Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments.
Upon completing this course, you will be able to:
1. Identify the different types of conflict
2. Illustrate the positive aspects of conflict
3. Provide examples of positive ways to deal with conflict
Ce cours fait partie de la Spécialisation Conflict Management
Types of Conflict
proposé par
À propos de ce cours
4.3
439 notes
Compétences que vous acquerrez
AssertivenessActive ListeningCommunicationManagement
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
1Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 vidéo (Total 3 min), 3 lectures
1 vidéo
Welcome Video2 min
3 lectures
Course Overview10 min
About Our Guest Speakers10 min
Pre-Course Survey10 min
Semaine
2Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
11 vidéos (Total 39 min)
11 vidéos
Different Types of Conflict Lesson 29 min
Case Study: Working Overtime1 min
Case Study: Dominating Team Member2 min
Case Study: Communicating with Coworker1 min
Interview with Brent Rasmussen4 min
Different Types of Conflict Lesson 1 Debrief1 min
Different Types of Conflict Lesson 2 Debrief6 min
Book Review: MGMT 32 min
Book Review: The Courageous Follower3 min
Resource: Change Style Indicator3 min
Semaine
3Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
9 vidéos (Total 57 min), 1 quiz
9 vidéos
Positive Aspects of Conflict Lesson 28 min
Case Study: Finders Keepers1 min
Case Study: Professional Dress2 min
Case Study: Benefits Issue3 min
Interview with Joseph Chatelle3 min
Interview with Chris O'Neal19 min
Positive Aspects of Conflict Lesson 1 Debrief3 min
Positive Aspects of Conflict Lesson 2 Debrief10 min
Semaine
4Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
10 vidéos (Total 40 min), 1 quiz
10 vidéos
Positive Ways of Dealing with Conflict Lesson 23 min
Case Study: Performance Evaluation1 min
Case Study: Silence is Acceptance3 min
Case Study: Dealing with Young Workers3 min
Interview with Karen Kaye5 min
Positive Ways of Dealing with Conflict Lesson 1 Debrief6 min
Positive Ways of Dealing with Conflict Lesson 2 Debrief5 min
Book Review: Crucial Confrontations4 min
Book Review: Leadership, Theory, Skill Development2 min
4.3
104 avis33%
a commencé une nouvelle carrière après avoir terminé ces cours
29%
a bénéficié d'un avantage concret dans sa carrière grâce à ce cours
20%
a obtenu une augmentation de salaire ou une promotion
Meilleurs avis
par FS•Sep 25th 2016
This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.
par LB•Nov 14th 2016
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
Enseignant
Najla DeBow
InstructorUniversity of California, Irvine Extension
À propos de University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
À propos de la Spécialisation Conflict Management
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Foire Aux Questions
Quand aurai-je accès aux vidéos de cours et aux devoirs ?
Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.
À quoi ai-je droit si je m'abonne à cette Spécialisation ?
Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
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