Ce cours fait partie de la Spécialisation People and Soft Skills for Professional and Personal Success

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Skills Network

Offert par

Spécialisation People and Soft Skills for Professional and Personal SuccessRéseau de compétences IBM

À propos de ce cours

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When you hand in work in a professional workspace, employers expect it to be good quality work and done in a timely manner. By taking this short course you will learn about consistency and how to deliver quality work and experiences to clients. 
In order to deliver good quality work you need to know how to do efficiently do research and how to deliver it. This short course will teach you exactly that, and even more skills that are essential to being able to deliver quality work. The course is designed to teach you how to do this using a five-step process.  

The skills that this course teaches are fundamental skills that you will need in order to be successful in your professional life. The content you learn in this course will be applicable to your everyday work-life and will be a stepping stone in your path to success.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.

Certificat partageable

Obtenez un Certificat lorsque vous terminez

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Cours 3 sur 6 dans le

Spécialisation People and Soft Skills for Professional and Personal Success

Niveau débutant

This course can be taken by anyone! Whether you want a skill refresher or want to take this as a career starter this course is suitable for you.

Approx. 2 heures pour terminer

Anglais

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Ce que vous allez apprendre

Deliver high quality work that solves a problem and reduces effort for the person or group requesting it
Apply the quality work process to all requests through clear communication and focus on clients
Take ownership of your assignments and apply the five-step method that will help you deliver quality work
Work with agility while applying the quality work process to become a trusted advisor to your clients amd colleagues

Compétences que vous acquerrez

Agility
Quality
Soft skills
Communication
Time management

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.

Certificat partageable

Obtenez un Certificat lorsque vous terminez

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Cours 3 sur 6 dans le

Spécialisation People and Soft Skills for Professional and Personal Success

Niveau débutant

This course can be taken by anyone! Whether you want a skill refresher or want to take this as a career starter this course is suitable for you.

Approx. 2 heures pour terminer

Anglais

Votre entreprise pourrait-elle bénéficier de la formation des employés à des compétences recherchées ?

Essayez Coursera pour les affaires

Enseignant

Skills Network

58 508 étudiants

18 cours

Offert par

Réseau de compétences IBM

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

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Programme de cours : ce que vous apprendrez dans ce cours

Semaine

Semaine 1

2 heures pour terminer

Delivering Quality Work with Agility

2 heures pour terminer

23 vidéos (Total 18 min), 23 lectures, 4 quiz

23 vidéos

Why is it important to be agile to deliver quality work?57s

You can deliver quality work with agility48s

Let’s begin with the first topic1 min

Think about it!28s

Recap29s

Let’s move to the second topic57s

What happens when you don’t ask questions?51s

Build a preliminary action plan27s

Recap55s

Let’s move to the third topic1 min

Make sure that you collect as much information as you can30s

Recap27s

Let’s move to the fourth topic2 min

How much is too much?41s

Recap36s

Let’s move to the fifth topic50s

Tips to effectively execute your plan of action1 min

Recap17s

Let’s move to the sixth topic58s

How do you know that your delivery is successful?19s

Recap22s

Let’s move to the seventh topic42s

Recap14s

23 lectures

How can you apply the agility principles at work?2 min

What will you take away from this course?1 min

Elements of your work landscape3 min

Try this five-step process to deliver quality work2 min

Various factors can impede your ability to understand an assignment1 min

What stops you from asking questions?2 min

What are you going to do to overcome these challenges?1 min

Here are a few questions that you can ask2 min

Developing a preliminary action plan2 min

Susie gets a research request from her manager4 min

What are some barriers to doing effective research?2 min

Analyze the collected information to derive meaning2 min

Sandeep receives a request4 min

How can you come up with different solutions?

What challenges do you face when generating solutions?1 min

Use these evaluation techniques2 min

How do you know you've done enough evaluation?2 min

Let's hear the story of Roger and his team4 min

The final test for your plan1 min

Use this checklist to ensure successful delivery2 min

Delivering quality work helps not only your requestor but also you1 min

Your mindset affects your approach1 min

Congratulations and next steps.2 min

4 exercices pour s'entraîner

Practice Quiz: Developing a preliminary action plan 3 min

Practice Quiz: How should Roopam approach the request?3 min

Practice Quiz: Delivering Quality Work with Agility 5 min

Graded Quiz: Delivering Quality Work with Agility 20 min

À propos du Spécialisation People and Soft Skills for Professional and Personal Success

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

Foire Aux Questions

Quand aurai-je accès aux vidéos de cours et aux devoirs ?
L’accès à des vidéos de cours et des devoirs dépend de votre type d’inscription. Si vous suivez un cours en mode auditeur libre, vous pourrez voir la plupart des contenus de cours gratuitement. Pour accéder aux devoirs notés et obtenir un certificat, vous devrez acheter une expérience de certificat, pendant ou après avoir assister au cours en tant qu’auditeur libre. Si vous ne visualisez pas l’option auditeur libre :
Il est possible que le cours ne propose pas d’option auditeur libre. Vous pouvez en revanche accéder à un essai gratuit ou faire une demande d'aide financière.
Le cours propose peut-être « Cours complet, aucun certificat » à la place. Cette option vous permet de voir tous les contenus de cours, de soumettre les évaluations requises et d'obtenir une note finale. Cependant, vous ne pourrez pas acheter une expérience de certificat.
À quoi ai-je droit si je m'abonne à cette Spécialisation ?
Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.
Une aide financière est-elle possible ?
Oui. Dans certains programmes d’apprentissage, vous pouvez demander une aide financière ou une bourse d’études si vous ne pouvez pas payer les frais d’inscription. Si une aide financière ou une bourse d’études est disponible pour le programme d’apprentissage choisi, vous trouverez un lien pour faire une demande sur la page de description.

D'autres questions ? Visitez le Centre d'Aide pour les Étudiants.

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Delivering Quality Work with Agility

À propos de ce cours

Ce que vous allez apprendre

Compétences que vous acquerrez