This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect.
This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study.
If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/.
This course is endorsed by CMI
Ce cours fait partie de la Spécialisation International Business Essentials
Management Skills for International Business
proposé par
À propos de ce cours
4.6
165 notes
Compétences que vous acquerrez
Management StylesChange ManagementCommunicationLeadership
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
1How to Measure a Manager's Level of Effectiveness
This week we will be looking to explore the following key areas;<BR>* the key aspects of management, both in theory and reality<BR>* the similarities and differences between leadership and management<BR>* how the stakeholder added value of a manager’s contribution can be measured<BR>* the essential requirement for a manager to embrace and successfully manage change<BR><BR>At the end of this week, learners will be;<BR>(1) able to understand and apply the key attributes of a manager<BR>(2) aware of the possible differences between a leader and a manager<BR>(3) able to measure levels of a manager’s performance and organisational added value<BR>(4) familiar with the key stages of effective change management
21 vidéos (Total 195 min), 9 lectures, 1 quiz
21 vidéos
Key Concept: An Introduction to Frameworks of Management Roles1 min
Key Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management13 min
Key Attributes for an Effective Manager16 min
Key Skills from the CMI | Paul Taylor11 min
Key Skills from CIMA | Interview with Andrew Harding9 min
Attributes of a Manager: Decision Making | Interview with Andrew Harding5 min
Interview with Jan Cameron | Key Management Skills10 min
Ashridge College | Management Styles3 min
Case Study: An Introduction to Management Skills min
Case Study: Management Skills | Example6 min
Interview with Mary Stiasny | Women in Leadership15 min
Interview with Claire Taylor | Leadership18 min
Case Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management13 min
Leadership vs Management12 min
Gary Yukl | Building Expert Power10 min
Introduction | How to Measure a Manager's Level of Effectiveness3 min
Case Study: An Introduction to the Effectiveness of Operational Managers1 min
Case Study: The Effectiveness of Operational Managers | Example 115 min
Case Study: The Effectiveness of Operational Managers | Example 217 min
Week 1 Summary3 min
9 lectures
CMI | Henri Fayol10 min
CMI | Henry Mintzberg10 min
CMI | What Attributes Do I Need?10 min
The Psychology of Leadership10 min
CMI | Understanding Management and Leadership Styles10 min
CMI | Adair's Action-Centred Leadership10 min
The Six Griefs of Good Leadership10 min
7 Habits of Remarkably Effective Leaders10 min
CMI | Stephen Covey10 min
1 exercice pour s'entraîner
End of Week Quiz26 min
Semaine
2How to Achieve Optimum Team Delivery
By the end of week two, learners will be able to understand and explain the main features and roles of a team, have an understanding of how to resource and develop a team, and how to achieve and measure optimum team delivery. At the end of the week, learners will be given a peer review assessment, where they will be asked to reflect on a scenario and share their answers to the set questions.
9 vidéos (Total 111 min), 9 lectures, 1 quiz
9 vidéos
Week 2 Introduction2 min
Key Concept | Effective Teamwork and Belbin's Team Roles9 min
Case Study | Workplace Applications of Belbin's Team Roles7 min
Case Study: Interview with Stephen Hobbs | Building an Effective Team14 min
Interview with Graham Chase | Teamworking27 min
Interview with Jan Cameron | Building an Effective Team12 min
Case Study: Interview with Valentina Lorenzon | Collaborative Relationships9 min
Case Study: Managing a Team to Optimum Performance22 min
Week 2 Summary3 min
9 lectures
CMI | Belbin's Team Roles10 min
CMI | Steps in Successful Team Building10 min
Three Obstacles to Shaping an Effective Team (And How to Overcome Them)10 min
CMI | Tuckman's Stages of Team Development10 min
CMI | Lencioni's Five Dysfunctions of a Team10 min
CMI | Developing Trust10 min
CMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management10 min
CMI | How To Use Feedback to Make Your Team Perform Like the All Blacks10 min
Ted Talk | How To Save The World (Or At Least Yourself) From Bad Meetings10 min
Semaine
3How a Manager Can Motivate Their Team
Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.
