Launch your rewarding new career in tech. This program will prepare you with job-ready skills valued by employers in as little as 3 months. No degree or prior experience needed to get started.

4.9

étoiles

11 évaluations

Skills Network +1 enseignant de plus

Offert par

Nombre de Assistance technique IBM Certificat ProfessionnelIBM

Ce que vous allez apprendre

Develop key knowledge and up-to-date skills for a rewarding career in IT and Technical Support

Learn in-demand hardware and software skills that help users select, install and configure their devices, operating systems and applications

Build essential computer networking, cybersecurity, and cloud computing skills that IT Support and Helpdesk specialists need to be successful

Practice customer service and troubleshooting skills through hands-on labs, demos and interactive exercises to become job-ready

Compétences que vous acquerrez

Networking/Cybersecurity Essentials
IT Fundamentals
Hardware/Software Setup
Technical Support
Cloud Computing
IT Service Management (ITSM)
Troubleshooting
IT Career
Software Development Process
database management
Software Application Development
Computer Programming

À propos de ce Certificat Professionnel

41 361 consultations récentes

Get ready for a rewarding career in Information Technology (IT) - no experience or degree is required to get started. With over 400,000 US job openings and an average entry-level salary of $52,000¹ Computer Support Specialists are in high demand with opportunities for career advancement. This Professional Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6 months, and develop job-ready skills employers look for. Whether you are just starting out your career or changing jobs, this program enables you to develop a strong foundation in IT fundamentals, networking, cybersecurity and cloud computing, which are also required skills for many other technology jobs including Software Engineer, Data Analyst and Data Scientist. When you successfully complete the program you’ll receive dual credentials, a Professional Certificate to showcase your job readiness to potential employers, as well as an IBM Digital Badge that will help your profile stand out. You will also gain access to career and job placement resources upon completion, which will guide you with developing your resume, promoting your new skills, and help you in your job search. ¹US Burning Glass Labor Insight Report salary data (median with 0-5 years experience) and job opening data. Data for job roles relevant to featured programs (4/01/2021 - 3/31/22).

Projet d'apprentissage appliqué

The IBM Technical Support Professional Certificate provides more than 70 hours of instructional videos and engaging hands-on interactive exercises, labs, projects and practice tests. This program is designed to provide you with the in-demand skills to start and advance your technology career.

Skills you’ll gain through labs and projects include hardware & mobile device setup, software configuration, Windows/Linux usage, GUI & command line, troubleshooting procedures, IT helpdesk & ticketing systems, customer service & tech support best practices, network & wifi setup, cloud computing & cybersecurity fundamentals, and more.

In the final capstone course, you will apply your knowledge and skills to real-world case studies, and upon completion, will be able to confidently demonstrate your skills to prospective employers.

Course staff and teaching assistants are available throughout the program to support your success.

Certificat partageable

Obtenez un Certificat lorsque vous terminez

Cours en ligne à 100 %

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Planning flexible

Définissez et respectez des dates limites flexibles.

Niveau débutant

This program is designed for those wanting to start a new career or switch to a career in IT, and does not require any prior experience or degree.

Approximativement 8 mois pour terminer

Rythme recommandé de 2 heures/semaine

Anglais

Sous-titres : Anglais, Arabe, Français, Portugais (européen), Italien, Vietnamien, Allemand, Russe, Espagnol

Certificat partageable

Obtenez un Certificat lorsque vous terminez

Cours en ligne à 100 %

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Planning flexible

Définissez et respectez des dates limites flexibles.

Niveau débutant

This program is designed for those wanting to start a new career or switch to a career in IT, and does not require any prior experience or degree.

Approximativement 8 mois pour terminer

Rythme recommandé de 2 heures/semaine

Anglais

Sous-titres : Anglais, Arabe, Français, Portugais (européen), Italien, Vietnamien, Allemand, Russe, Espagnol

Qu'est-ce qu'un Certificat Professionnel ?

