By drawing on social science perspectives, this course enables you to learn what diversity is, and how to use it to maximize team performance, innovation and creativity. You also learn how to draw out the collective wisdom of diverse teams, handle conflict and establish common ground rules through real-world cases and peer-to-peer discussions. In addition, you discover how to overcome common biases faced in diverse teams. Systems of power, reward and rhetoric are discussed to help you create prosperous teams where differences flourish.
Ce cours fait partie de la Spécialisation Culture-Driven Team Building
Optimizing Diversity on Teams
proposé par
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
1Promoting Diversity in the Workplace
This module is all about the hidden barriers that can prevent you from promoting and leveraging the benefits of diversity on your team. We will learn specific strategies to get buy-in for diversity initiatives. We will learn about the biases that can harm these efforts, and discuss effective means of identifying and reducing these biases. Towards the end of the module, you will hear from two diversity experts. The first is Arjun Shankar, Co-Director of the Center for Curiosity at the University of Pennsylvania. In this role, he has studied cultural barriers to inclusion in organizations and offers insights based on his research. The second expert is Stanford Thompson, Executive Director of the music education non-profit, Play On, Philly! Stanford advises symphony orchestras nationally on how to improve their diversity, and will offer practical advice on making any team more inclusive. By the end of the module, you will be better positioned to develop diversity initiatives that go beyond compliance and make inclusion a core strength of your team.
8 vidéos (Total 54 min), 2 lectures, 2 quiz
8 vidéos
The Hidden Diversity Problem3 min
Promoting Diversity3 min
Managing Rewards Systems4 min
Managing Personal Bias4 min
Being A Good Ally4 min
Interview with Arjun Shankar10 min
Interview with Stanford Thompson21 min
2 lectures
How to Manage Cultural Differences in Global Teams (“4 minute read”)10 min
Fostering Innovation Through a Diverse Workforce10 min
1 exercice pour s'entraîner
Module 1 Quiz10 min
Semaine
2Team Diversity Basics
In the first module, you will learn the essentials of why diversity matters for teams, and why it can be difficult to build diverse teams. We will overview basic concepts of difference, bias, and conflict that will serve as a foundation for later modules.
14 vidéos (Total 59 min), 4 lectures, 2 quiz
14 vidéos
Diversity Matters and So Do Our Biases4 min
Intro of Torian Richardson3 min
Diversity and Inclusion Issues on International Teams3 min
Strategies for Adapting to a New Team Culture2 min
Cases of Strategic Focus on Diversity and Inclusion3 min
Addressing a Critical Situation of Bias2 min
Cultivating the Right Mindset to Manage Diversity and Inclusion Issues2 min
Interview with Andrés Castro Samayoa4 min
Interview with Ann Tiao13 min
Intro of Harvey Floyd II1 min
Strategies for Reducing Bias5 min
Questions that Help You Create a Diverse and Inclusive Team4 min
Frameworks for Managing Difficult Conversations4 min
4 lectures
Social Identity Theory10 min
Examples of Microaggressions10 min
Andrés Castro Samayoa Biography10 min
Harvey Floyd II Biography10 min
1 exercice pour s'entraîner
Module 2 Quiz10 min
Semaine
3Managing Conflict
In this module, we will move from promoting diversity to looking at the conflicts that can arise in diverse work environments. You will learn about why conflicts occur and how you can develop norms to address them. By the end of the module, you will be able to have better conversations related to diversity issues in the workplace.
8 vidéos (Total 55 min), 2 lectures, 2 quiz
8 vidéos
M3 Overview3 min
Why Conflicts Occur5 min
Conflict Types and Origins5 min
Addressing Representational Gaps5 min
Conflict Resolution Strategies6 min
Addressing Oppression-Based Conflict5 min
Interview with Marybeth Gasman22 min
M3 Recap1 min
2 lectures
5 Keys To Dealing with Workplace Conflict by Mike Myatt (3 pages)10 min
Representational Gaps, Information Processing and Conflict in Functionally Diverse Teams (14 pages)10 min
1 exercice pour s'entraîner
Module 3 Quiz16 min
Semaine
4Diversity Case Study
In this module, you will get a practical perspective on managing diversity in teams by looking at real life cases of companies creating a more inclusive workplace. Looking at the experience of Google, Nike and UnitedHealthcare, you will see how major businesses are applying specific strategies and techniques for overcoming barriers to inclusion.
9 vidéos (Total 50 min), 2 lectures, 2 quiz
9 vidéos
High Performance on Diverse Teams2 min
Creating Inclusion Through Participation4 min
Nike Introduction3 min
Nike Goals3 min
Nike Roles2 min
Nike Norms2 min
Interview with Jacqui Barton23 min
M4 Recap1 min
2 lectures
Nike's recent diversity challenge10 min
Global Leadership: Working Across Borders10 min
1 exercice pour s'entraîner
Module 4 Quiz14 min
Enseignants
Dr. Aviva Legatt
Affiliated FacultyOrganizational Dynamics
Derek Newberry, Ph.D.
LecturerOrganizational Dynamics
À propos de Université de Pennsylvanie
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
À propos de la Spécialisation Culture-Driven Team Building
Master the strategies and tools that enable you to form, join and lead teams more effectively.
In this five-course specialization, you learn how to:
· Recognize aspects of team culture
· Draw out the collective wisdom of diverse teams
· Handle conflict
· Establish common ground rules
· Maximize team performance
· Create a team culture of continuous learning
The program culminates in a capstone project in which you apply the skills you learned. You observe, diagnose and make recommendations to solve a team culture problem in a real-world case provided by N2Growth, a global consultancy focused on cultural transformation and leadership development.
Foire Aux Questions
Quand aurai-je accès aux vidéos de cours et aux devoirs ?
Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.
À quoi ai-je droit si je m'abonne à cette Spécialisation ?
Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
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