Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
À propos de ce cours
Compétences que vous acquerrez
- 5 stars61,37 %
- 4 stars25,53 %
- 3 stars8,15 %
- 2 stars2,89 %
- 1 star2,03 %
Meilleurs avis pour CONFLICT RESOLUTION SKILLS
I do love the content of this course, however I do wish we saw more scenarios play out when trying to get a point across. This course is just harder to obtain for me memory wise.
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
Useful information for on the job application or even private interactions, as well. Easy to follow, common sense, and good advice.
Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.
À propos du Spécialisation Gestion des conflits
Foire Aux Questions
Quand aurai-je accès aux vidéos de cours et aux devoirs ?
À quoi ai-je droit si je m'abonne à cette Spécialisation ?
Une aide financière est-elle possible ?
D'autres questions ? Visitez le Centre d'Aide pour les Étudiants.