Développez vos compétences pour être prêt(e) à travailler dans ce domaine

Que vous souhaitiez commencer une nouvelle carrière ou en changer, les Certificats Professionnels de Coursera vous aident à vous préparer pour un emploi. Apprenez à votre propre rythme, quand et où cela vous convient le mieux. Inscrivez-vous aujourd'hui et explorez un nouveau parcours professionnel avec un essai gratuit de 7 jours. Vous pouvez suspendre votre formation ou résilier votre abonnement à tout moment.

Projets pratiques

Exercez vos compétences avec des projets pratiques et renforcez les compétences qui montrent votre aptitude au travail à de potentiels employeurs. Vous devez réussir le(s) projet(s) pour obtenir votre Certificat.

Obtenez une qualification professionnelle

Lorsque vous aurez terminé tous les cours du programme, vous obtiendrez un Certificat à partager avec votre réseau professionnel et vous débloquerez l'accès à des ressources d'accompagnement professionnel pour vous aider à démarrer votre nouvelle carrière. De nombreux Certificats Professionnels ont des partenaires d'embauche qui reconnaissent les qualifications du Certificat Professionnel, et d'autres peuvent vous aider à vous préparer à un examen de certification. Le cas échéant, vous trouverez plus d'informations sur les pages des Certificats Professionnels.

Cette Certificat Professionnel compte 7 cours

Cours1

Cours 1

Introduction to Hardware and Operating Systems

4.8

étoiles

25 évaluations

•

6 avis

If you're ready to enter the world of Information Technology (IT), you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills.

First, learn about the essential software brain of a computer—its operating system software when you explore Microsoft Windows. Next, discover internal key hardware computer components, including motherboard components, central processing unit (CPU) memory, hard drives, expansion slots, and more. Become skilled at identifying the various hardware connections, including categories of ports, add-on peripherals such as mice, and other hardware components. Learn the essentials of basic workstation setup, commonly used operating system settings, screen capture commands, and job-essential good troubleshooting practices. Now you're ready to combine your hardware and operating systems knowledge to set up and troubleshoot malfunctioning computer systems. This course is for anyone new to IT and computer hardware or who wants to start an IT support-related profession as a Help Desk Support Specialist, IT Support Specialist, Virtual Customer Service Agent, or Technical Support Representative. Showcase your analytical and evaluation skills via online labs to be job-ready with real-world skills.

Cours2

Cours 2

Introduction to Software, Programming, and Databases

4.9

étoiles

16 évaluations

•

3 avis

There are many types of software and understanding software can be overwhelming. This course aims to help you understand more about the types of software and how to manage software from an information technology (IT) perspective. This course will help you understand the basics of software, cloud computing, web browsers, development and concepts of software, programming languages, and database fundamentals.

After completing this course, you will have a better understanding of software processes, and you'll be more confident in your understanding of using and securing your applications. In this course, you'll learn about software that ranges from the operating system running on your mobile phone to the applications that run databases on your computer at work. You'll also begin to understand more about installing and managing web browsers, using extensions and plug-ins, and keeping web browsers secure and updated. Additionally, you'll see how cloud-based technologies can help businesses create and deploy applications more quickly. This course will also teach you about the development and delivery of software and applications. By the end of the course, you'll understand simple programming concepts and types, and you'll become more familiar with the fundamentals of database management.

Cours3

Cours 3

Introduction to Networking and Storage

4.9

étoiles

15 évaluations

•

1 avis

Gain skills that keep users connected. Learn how to diagnose and repair basic networking and security problems.

Designed for beginners, this course is designed for anyone new to networks and storage and develops the skills needed to diagnose and repair basic networking and storage problems. This course Is for you if you are kickstarting an IT Support role, network technician role, or building your base knowledge for system administration. Using videos and virtual, online hands-on labs, you'll learn about network types and standards, discover how to set up wired and wireless connections. Learn to identify common network storage and network sharing options including local, hosted, and cloud storage options.

Cours4

Cours 4

Introduction to Cybersecurity Essentials

Build key skills needed to recognize common security threats and risks. Discover the characteristics of cyber-attacks and learn how organizations employ best practices to guard against them.

