The Manager's Toolkit: A Practical Guide to Managing People at Work

University of London

À propos de ce cours

The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life. At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.

Cours en ligne à 100 %

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Approx. 9 hours to complete

Recommandé : 6 weeks of study, 1-3 hours/week

English

Sous-titres : English

Compétences que vous acquerrez

Performance ManagementManagementDecision-MakingHuman Resources

Cours en ligne à 100 %

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Approx. 9 hours to complete

Recommandé : 6 weeks of study, 1-3 hours/week

English

Sous-titres : English

Syllabus - What you will learn from this course

1

Section

1 hour to complete

Introduction

The first week gives you a chance to do some preparatory reading which will give you a good general overview of the subject area before the teaching starts in week 2. ...

2 videos (Total 15 min), 2 readings

2 videos

Welcome and Introduction part 17m

Introduction part 27m

2 readings

Introductory Readings40m

Optional Viewing20m

2

Section

2 hours to complete

Interviews

This week we will be focusing on the role of the interview, how to conduct a good interview as well as looking at options to the interview and discussing whether it is the best method of selecting new members of staff. ...

5 videos (Total 36 min), 1 reading, 6 quizzes

5 videos

Introduction and overview6m

The structured interview7m

The unstructured interview8m

Alternative to Interviews: tests and assessment centres5m

Other Varieties: Panels, Boards, telephone and virtual interviews7m

1 readings

3

Section

5 hours to complete

Leadership and Decision making

This week we are looking at the role of the leader in the organization and how we can improve our to improve our decision making....

6 videos (Total 48 min), 3 readings, 6 quizzes

6 videos

Leadership Session 16m

Leadership session 27m

Components of choice9m

Expected utility theory7m

How we actually make choices8m

How to improve decision making9m

3 readings

A review of Leadership Theory and Competency Frameworks30m

How can decision making be improved?20m

4

Section

6 hours to complete

Performance Management

This week we are looking at how a well designed performance management system can help both the employee and the organization....

5 videos (Total 37 min), 8 readings, 7 quizzes

5 videos

An introduction to Performance Management9m

The Performance Management cycle8m

Performance Appraisal7m

Ways to evaluate individual performance8m

Designing a Performance Management system4m

8 readings

Appraisal of performance and potential30m

Performance management and appraisal30m

PowerPoint Slides10m

SMART Goals- practice sheet10m

PowerPoint slides20m

PowerPoint Slides20m

PowerPoint Slides10m

6 practice exercises

Session Quiz4m

Performance Management40m

5

Section

2 hours to complete

Pay as a motivator

This week we are looking at how important pay is as a motivator and the implications of this. Could it be that it may actually achieve the opposite?...

6 videos (Total 27 min), 2 readings, 7 quizzes

6 videos

Introduction and Overview4m

Just how important is pay as a motivator5m

Paying for Performance4m

Pay to Attract and Pay to Retain4m

The Impact of Individual and Situational Characteristics on the Impact of Pay as a Motivator4m

Can Pay Demotivate Employees?4m

2 readings

Chapter on Pay30m

Powerpoint Slides for Lectures20m

7 practice exercises

Session Quiz4m

Assessment for Pay as a motivator40m

6

Section

3 hours to complete

Managing conflict at work

Is conflict always bad? This week we are looking at the causes of conflict and how to manage it for a positive outcome....

4 videos (Total 33 min), 3 readings, 5 quizzes

4 videos

The nature and causes of conflict in organisations11m

Introduction to managing conflicts at work5m

Organisational culture and knowledge6m

Team level and the Individual level9m

3 readings

Readings0m

PowerPoint slides20m

Instructor

Dr Chris Dewberry

Lecturer and Course Director - University of London International Programmes

About University of London

The University of London is a federal University which includes 18 world leading Colleges. Our distance learning programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, visit www.london.ac.uk...

About Birkbeck, University of London

Birkbeck is a world-class research and teaching institution, a vibrant centre of academic excellence and London's only specialist provider of evening higher education – which means students can balance studying with work, family and other commitments. Birkbeck was founded in 1823 and joined the University of London in 1920. Because Birkbeck lectures are in the evening, many students work, intern or volunteer during the day, making them better placed to get ahead in a competitive job market. ...

Frequently Asked Questions

When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I pay for this course?
If you pay for this course, you will have access to all of the features and content you need to earn a Course Certificate. If you complete the course successfully, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. Note that the Course Certificate does not represent official academic credit from the partner institution offering the course.
What is the refund policy?
Is financial aid available?
Yes! Coursera provides financial aid to learners who would like to complete a course but cannot afford the course fee. To apply for aid, select "Learn more and apply" in the Financial Aid section below the "Enroll" button. You'll be prompted to complete a simple application; no other paperwork is required.

More questions? Visit the Learner Help Center

The Manager's Toolkit: A Practical Guide to Managing People at Work