Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
À propos de ce cours
Compétences que vous acquerrez
- 5 stars61,38 %
- 4 stars25,45 %
- 3 stars8,19 %
- 2 stars2,91 %
- 1 star2,04 %
Meilleurs avis pour CONFLICT RESOLUTION SKILLS
Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll
This was a great course on Conflict Resolution. I really feel like it is beneficial for anyone in the work place and especially supervisors.
I do love the content of this course, however I do wish we saw more scenarios play out when trying to get a point across. This course is just harder to obtain for me memory wise.
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
À propos du Spécialisation Gestion des conflits
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