Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
Offert par
Spécialisation Gestion des conflitsUniversité de Californie à IrvineÀ propos de ce cours
15 710 consultations récentes
Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Cours 1 sur 4 dans le
Approx. 5 heures pour terminer
Anglais
Sous-titres : Arabe, Français, Portugais (européen), Grec, Italien, Vietnamien, Allemand, Russe, Anglais, Espagnol, Roumain
Compétences que vous acquerrez
- Assertiveness
- Active Listening
- Communication
- Management
Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Cours 1 sur 4 dans le
Approx. 5 heures pour terminer
Anglais
Sous-titres : Arabe, Français, Portugais (européen), Grec, Italien, Vietnamien, Allemand, Russe, Anglais, Espagnol, Roumain
Offert par
Université de Californie à Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Programme de cours : ce que vous apprendrez dans ce cours
1 heure pour terminer
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 heure pour terminer
1 vidéo (Total 3 min), 3 lectures
1 heure pour terminer
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
1 heure pour terminer
11 vidéos (Total 39 min)
2 heures pour terminer
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
2 heures pour terminer
9 vidéos (Total 57 min)
2 heures pour terminer
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
2 heures pour terminer
10 vidéos (Total 40 min)
Avis
- 5 stars63,69 %
- 4 stars24,23 %
- 3 stars7,82 %
- 2 stars2,50 %
- 1 star1,73 %
Meilleurs avis pour TYPES OF CONFLICT
par RH25 juin 2016
Good, to the point. Quick and easy tools to identify the sources and types of conflict and the tools you can use to successfully resolve conflict.
par LH18 nov. 2020
Terrific overview of types of conflict. This should be a mandatory class in life as conflicts arise in every aspect, setting, and relationship.
par VS17 févr. 2017
I found this course very interesting. Helpful ideas and concepts to be applied in everyday life, in both the workplace or personal life!
par FS24 sept. 2016
This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.
À propos du Spécialisation Gestion des conflits
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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