to go beyond intuition and acquire proven tools to help them achieve greater success in negotiation. You will learn the negotiation fundamental skills and tools thanks to the first Course. With the second course you we will enable you to develop better cross-cultural anticipation and flexibility when you face a negotiation - both key skills in an international environment. With the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution. At the end of this specialization a capstone project will be the opportunity to apply your new knowledge and skills with practical cases....
Negotiation, Mediation and Conflict Resolution

Foire Aux Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

D'autres questions ? Visitez le Centre d'Aide pour les Etudiants.