Ce cours fait partie de la Spécialisation People and Soft Skills for Professional and Personal Success

Skills Network

Offert par

Spécialisation People and Soft Skills for Professional and Personal SuccessRéseau de compétences IBM

À propos de ce cours

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In order to find a solution, one needs to be able to analyze a problem. This short course is designed to teach you how to solve and analyze problems effectively with critical and creative thinking. 
Through the use of creative and critical thinking you will learn how to look at a problem and find the best solution by analyzing the different ways you can solve a problem. By taking this quick course you will gain the skills you need to find the root cause of a problem through the use of a five-step method. You will learn the process you must go through in order to find the problem, which leads to finding a solution.  

You will gain the necessary skills needed for critical and creative thinking which will be the foundation for successfully solving problems. This course provides fundamental skills that you will need to use in your day to day work.  

The course is suitable for anyone – students, career starters, experienced professionals and managers - wanting to develop problem solving skills regardless of your background. By taking this course you will be gaining some of the essential skills you need in order to be successful in your professional life.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.

Certificat partageable

Obtenez un Certificat lorsque vous terminez

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Cours 4 sur 6 dans le

Spécialisation People and Soft Skills for Professional and Personal Success

Niveau débutant

No Previous Experience Required! This course can be taken by anyone regardless of professional experience.

Approx. 3 heures pour terminer

Anglais

Sous-titres : Anglais

Ce que vous allez apprendre

Utilize critical and creative thinking to solve issues.
Describe the 5-step process of effectively solving problems.
Analyze a problem and identify the root cause.
Explore possible solutions and employ the problem solving process.

Compétences que vous acquerrez

Professional Development
Soft skills
Problem Solving
Creative Thinking
Critical Thinking

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.

Certificat partageable

Obtenez un Certificat lorsque vous terminez

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Cours 4 sur 6 dans le

Spécialisation People and Soft Skills for Professional and Personal Success

Niveau débutant

No Previous Experience Required! This course can be taken by anyone regardless of professional experience.

Approx. 3 heures pour terminer

Anglais

Sous-titres : Anglais

Enseignant

Skills Network

18 570 étudiants

15 cours

Offert par

Réseau de compétences IBM

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Programme de cours : ce que vous apprendrez dans ce cours

Semaine

Semaine 1

3 heures pour terminer

Solving Problems with Creative and Critical Thinking

This module will help you to develop skills and behaviors required to solve problems and implement solutions more efficiently in an agile manner by using a systematic five-step process that involves both creative and critical thinking.

3 heures pour terminer

31 vidéos (Total 30 min), 11 lectures, 12 quiz

31 vidéos

Why do you need to focus on solving problems?1 min

The problem-solving process1 min

How can you solve problems in an agile way?31s

Let’s begin with the first topic54s

The problem-solving process-Identify30s

Write a problem statement33s

How do you find out if a problem is worth solving?52s

Recap52s

Let’s move to the second topic1 min

The problem-solving process: Analyze1 min

How do you use “The 5 Whys”?1 min

The root cause!40s

Many tools can help with root cause analysis25s

Let’s move to the third topic29s

The problem-solving process: Explore48s

Brainstorming rules1 min

Brainstorm to solve Georgia’s problem29s

Recap53s

Let’s move to the fourth topic 54s

The problem-solving process: Select2 min

Let’s find five solutions for one problem1 min

Use these factors to identify who should choose a solution56s

Use the Ease and effectiveness matrix to select the best solution29s

Recap 1 min

Let’s move to the fifth topic28s

What will success look like?18s

How will you measure a solution’s effectiveness?26s

If you can’t measure it, you can’t manage it51s

Build an implementation plan40s

Recap40s

Review the five-step problem-solving process2 min

11 lectures

Critical and creative thinking are required to solve problems5 min

What will you learn from the course?2 min

Let’s help Georgia!5 min

Is Georgia’s problem worth solving?4 min

Recap2 min

Brainstorm to get plenty of ideas5 min

Let’s find five solutions for one problem2 min

Who should chose a solution in Georgia's problem?2 min

How will you work out the best possible solution?4 min

Plan to implement the solution for Georgia3 min

Congratulations and Next Steps. 2 min

12 exercices pour s'entraîner

Practice Quiz: What do you think?5 min

Practice Quiz: What do you think?3 min

Practice Quiz: The “5 Whys” for Georgia20 min

Practice Quiz: Which type of solution will work for Georgia?3 min

Practice Quiz: Who should choose the solution in each case?10 min

Practice Quiz: Who should choose a solution to Georgia’s problem?10 min

Practice Quiz: Using the Ease and Effectiveness Matrix10 min

Practice Quiz: Let’s use the Ease and effectiveness matrix for Georgia’s problem10 min

Practice Quiz: What do you think success will look like?5 min

Practice Quiz: What do you think?10 min

Practice Quiz: Solving Problems with Critical and Creative Thinking 10 min

Graded Quiz: Solving Problems with Critical and Creative Thinking 20 min

À propos du Spécialisation People and Soft Skills for Professional and Personal Success

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

Foire Aux Questions

Quand aurai-je accès aux vidéos de cours et aux devoirs ?
L’accès à des vidéos de cours et des devoirs dépend de votre type d’inscription. Si vous suivez un cours en mode auditeur libre, vous pourrez voir la plupart des contenus de cours gratuitement. Pour accéder aux devoirs notés et obtenir un certificat, vous devrez acheter une expérience de certificat, pendant ou après avoir assister au cours en tant qu’auditeur libre. Si vous ne visualisez pas l’option auditeur libre :
Il est possible que le cours ne propose pas d’option auditeur libre. Vous pouvez en revanche accéder à un essai gratuit ou faire une demande d'aide financière.
Le cours propose peut-être « Cours complet, aucun certificat » à la place. Cette option vous permet de voir tous les contenus de cours, de soumettre les évaluations requises et d'obtenir une note finale. Cependant, vous ne pourrez pas acheter une expérience de certificat.
À quoi ai-je droit si je m'abonne à cette Spécialisation ?
Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
Une aide financière est-elle possible ?
Oui. Dans certains programmes d’apprentissage, vous pouvez demander une aide financière ou une bourse d’études si vous ne pouvez pas payer les frais d’inscription. Si une aide financière ou une bourse d’études est disponible pour le programme d’apprentissage choisi, vous trouverez un lien pour faire une demande sur la page de description.

D'autres questions ? Visitez le Centre d'Aide pour les Étudiants.

Solving Problems with Creative and Critical Thinking