Designed specifically for beginners and those who are interested in a Cyber Analyst I or an entry-level Cloud & Security Engineer role, this course dives into the world of cybersecurity to give you the critical skills employers need. This course also supports the needs of technical support roles, who can find themselves on the front lines of defense for cybersecurity issues and is part of the IBM Technical Support Professional Certificate. Learn about malware and explore methods for securing and managing confidential information. Then, discover how to configure browsers to help reduce security breaches.

Enseignants

Skills Network

3 986 étudiants

10 cours

Rav Ahuja

Global Program Director

IBM Skills Network

1 064 304 étudiants

31 cours

Offert par

IBM

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Foire Aux Questions

Quelle est la politique de remboursement ?
Si vous vous abonnez, vous bénéficiez d'une période d'essai gratuite de 7 jours, durant laquelle vous pouvez annuler votre abonnement sans pénalité. Ensuite, nous n'accordons plus de remboursements, mais vous pouvez annuler votre abonnement à tout instant. Consultez notre politique de remboursement complète.
Puis-je m'inscrire à un seul cours ?
Oui ! Pour commencer, cliquez sur la carte du cours qui vous intéresse et inscrivez-vous. Vous pouvez vous inscrire et terminer le cours pour obtenir un Certificat partageable, ou vous pouvez accéder au cours en auditeur libre afin d'en visualiser gratuitement le contenu. Si vous vous abonnez à un cours faisant partie d'un Certificat, vous êtes automatiquement abonné(e) au Certificat complet. Visitez votre tableau de bord d'étudiant(e) pour suivre vos progrès.
Ce cours est-il vraiment accessible en ligne à 100 % ? Dois-je assister à certaines activités en personne ?
Ce cours est entièrement en ligne : vous n'avez donc pas besoin de vous présenter physiquement dans une salle de classe. Vous pouvez accéder à vos vidéos de cours, lectures et devoirs en tout temps et en tout lieu, par l'intermédiaire du Web ou de votre appareil mobile.
Who is this program for?
This program, designed especially for beginners, is for non-technical workers, who want to make a career change to an entry-level technical support role.
What background knowledge is necessary?
No background IT knowledge is necessary and does not require a degree. These courses are designed for anyone who wants to gain the fundamental IT skills needed to for an entry level IT Technical Support role.
What jobs does this certificate prepare me for?
Jobs titles related to this certificate include IT Support Specialist, IT Helpdesk Associate, Desktop Support Engineer, Technical Customer Service Representative, Enterprise Help Desk Technician, User Support Analyst, Datacenter Support Engineer, Field Support Specialist, Technical Support Associate, PC Support Technician, Computer Support Specialist, and others.
What makes this program different?
We are invested in your success. In addition to current tech assessments, our diverse development team researches hiring trends, job requirements, instructional methods and more to bring you content that is relevant, timely and worth your investment.
Can I enroll in just one course?
Absolutely! If you want to brush up on just one topic, or need some additional fundamentals for a role you’re already in, these courses can work for you. Make sure you cancel your subscription after you have completed the course(s) you are interested in.
How much time does this program take?
You can complete this program within 3-6 months if you commit to just a few hours per week.
Do I have to take the courses in order?
We highly recommend taking at least the first two courses in the order shown, as each course afterwards builds on content from prior courses.
What kinds of companies hire for IT support?
Almost every company hires for IT technical support. Some companies may prefer to outsource their IT support needs to specialty companies so that they can manage expenses or quickly scale IT support to their needs.
What job hunting assistance is available?
Enroll and immediately gain access to the Coursera Career Center. When you complete your professional certificate, you’ll gain access to career resources that will guide you with resume building, job search and placement.
What kind of a background do I need? Do I need a tech background to start?
This program is built for beginners and no prior technical experience is needed.
What if I need help?
The course discussion forums are monitored by course staff and teaching assistants. If you run into a course issue, or just need something explained, we’re here to support your success.
How long do I have to finish?
Learn on your time. We recommend that you find about 3-6 hours a week,so that you can fast-track your way to your new career, but if you need to take longer, that’s okay too! Pay the monthly fee to not lose your course progress and study based on your schedule.

D'autres questions ? Visitez le Centre d'Aide pour les Étudiants.