ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle.
À propos de ce cours
132 373 consultations récentes
Dates limites flexibles
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Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Approx. 18 heures pour terminer
Anglais
Sous-titres : Anglais
Compétences que vous acquerrez
- ITIL 4 Foundation topics
- ITIL Terminogy
Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Approx. 18 heures pour terminer
Anglais
Sous-titres : Anglais
Offert par
LearnQuest
LearnQuest is the preferred training partner to the world’s leading companies, organizations, and government agencies. Our team boasts 20+ years of experience designing, developing and delivering a full suite industry-leading technology education classes and training solutions across the globe. Our trainers, equipped with expert industry experience and an unparalleled commitment to quality, facilitate classes that are offered in various delivery formats so our clients can obtain the training they need when and where they need it.
Programme de cours : ce que vous apprendrez dans ce cours
2 heures pour terminer
Introduction to ITIL 4
In this module, we will define ITIL 4 components, identify exam requirements and describe benefits of ITIL 4.
2 heures pour terminer
1 vidéo (Total 6 min), 1 lecture, 2 quiz
2 heures pour terminer
Key Concepts of Service Management
In this module, we will introduce service manage terms, discuss the key concepts of creating value with services, and the key concepts of service relationships.
2 heures pour terminer
3 vidéos (Total 20 min), 1 lecture, 1 quiz
2 heures pour terminer
The Four Dimensions of Service Management
This module introduces the Four Dimensions of Service Management, including organizations and people, information and technology, partners and suppliers, and value streams and processes.
2 heures pour terminer
2 vidéos (Total 12 min), 1 lecture, 2 quiz
2 heures pour terminer
The ITIL 4 Service Value System
In this module, we will summarize and review the components within the Service Value System.
2 heures pour terminer
3 vidéos (Total 18 min), 1 lecture, 2 quiz
2 heures pour terminer
The Service Value Chain
This module discusses the six key activities of the Service Value Chain: Plan, Improve, Engage, Design &Transition, Obtain/Build, and Deliver & Support.
2 heures pour terminer
2 vidéos (Total 14 min), 1 lecture, 2 quiz
2 heures pour terminer
ITIL 4 Guiding Principles
This module summaries the seven guiding principles that represent an ethical approach used within organizations when adopting a service-management framework and adapting ITIL guidance to their needs.
2 heures pour terminer
3 vidéos (Total 20 min), 1 lecture, 2 quiz
2 heures pour terminer
ITIL 4 Practices
This module discusses the ITIL practices that are used to meet business and technical objectives. These practices include General Management Practices, Service Management Practices, and Technical Management practices.
2 heures pour terminer
10 vidéos (Total 54 min), 1 lecture, 1 quiz
1 heure pour terminer
Course Review
This module provides a summary of the course and tips for taking the ITIL 4 exam.
1 heure pour terminer
1 vidéo (Total 7 min), 3 lectures, 1 quiz
Avis
Meilleurs avis pour ITIL 4 EXAM PREPARATION
par KT19 févr. 2021
Excellent course training and has met my desired expectations!!!
par VD7 avr. 2021
It's very nice course the standard set of practices to support organizations through digital transformation.
par NS5 janv. 2022
Its a very good course especially if you are looking to clear your ITIL certification.
par KP7 oct. 2021
I have studied this dedicatedly and I have cleared my external ITIL 4 certification. Wonderful Course Material
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