People are the most valuable asset of any business, but they are also the most unpredictable, and the most difficult asset to manage. And although managing people well is critical to the health of any organization, most managers don't get the training they need to make good management decisions. Now, award-winning authors and renowned management Professors Mike Useem and Peter Cappelli of the Wharton School have designed this course to introduce you to the key elements of managing people. Based on their popular course at Wharton, this course will teach you how to motivate individual performance and design reward systems, how to design jobs and organize work for high performance, how to make good and timely management decisions, and how to design and change your organization’s architecture. By the end of this course, you'll have developed the skills you need to start motivating, organizing, and rewarding people in your organization so that you can thrive as a business and as a social organization.
Ce cours fait partie de la Spécialisation Bases de la gestion d'entreprise
Managing Social and Human Capital
proposé par
À propos de ce cours
4.5
946 notes
Compétences que vous acquerrez
Decision-MakingChange ManagementHuman Resources (HR)
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
1Motivation and Reward
In this module, you'll learn how motivation affects an individual's performance and how to use that motivation to drive performance. You'll explore how incentive systems are designed and how psychological concepts such as behavior modification, imitation, conformity, and compliance influence and shape these systems. You’ll also examine the current process of hiring employees using technology, tracking systems, and outsourcing. And you’ll learn how you can provide valuable feedback to your employees, and make performance appraisals productive. By the end of this module, you’ll be able to apply what you've learned to best motivate, hire, and evaluate your employees.
8 vidéos (Total 87 min), 1 lecture, 1 quiz
8 vidéos
Course Overview19 min
Introduction4 min
Motivation10 min
Motivation: The Agency Theory Examples6 min
Designing Incentive Systems17 min
Hiring10 min
Managing Performance13 min
1 lecture
PDFs of Module 1 Slides10 min
1 exercice pour s'entraîner
Managing Performance, Motivation and Hiring Quiz20 min
Semaine
2Tasks, Jobs, and Systems of Work
This module is designed to teach you the difference between a task and a job. You'll learn how jobs are historically designed, and you'll explore some of the drawbacks related to past work systems. You'll also learn how job design has been influenced by engineering and psychology. Finally, you'll look at real world examples from the GM and Toyota to compare their respective approaches. By the end of this module, you'll understand how jobs and systems of work have evolved to improve employee performance and productivity.
6 vidéos (Total 55 min), 1 lecture, 1 quiz
6 vidéos
Tasks vs. Jobs3 min
How to Design Jobs11 min
Drawbacks and Rethinking Job Design12 min
Engineers and Psychologists: A Battle for Designing Jobs7 min
Lessons from the Japanese and US Auto Industries14 min
Systems of Work6 min
1 lecture
PDFs of Module 2 Slides10 min
1 exercice pour s'entraîner
Tasks and Designing Jobs Quiz20 min
Semaine
3Making Good and Timely Management Decisions
In this module, you'll learn how to make good and timely management decisions. Through several real-world examples, you'll see how leaders create and build a decision making mindset. You'll also learn how leaders can make costly decisions that affect their team or their entire company negatively. By the end of this module, you will be able to apply key concepts to making good and timely management decisions and build a higher performing team.
5 vidéos (Total 53 min), 1 lecture, 1 quiz
5 vidéos
Making a Good and Timely Decision7 min
US Examples10 min
Fighting a Fire15 min
After Action Review and Summary6 min
1 lecture
PDFs of Module 3 Slides10 min
1 exercice pour s'entraîner
Decision Making Quiz20 min
Semaine
4Designing and Changing the Organization's Architecture
This module was created to describe the influence of an organization's architecture on management and its team's performance. You'll explore how inequity fosters disparity among employees and can inhibit a company's success. You'll also look at two real-world examples of leaders who tackled problems within their organizational structures to effect change. By the end of this module you will be able to identify key steps in which you can lead change within your organization.
6 vidéos (Total 61 min), 1 lecture, 1 quiz
6 vidéos
Performance: Pay and Promotion6 min
Organizational Design5 min
David Pottruck and Charles Schwab Example10 min
Managing People15 min
Manager's Template for Human and Social Capital4 min
1 lecture
PDFs of Module 4 Slides10 min
1 exercice pour s'entraîner
Organization Design, Architecture, and Managing Quiz20 min
4.5
163 avis21%
a commencé une nouvelle carrière après avoir terminé ces cours
25%
a bénéficié d'un avantage concret dans sa carrière grâce à ce cours
14%
a obtenu une augmentation de salaire ou une promotion
Meilleurs avis
par DM•Oct 20th 2018
Excellent Course. Understanding human behavior is one of the most difficult challenges in an organization. This course describes the challenges well and offers approaches to tackling those challenges.
par AA•May 26th 2018
The case studies in the course are exemplary. For an MBA student to understand the decision making process at the highest level and to gain right decision making approach this course is a must .
Enseignants
Michael Useem
Professor of Management and Director of the Center for Leadership and Change ManagementThe Wharton School
Peter Cappelli
Professor of Management, Director, Center for Human ResourcesThe Wharton School
À propos de Université de Pennsylvanie
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
À propos de la Spécialisation Bases de la gestion d'entreprise
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
Foire Aux Questions
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