Ce cours fait partie de la Spécialisation People and Soft Skills for Professional and Personal Success

Skills Network

Offert par

Spécialisation People and Soft Skills for Professional and Personal SuccessRéseau de compétences IBM

À propos de ce cours

6 755 consultations récentes

In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence.  
This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work. 

At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success.  

This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.

Certificat partageable

Obtenez un Certificat lorsque vous terminez

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Cours 5 sur 6 dans le

Spécialisation People and Soft Skills for Professional and Personal Success

Niveau débutant

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Approx. 3 heures pour terminer

Anglais

Sous-titres : Anglais

Ce que vous allez apprendre

Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace

Compétences que vous acquerrez

Listening Skills
People Management
Soft skills
Communication
Organizational Conflict

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.

Certificat partageable

Obtenez un Certificat lorsque vous terminez

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Cours 5 sur 6 dans le

Spécialisation People and Soft Skills for Professional and Personal Success

Niveau débutant

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Approx. 3 heures pour terminer

Anglais

Sous-titres : Anglais

Enseignant

Skills Network

18 754 étudiants

15 cours

Offert par

Réseau de compétences IBM

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Programme de cours : ce que vous apprendrez dans ce cours

Semaine

Semaine 1

3 heures pour terminer

Interpersonal Skills

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.

3 heures pour terminer

24 vidéos (Total 25 min), 27 lectures, 8 quiz

24 vidéos

Interpersonal skills: An overview2 min

Let’s begin with the first topic2 min

How might these communication styles come into play?50s

Recap26s

Let’s move to the second topic1 min

How can you ensure your messages don’t get lost in translation?49s

The art of listening1 min

What types of questions can you ask?1 min

Communication channels35s

Remember20s

Recap39s

Let’s move to the third topic1 min

What does assertiveness mean?2 min

Recap27s

Let’s move to the fourth topic1 min

Perspective-taking48s

Recap24s

Let’s move to the fifth topic48s

Workplace conflicts are opportunities to develop interpersonal skills32s

Importance of feedback1 min

Recap55s

Let’s move to the sixth topic47s

Which is the best way to deal with disputes?1 min

Recap1 min

27 lectures

What will you learn from this course?2 min

What does it mean to have one of these communication styles?4 min

Three elements of effective communication4 min

What can you substitute for body language when working virtually?2 min

Techniques you can use to listen actively3 min

How can you use the six probing questions?3 min

Disadvantages of different communication channels3 min

Avoid these communication barriers3 min

Zion’s dilemma3 min

How can you be assertive?3 min

Assertive behavior is helpful in challenging situations2 min

Pooja’s convincing power4 min

How can you use emotions and facts to influence others?2 min

How can you develop your personal influence?1 min

What is the significance of eminence?2 min

How can you build your eminence?3 min

Conflict is a story2 min

Conflicts often arise from these sources2 min

Practice these steps when you find yourself in a conflict3 min

Use this approach to give feedback4 min

Responding to feedback2 min

How do you receive feedback effectively?5 min

Asking for feedback is an effective way to work on your blind spots4 min

What are your conflict response styles?4 min

Here are the steps you can take to resolve complex challenging situations3 min

Let’s tie it all together2 min

Congratulations and Next Steps2 min

8 exercices pour s'entraîner

Practice Quiz: Explain the new travel reimbursement policy20 min

Practice Quiz: Identify appropriate communication channels for these messages15 min

Practice Quiz: Zion’s dilemma3 min

Practice Quiz: What does it sound like?20 min

Practice Quiz: How would you approach conflict situation?3 min

Practice Quiz: Which conflict response style would you use?15 min

Practice Quiz: Interpersonal Skills 5 min

Graded Quiz: Interpersonal Skills 25 min

À propos du Spécialisation People and Soft Skills for Professional and Personal Success

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

Foire Aux Questions

Quand aurai-je accès aux vidéos de cours et aux devoirs ?
L’accès à des vidéos de cours et des devoirs dépend de votre type d’inscription. Si vous suivez un cours en mode auditeur libre, vous pourrez voir la plupart des contenus de cours gratuitement. Pour accéder aux devoirs notés et obtenir un certificat, vous devrez acheter une expérience de certificat, pendant ou après avoir assister au cours en tant qu’auditeur libre. Si vous ne visualisez pas l’option auditeur libre :
Il est possible que le cours ne propose pas d’option auditeur libre. Vous pouvez en revanche accéder à un essai gratuit ou faire une demande d'aide financière.
Le cours propose peut-être « Cours complet, aucun certificat » à la place. Cette option vous permet de voir tous les contenus de cours, de soumettre les évaluations requises et d'obtenir une note finale. Cependant, vous ne pourrez pas acheter une expérience de certificat.
À quoi ai-je droit si je m'abonne à cette Spécialisation ?
Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
Une aide financière est-elle possible ?
Oui. Dans certains programmes d’apprentissage, vous pouvez demander une aide financière ou une bourse d’études si vous ne pouvez pas payer les frais d’inscription. Si une aide financière ou une bourse d’études est disponible pour le programme d’apprentissage choisi, vous trouverez un lien pour faire une demande sur la page de description.

D'autres questions ? Visitez le Centre d'Aide pour les Étudiants.

Developing Interpersonal Skills