6 vidéos (Total 40 min), 12 lectures, 1 quiz
6 vidéos
Week 3 Introduction4 min
Key Concept: Motivational Theories | Introduction8 min
Herzberg's Motivation | Hygiene Theory7 min
McGregor's Theory X and Theory Y Models9 min
Adams' Equity Theory7 min
Week 3 Summary3 min
12 lectures
Herzberg and Hygiene Factors10 min
McGregor's Theory X, Theory Y10 min
Adams' Equity Theory10 min
Maslow's Hierarchy of Needs10 min
CMI | Vroom's Expectancy Theory10 min
Further Reading: Motivation10 min
CMI | Motivate Me, or I'm Changing Job10 min
CMI | The Hawthorne Experiments10 min
Ten Ways To Kill Your Team's Motivation By Accident10 min
CMI | Motivating Your Team10 min
CMI | Motivating the Demotivated10 min
CMI | What Highly Engaged Staff Need From Their Managers10 min
1 exercice pour s'entraîner
End of Week Quiz30 min
Semaine
4Managing Change
This week we will be looking to explore the following key area:<BR><BR>
*a range of techniques when communicating in the workplace<BR>
*selecting the most appropriate delivery channel<BR>
*the differences and similarities between verbal/non-verbal communication<BR>
*the need to understand and manage the grapevine<BR><BR>
At the end of this week the key learning objectives will be:<BR><BR>
(1)to have an awareness of several approaches to effective communication in the workplace<BR>
(2)to understand and apply the key criteria when selecting the best available delivery channel<BR>
(3)to have have an understanding of the importance and key aspects of verbal and non-verbal communication<BR>
(4)to have an awareness of the inevitable existence of the grapevine and how it’s impact can be managed<BR>
15 vidéos (Total 154 min), 7 lectures, 1 quiz
15 vidéos
Week 4 Introduction4 min
Interview with Graham Chase | Communication Skills14 min
Case Study: Communication Strategy17 min
Case Study: Interview with Stephen Hobbs | Workplace Communication16 min
Case Study: Interview with Michael Davis | The Role of I.T.12 min
Key concept | Verbal and Non-Verbal Communication min
Verbal and Non-Verbal Communication31 min
Key Concept: Frameworks for Managing Change | Introduction2 min
Key Concept | Kurt Lewin's 3 Step Change Management Model5 min
Key Concept: Kotter's 8-Step Change Model10 min
Key Concept | Kubler-Ross's 5-Stage Model4 min
Case Study: An Introduction to the Applications of the Frameworks for Managing Change5 min
Case Study: Applications of the Frameworks for Managing Change9 min
Case Study: Interview with Reetu Kansal | Key Skills in Managing Change12 min
Summary of Week 4 and the Course4 min
7 lectures
Kurt Lewin's Change Model10 min
Kotter's 8-Step Change Model10 min
Hard and Soft Factors of Change10 min
Changing Change Management10 min
Ted Talk | 5 Ways to Lead in an Era of Constant Change10 min
Ackerman and Anderson10 min
What Makes an Effective Change Agent?10 min
4.6
32 avis83%
a bénéficié d'un avantage concret dans sa carrière grâce à ce cours
33%
a obtenu une augmentation de salaire ou une promotion
Meilleurs avis
par AB•May 22nd 2017
The material is more complex and challenging than the first course in this series, but from the perspective of one who is starting to learn about management skills, it is definitely worth it.
par MN•Mar 15th 2018
Excellent course content. Materials are easy to understand and overall i had a great experience taking this course. Glad i passed it too!
Enseignant
David James
Founder and Director, DJ Learning LtdUniversity of London
À propos de University of London
The University of London is a federal University which includes 18 world leading Colleges. Our distance learning programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, visit www.london.ac.uk
À propos de la Spécialisation International Business Essentials
This specialisation from the University of London is designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in further study and in international business.
If completed successfully, you may be able to use your certificate from this specialisation as part of the application process for the University of London Global MBA.
This Specialisation is endorsed by CMI.
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