In order for coaching to be most effective, it’s important that there is strong culture of coaching and accountability which you will learn how to incorporate into your one-on-one meetings in this course.
We’ll discuss strategies in coaching great employees who are highly motivated, consistent performers, and poor performers.
We’ll explore specific tools, such as a coaching agenda, you can employ immediately in your coaching conversations. You will learn how to use the "Coaching Algebra" technique in typical performance scenarios managers encounter. Finally, you’ll walk away from this course with some concrete strategies on how to coach other coach-managers.
If you are ready to begin creating a coaching practice within your own organization, please join us in this course!
Ce cours fait partie de la Spécialisation Coaching Skills for Managers
Coaching Practices
proposé par
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
1Course Overview & How to Create a Culture of Coaching and Accountability
In this first module, you will reflect on all of the key elements of the coaching process we've talked about thus far in the specialization - mission, purpose, vision, accountability, key performance indicators, and expectations. After completing this module, you should be able to describe techniques for coaching different types of employees, and be able to start establishing an effective coaching practice that will work for you and all the employees that make up your team.
7 vidéos (Total 41 min), 3 lectures, 1 quiz
7 vidéos
Course Overview2 min
Module 1 Overview2 min
Employee Performance Continuum5 min
Coaching Ascending Employees9 min
Coaching Consistent Performers6 min
Coaching Poor Performers7 min
Establishing a Coaching Culture7 min
3 lectures
Audio Podcast: How to Coach the Top Performer16 min
Reading: Know When to Manage and When to Coach15 min
Reading: How to Help an Underperformer10 min
1 exercice pour s'entraîner
Module 1 Quiz15 min
Semaine
2Designing a 1:1 Coaching Practice for Those You Lead
This module is an invitation to think about how you manage your face-to-face or one-on-one time with the employees you manage. We'll discuss the importance of having 1:1 meetings as well as ensuring consistency in your coaching with all of the employees you supervise by creating a coaching agenda. By the end of this module, you should be able to explain the importance of KPIs and goals in coaching practices, create a coaching agenda, and use common and effective coaching tools when having conversations with those you supervise.
8 vidéos (Total 67 min), 4 lectures, 1 quiz
8 vidéos
Module 2 Overview2 min
Using KPIs to Diagnose Performance5 min
Goals and Performance6 min
Ensuring Consistency in Coaching Practice7 min
Key Elements of a Coaching Agenda7 min
Owning the Coaching Process7 min
Coaching Tools15 min
Leadership Boundaries14 min
4 lectures
Audio Podcast: Managers Who Play Favorites17 min
Audio Podcast: Why One-On-Ones with Employees Are a Manager Must15 min
Handout: One-on-One Worksheet30 min
Reading: How to Make Your One-on-Ones with Employees More Productive10 min
1 exercice pour s'entraîner
Module 2 Quiz15 min
Semaine
3Applying Coaching Algebra to Typical Performance Scenarios
This module will discuss how to handle performance scenarios that all managers will likely deal with when coaching employees. After completing this module, you will be able to apply Coaching Algebra to diagnose the performance gap, describe some basic techniques when having the conversations, and apply either tactical or developmental accountability coaching for each of the common situations listed below.
7 vidéos (Total 40 min), 1 lecture, 1 quiz
7 vidéos
Module 3 Overview1 min
Coaching Someone Who is Consistently Late6 min
Coaching Someone Who is Easily Distracted6 min
Coaching Someone Who Misses Deadlines4 min
Coaching Someone Who is No Longer Successful7 min
Coaching Someone Who is Frustrated with a Co-Worker6 min
Coaching Difficult Employees7 min
1 lecture
Reading: These 4 Questions Will Drastically Improve the Way You Lead15 min
1 exercice pour s'entraîner
Lesson 3 Quiz15 min
Coaching the Coach
This module is all about issues related to coaching managers who lead, and therefore coach, other employees. By the end of this module, you will be able to demonstrate how to coach managers effectively in order to drive performance of the employees who report to them, ultimately ensuring a culture of coaching and accountability at all levels of an organization.
4 vidéos (Total 22 min), 1 lecture, 2 quiz
4 vidéos
Module 4 Overview1 min
Coaching Strategies for Managers6 min
Improving Manager Coaching Performance7 min
Common Issues when Coaching Managers6 min
1 lecture
Reading: Tips for How to Coach Managers15 min
1 exercice pour s'entraîner
Module 4 Quiz15 min
Semaine
4Specialization Milestone 2: Your Coaching Practice and Agenda
In this specialization milestone, you are tasked with developing your coaching practice and agenda. These items are essential before starting to have coaching conversations with those you lead in order to establish a culture of coaching within your team and organization.
4 vidéos (Total 22 min), 1 quiz
4 vidéos
Milestone 2 Overview6 min
Coaching Through Organizational Change8 min
Tips for Giving Feedback5 min
Course Summary1 min
4.7
40 avisMeilleurs avis
par KV•Feb 1st 2017
Great Course! Would recommend to all those would like to set up Coaching Culture and learn about coaching tools. The tools discussed are very effective and easy to implement and practice.
par LB•Jun 9th 2018
Great course that will provide an opportunity to develop yourself if you take the work seriously. A true value of time investment.
Enseignant
Kris Plachy
CEO and Founder & Instructor, Leadership Coach, LLC & UC Davis Division of Continuing and Professional Education
À propos de University of California, Davis
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
À propos de la Spécialisation Coaching Skills for Managers
In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools.
Foire Aux Questions
Quand aurai-je accès aux vidéos de cours et aux devoirs ?
Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.
À quoi ai-je droit si je m'abonne à cette Spécialisation ?
Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
Quelle est la politique de remboursement ?
Une aide financière est-elle possible ?
D'autres questions ? Visitez le Centre d'Aide pour les Etudiants.
Coursera propose un accès universel à la meilleure formation au monde,
en partenariat avec des universités et des organisations du plus haut niveau, pour proposer des cours en ligne.
© 2018 Coursera Inc. Tous droits réservés.
