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Approx. 14 heures pour terminer

Recommandé : 4 weeks of study, 2-3 hours/week...

Anglais

Sous-titres : Anglais, Arabe

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.

Niveau débutant

Approx. 14 heures pour terminer

Recommandé : 4 weeks of study, 2-3 hours/week...

Anglais

Sous-titres : Anglais, Arabe

Programme du cours : ce que vous apprendrez dans ce cours

Semaine
1
2 heures pour terminer

Missing Deadlines and Dealing with Change

Welcome to Coaching for Managers Specialization Course 4: Coaching Conversations. In this first module we're going to focus on two common coaching conversations - an employee who consistently misses predetermined deadlines, and an employee dealing with a process change. By the end of this module, you should be able to differentiate between a developmental coaching approach and a directive management conversation, suggest strategies for both mindset and skill set coaching, and identify mindset and skill set gaps in employees. After a short introductory video, you will watch both an ineffective example, and effective, model example of how each type of conversation should be handled; we will wrap up each lesson with an in depth review and analysis of both the ineffective example and the effective example before you have the opportunity to check your understanding of the material....
10 vidéos (Total 41 min), 4 lectures, 1 quiz
10 vidéos
Missing Deadlines and Dealing with Change Overview1 min
Consistently Missing Deadlines Introduction52s
Consistently Missing Deadlines Ineffective Example (Scenario)1 min
Consistently Missing Deadlines Example (Scenario)3 min
Consistently Missing Deadlines Review & Analysis12 min
Dealing with Change Introduction51s
Dealing with Change Ineffective Example (Scenario)1 min
Dealing with Change Example (Scenario)7 min
Dealing with Change Review & Analysis8 min
4 lectures
The Executive's Guide to Better Listening10 min
How to Have a Coaching Conversation10 min
Coaching People Through Change10 min
What Needs to Change When Things Change (Podcast)17 min
1 exercice pour s'entraîner
Module 1 Quiz15 min
Semaine
2
4 heures pour terminer

Former High Performer & Consistently Late to Work

In this next module we'll focus on an employee who is a former high performer who is experiencing a skill set gap and an employee who is consistently late to work. By the end of this module you should be able to articulate some additional strategies for skill set coaching, such as peer mentoring, as well as be able to describe how to make use of the feedback loop in a coaching conversation. As in Module 1, after a short introductory video, you will watch both an ineffective example, and effective, model example of how each type of conversation should be handled. Then we will wrap up each lesson with an in-depth review and analysis of both the ineffective and effective example. A quiz at the end of the module will allow you to assess your understanding of the material....
9 vidéos (Total 28 min), 3 lectures, 1 quiz
9 vidéos
Former High Performer Introduction2 min
Former High Performer Ineffective Example (Scenario)1 min
Former High Performer Example (Scenario)2 min
Former High Performer Review & Analysis5 min
Consistently Late to Work Introduction1 min
Consistently Late to Work Ineffective Example (Scenario)1 min
Consistently Late to Work Example (Scenario)3 min
Consistently Late to Work Review & Analysis7 min
3 lectures
Fixing the Skills Gap Through Knowledge Transfer5 min
Coaching to Eliminate Chronic Tardiness10 min
Give a Coaching Conversation a Try (Activity)s
1 exercice pour s'entraîner
Module 2 Quiz15 min
Semaine
3
2 heures pour terminer

