- CRM
- Sales Operations
- Salesforce Lightning
- Sales
- Salesforce
- Salesforce Sales Cloud
- Lead Management
- Opportunity Management
- Reports and Dashboards
- Customer Success
Nombre de Opérations de ventes Salesforce Certificat Professionnel
Launch Your Career in Salesforce. Learn the foundational skills in Salesforce needed to start a new career.
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Ce que vous allez apprendre
Build reports, charts and dashboards in Salesforce to communicate relevant information about sales performance to stakeholders and executives.
Use Salesforce Sales Cloud Lightning to manage accounts, opportunities, products, quotes, and contracts.
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Compétences que vous acquerrez
À propos de ce Certificat Professionnel
Projet d'apprentissage appliqué
Learners will work hands-on in Salesforce to solve real world business problems for a fictional social media company. Throughout the certificate, learners will build a portfolio highlighting use cases where they leverage tools in the Salesforce Sales Cloud and Service Cloud to make the work of a sales team more efficient and effective during the sales process. Adopting the role of a sales operations specialist, learners will demonstrate how to optimize the work of marketing associates, sales development representatives, account executives, and sales managers.
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.
Qu'est-ce qu'un Certificat Professionnel ?
Développez vos compétences pour être prêt(e) à travailler dans ce domaine
Que vous souhaitiez commencer une nouvelle carrière ou en changer, les Certificats Professionnels de Coursera vous aident à vous préparer pour un emploi. Apprenez à votre propre rythme, quand et où cela vous convient le mieux. Inscrivez-vous aujourd'hui et explorez un nouveau parcours professionnel avec un essai gratuit de 7 jours. Vous pouvez suspendre votre formation ou résilier votre abonnement à tout moment.
Projets pratiques
Exercez vos compétences avec des projets pratiques et renforcez les compétences qui montrent votre aptitude au travail à de potentiels employeurs. Vous devez réussir le(s) projet(s) pour obtenir votre Certificat.
Obtenez une qualification professionnelle
Lorsque vous aurez terminé tous les cours du programme, vous obtiendrez un Certificat à partager avec votre réseau professionnel et vous débloquerez l'accès à des ressources d'accompagnement professionnel pour vous aider à démarrer votre nouvelle carrière. De nombreux Certificats Professionnels ont des partenaires d'embauche qui reconnaissent les qualifications du Certificat Professionnel, et d'autres peuvent vous aider à vous préparer à un examen de certification. Le cas échéant, vous trouverez plus d'informations sur les pages des Certificats Professionnels.

Cette Certificat Professionnel compte 4 cours
Sales and CRM Overview
This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position.
Lead Management in Salesforce
The second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage leads in a real world business setting.
Opportunity Management in Salesforce
The third course in the Salesforce Sales Operations Professional Certificate, Opportunity Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage opportunities and close sales deals in a real world business setting.
Reports, Dashboards, and Customer Success in Salesforce
The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, how to use tools in Salesforce to improve customer service at a business, how to leverage data in Salesforce to improve the overall performance of a sales team, and the path to becoming a Salesforce administrator.
Offert par

Salesforce
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain—to create a 360-degree view of their customers.

Chemin d'accès
Pathstream partners with leading technology companies to build branded digital skills career programs delivered through college and university partnerships. Our programs are for anyone who wants to learn the digital skills needed to succeed in the modern economy.
Foire Aux Questions
Quelle est la politique de remboursement ?
Puis-je m'inscrire à un seul cours ?
Ce cours est-il vraiment accessible en ligne à 100 % ? Dois-je assister à certaines activités en personne ?
Quelle est la durée nécessaire pour terminer la Spécialisation ?
What background knowledge is necessary?
Do I need to take the courses in a specific order?
Puis-je obtenir des crédits universitaires si je réussis la Spécialisation ?
What will I be able to do upon completing the Specialization?
D'autres questions ? Visitez le Centre d'Aide pour les Étudiants.