Active ListeningCommunicationManagementCross-Cultural CommunicationAssertivenessCollaboration
Spécialisation Gestion des conflits
Turn Conflict into Collaboration. Learn proven approaches to conflict resolution in three courses.
Offert par
Spécialisation Gestion des conflitsUniversité de Californie à IrvineCompétences que vous acquerrez
À propos de ce Spécialisation
11,238 consultations récentes
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Résultats de carrière des étudiants
75 %
ont commencé une nouvelle carrière après avoir terminé ce spécialisation.
20 %
ont obtenu une augmentation de salaire ou une promotion.
Certificat partageable
Obtenez un Certificat lorsque vous terminez
Cours en ligne à 100 %
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Planning flexible
Définissez et respectez des dates limites flexibles.
Niveau débutant
Aucune connaissance prérequise.
Approx. 4 mois pour terminer
1 heure/semaine recommandée
Anglais
Sous-titres : Anglais, Arabe, Français, Portugais (européen), Chinois (simplifié), Grec, Italien, Vietnamien, Coréen, Allemand, Russe, Turc, Espagnol, Roumain
Résultats de carrière des étudiants
75 %
ont commencé une nouvelle carrière après avoir terminé ce spécialisation.
20 %
ont obtenu une augmentation de salaire ou une promotion.
Certificat partageable
Obtenez un Certificat lorsque vous terminez
Cours en ligne à 100 %
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Planning flexible
Définissez et respectez des dates limites flexibles.
Niveau débutant
Aucune connaissance prérequise.
Approx. 4 mois pour terminer
1 heure/semaine recommandée
Anglais
Sous-titres : Anglais, Arabe, Français, Portugais (européen), Chinois (simplifié), Grec, Italien, Vietnamien, Coréen, Allemand, Russe, Turc, Espagnol, Roumain
Cette Spécialisation compte 4 cours
Types of Conflict
773 évaluations
Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
Conflict Resolution Skills
764 évaluations
Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
Intercultural Communication and Conflict Resolution
406 évaluations
Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
Conflict Management Project
78 évaluations
The capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict.
Offert par
Université de Californie à Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
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