Spécialisation Gestion des conflits

Commencé le Mar 27

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Spécialisation Gestion des conflits

Turn Conflict into Collaboration. Learn proven approaches to conflict resolution in three courses.

À propos de cette Spécialisation

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.

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courses
4 courses

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projects
Projets

Conçu pour vous aider à vous exercer et à appliquer les compétences que vous avez acquises.

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Certificats

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Enroll and get full access to every course in the Specialization for 7 days. Cancel any time.
Cours
Beginner Specialization.
No prior experience required.
  1. COURS 1

    Types of Conflict

    Session en cours : Mar 27 — May 8.
    Engagement
    4 weeks, 2-3 hours/week
    Sous-titres
    English

    À propos du cours

    Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments.
  2. COURS 2

    Conflict Resolution Skills

    Session en cours : Mar 27 — Apr 24.
    Engagement
    3 weeks of study, 3-4 hours/week
    Sous-titres
    English, Vietnamese, Spanish

    À propos du cours

    Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
  3. COURS 3

    Intercultural Communication and Conflict Resolution

    Session en cours : Mar 27 — Apr 24.
    Engagement
    4 semaines d'étude, 2 à 3 heures par semaine
    Sous-titres
    English

    À propos du cours

    Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
  4. COURS 4

    Conflict Management Project

    Session en cours : Mar 27 — May 8.
    Engagement
    5 weeks of study, 2-3 hours/week
    Sous-titres
    English

    À propos du Projet Final

    The capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict.

Tarification

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  • Unlimited access to all courses in the Specialization.

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  • Cancel anytime.

    Aucune pénalité : annulez tout simplement avant la fin de l'essai s'il ne vous convient pas.
  • Certificate when you complete.

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Créateurs

  • Université de Californie à Irvine

    UCI is consistently ranked among America’s best universities, and excels in a broad range of fields, garnering national recognition for many schools, departments and programs. UCI is noted for its top-rated research and graduate programs, extensive commitment to undergraduate education, and growing number of professional schools and programs of academic and social significance.

    Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

  • Najla DeBow

    Najla DeBow

    Instructor
  • Amit Kothari

    Amit Kothari

    Instructor

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