Dealing with Difficult Colleagues & Coaching the Coach

In our last module covering techniques and strategies in common coaching conversations, we're going to go over how to coach someone who is dealing with difficult colleagues as well as how to coach a fellow coach-manager. In this module, you'll learn how to empower your employees to deal with their own problems (instead of fixing them for your employees) through coaching, be able to demonstrate the use of good questioning techniques and use of the Thought Model to not only to help identify issues but to help the employee come up with new solutions and thoughts, and, finally, how to apply coaching techniques you already know and use when coaching another coach-manager. We'll also discuss the importance of coaching the person in the room. As you're reviewing this material, think about how you can apply the strategies you learn in these videos to your coaching practice....
8 vidéos (Total 32 min), 4 lectures, 1 quiz
8 vidéos
An Employee Dealing with Difficult Colleagues Introduction1 min
An Employee Dealing with Difficult Colleagues Ineffective Example (Scenario)1 min
An Employee Dealing with Difficult Colleagues Example (Scenario)6 min
An Employee Dealing with Difficult Colleagues Review & Analysis7 min
Coaching the Coach Introduction1 min
Coaching the Coach Example (Scenario)7 min
Coaching the Coach Review & Analysis4 min
4 lectures
How Managers Can Help Employees Deal with Difficult People (Podcast)30 min
Basic Elements Required for Accountability (Podcast)14 min
Workplace Bullying10 min
Tips for How to Coach Managers10 min
1 exercice pour s'entraîner
Module 3 Quiz15 min
1 heure pour terminer

Key Takeaways for Effective Coaching

Before moving on to this course's specialization milestone, we're going to step back a bit and take a look at some final items to consider as you really begin to put everything you've learned throughout the specialization into practice within your organization. You'll be able to relate the importance of identifying an employee's thoughts, acknowledging an employee's strengths along with what needs to be worked on when coaching, making sure that an employee buys into the process and actually wants to participate in a coaching conversation. We'll wrap up with talking about how, like any skill, coaching takes practice, and making mistakes is part of the learning process....
5 vidéos (Total 24 min), 3 lectures, 1 quiz
5 vidéos
Identifying Thoughts6 min
Acknowledging Strengths4 min
Confirming Willingness to be Coached4 min
Making Mistakes is Okay6 min
3 lectures
The Business Benefits of Positive Leadership10 min
Managers and Kindness (Podcast)16 min
Appreciation, Not Recognition (Podcast)14 min
1 exercice pour s'entraîner
Module 4 Quiz15 min
Semaine
4
13 heures pour terminer

Milestone 3: Demonstrate Your Ability to Coach Effectively

In this final module, it's time to actually prep for and have some coaching conversations. This is a true test for yourself to see how far you've come in this specialization and will help you reflect on areas in which you're already doing well and areas where you still may need a little work. This module contains an overview video discussing key ideas to consider when working on the milestone, as well as some review videos from earlier courses in the specialization that should help you as you work on the assignments related to this milestone. Good luck!...
8 vidéos (Total 61 min), 1 quiz
8 vidéos
Actions and Results (from "Managing as a Coach" course)9 min
Circumstances, Thoughts, and Feelings (from "Managing as a Coach" course)7 min
Coaching Tools (from "Coaching Practices" course)15 min
Acknowledging Strengths (from earlier in this course)4 min
Tips for Giving Feedback5 min
Course Summary4 min
Specialization Summary3 min
4.7
25 avisChevron Right

67%

a commencé une nouvelle carrière après avoir terminé ces cours

80%

a bénéficié d'un avantage concret dans sa carrière grâce à ce cours

50%

a obtenu une augmentation de salaire ou une promotion

Meilleurs avis

par GBAug 30th 2016

Very good course. Specially the assignment where in the participant gets to record the coaching conversation and shares for review. Also, gets a chance to review the assignment of fellow partici

par AHFeb 18th 2017

It was a very good course which provided a thorough platform for launching and up scaling the coaching conversation skills

Enseignant

Avatar

Kris Plachy

CEO and Founder & Instructor, Leadership Coach, LLC &
UC Davis Division of Continuing and Professional Education

À propos de Université de Californie à Davis

UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact....

À propos de la Spécialisation Compétences de mentorat pour responsables

In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools....
Compétences de mentorat pour responsables

Foire Aux Questions

  • Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.

  • Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.

  • While there are no official prerequisites for this course, this course does build upon ideas and materials presented in the three other courses within the Coaching Skills for Managers Specialization. It is highly recommended that you either complete the following courses or be familiar with the coaching topics covered in these courses before taking this course:

    Managing as a Coach

    Setting Expectations and Performance Issues

    Coaching Practices

D'autres questions ? Visitez le Centre d'Aide pour les Etudiants.