In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy.
You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions.
By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.
Ce cours fait partie de la Spécialisation Effective Communication in the Globalised Workplace
Strengthening Your Widening Network
proposé par
Programme du cours : ce que vous apprendrez dans ce cours
Semaine
1About the Specialisation and the Course
In this Module, you will find out more about the four courses that are offered in this Specialisation.
2 vidéos (Total 10 min), 3 lectures
2 vidéos
Introduction to Strengthening your Widening Network5 min
3 lectures
Specialisation Overview10 min
Course Reading References10 min
(FAQ) Frequently Asked Questions10 min
Faces Places Phases
We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart.
5 vidéos (Total 35 min), 1 lecture, 2 quiz
5 vidéos
Making Small Talk10 min
Navigating the Workplace3 min
Polite Requests & Responses7 min
Knowing Who's Who8 min
1 lecture
Reference List10 min
2 exercices pour s'entraîner
Polite Requests14 min
Starting on the Right Note8 min
Semaine
2Effective Communication through the Email
We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.
6 vidéos (Total 33 min), 1 lecture, 3 quiz
6 vidéos
Overview of Module 22 min
Modes or Channels of Communication4 min
Knowing Who's Who8 min
Clear & Concise6 min
Concrete & Correct3 min
Coherent, Complete & Courteous8 min
1 lecture
Reference List10 min
2 exercices pour s'entraîner
Choosing the right modes10 min
Emailing – Different Strokes for Different Folks16 min
Semaine
3Meetings in a Globalised Workplace
We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships.
9 vidéos (Total 41 min), 1 lecture, 4 quiz
9 vidéos
Before the Meeting: High/Low Context4 min
Before the Meeting: Perceptions of Time4 min
At the Meeting4 min
Seeking Clarification6 min
Disagreeing3 min
Consideration5 min
More on Cultural Dimensions6 min
Conclusion2 min
1 lecture
Reference List10 min
3 exercices pour s'entraîner
Behaviours6 min
Meeting Skills4 min
Know your audience and up your game6 min
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À propos de National University of Singapore
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
À propos de la Spécialisation Effective Communication in the Globalised Workplace
In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace.
This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players.
Foire Aux Questions
Quand aurai-je accès aux vidéos de cours et aux devoirs ?
Une fois que vous êtes inscrit(e) pour un Certificat, vous pouvez accéder à toutes les vidéos de cours, et à tous les quiz et exercices de programmation (le cas échéant). Vous pouvez soumettre des devoirs à examiner par vos pairs et en examiner vous-même uniquement après le début de votre session. Si vous préférez explorer le cours sans l'acheter, vous ne serez peut-être pas en mesure d'accéder à certains devoirs.
À quoi ai-je droit si je m'abonne à cette Spécialisation ?
Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
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