À propos de ce cours : In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy. You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions. By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.
Créé par : Université nationale de Singapour
Enseigné par : Sarah Chong
Centre for English Language Communication
| Informations de base | Cours 2 de 5 dans Effective Communication in the Globalised Workplace Specialization |
| Niveau | Intermediate |
| Engagement | 3 weeks of study, 1-3 hours/week |
| Langue | English |
| Comment réussir | Réussissez tous les devoirs notés pour terminer le cours. |
| Notes des utilisateurs |
Programme de cours
SEMAINE 1
About the Specialisation and the Course
In this Module, you will find out more about the four courses that are offered in this Specialisation.
2 vidéos, 3 lectures
- Leitura: Specialisation Overview
- Vidéo: Introduction to Strengthening your Widening Network
- Leitura: Course Reading References
- Leitura: (FAQ) Frequently Asked Questions
Faces Places Phases
We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart.
5 vidéos, 1 lecture
- Prompt de discussão: Discussion Forum: Sharing your research on three cultures
- Vidéo: Making Small Talk
- Vidéo: Navigating the Workplace
- Vidéo: Polite Requests & Responses
- Vidéo: Knowing Who's Who
- Leitura: Reference List
Noté: Polite Requests
Noté: Starting on the Right Note
SEMAINE 2
Effective Communication through the Email
We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.
6 vidéos, 1 lecture
- Vidéo: Modes or Channels of Communication
- Vidéo: Knowing Who's Who
- Vidéo: Clear & Concise
- Vidéo: Concrete & Correct
- Vidéo: Coherent, Complete & Courteous
- Leitura: Reference List
Noté: Choosing the right modes
Noté: Emailing – Different Strokes for Different Folks
Noté: Improve your communication
SEMAINE 3
Meetings in a Globalised Workplace
We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships.
9 vidéos, 1 lecture
- Vidéo: Before the Meeting: High/Low Context
- Vidéo: Before the Meeting: Perceptions of Time
- Vidéo: At the Meeting
- Vidéo: Seeking Clarification
- Vidéo: Disagreeing
- Vidéo: Consideration
- Vidéo: More on Cultural Dimensions
- Leitura: Reference List
- Vidéo: Conclusion
Noté: Behaviours
Noté: Meeting Skills
Noté: Know your audience and up your game
Noté: Responding Appropriately
FAQ
Comment cela fonctionne
Trabalho
Cada curso é como um livro didático interativo, com vídeos pré-gravados, testes e projetos.
Ajuda dos seus colegas
Conecte-se com milhares de outros aprendizes, debata ideias, discuta sobre os materiais do curso e obtenha ajuda para dominar conceitos.
Certificados
Obtenha reconhecimento oficial pelo seu trabalho e compartilhe seu sucesso com amigos, colegas e empregadores.
Créateurs
Université nationale de Singapour
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
Tarification
| Acheter le cours | |
|---|---|
| Accéder au contenu du cours | Disponible |
| Accéder au contenu noté | Disponible |
| Recevoir une Note Finale | Disponible |
| Obtenir un Certificat de Cours partageable | Disponible |
Notation et examens
worth the shot
good
i have not seen best web UI than coursera Ui,its awesome.
Coursera propose un accès universel à la meilleure formation au monde,
en partenariat avec des universités et des organisations du plus haut niveau, pour proposer des cours en ligne.
© 2018 Coursera Inc. Tous droits réservés.
Thank you very much I'm glad to finish this module, my Best regards for all of you.