I thought the course lectures were full of great content, concisely delivered and interesting to follow. I could not give the course 5 stars because none of the questions in discussion forums were answered by teaching or support staff nor were any assignments reviewed. There were also a few links in the resource section that needed to be updated due to broken links. As an introduction to the subject of quality improvement I would recommend the course to others but unfortunately you will not get an idea of how well you have absorbed the material due to lack of feedback / course support.

This was an insightful course. The depth of knowledge, the flow of information and are well presented and the new resources acquired with the diverse books mentioned especially in Leadership (Learning Organization, Strengths-based leadership). The measures and measurements were new to me as well as the different models of culture change which I see as applicable to the industries that I have worked in. Thank you for this bite, I am excited to learn more on leadership, quality and safety.

Really feel proud be a part of such an enlightening course, didn't expect to gain so much initially but it's commendable to see how instructors framed the much less discussed topic in simplest way possible. It holds importance especially for someone like me coming from a region where we lack this culture of quality and safety, and a setting where accountability is questioned. Thanks a lot !!

This course attended to my needs to have a comprehensive overview of the process of developing a quality health care environment where I work. It accomplished that task and spurred further studies, purchasing books and pursuing other courses that will provide more detail an knowledge necessary to apply the concepts and ideas successfully.

Thank you! GWU and Coursera!

It was wonderful learning experience. It started from science of safety to leadership in the healthcare. Concepts of Just Culture, Culture of Safety and Quality, Leadership in Healthcare, Change Models, PDSA Model and other tool and processes for Quality Improvements are excellently explained by the instructors. Glad that i chose this course.

The course is very informative and useful. Nowadays, changes are inevitable. How to manage a change successfully is thoroughly learned. The role of leadership lies in all level of staff. It is worth learning course absolutely.

O conteúdo do curso é interessante, mas introdutório. Os professores falam bem, mas as aulas não são tão didáticas em explicar os conceitos. Contudo, é uma boa pedida para se iniciar nesse mundo da qualidade!

This course gave me confidence and knowledge to apply the same in the healthcare system to improve the quality and safety of the patient as well as to the growth of an organization to achieve its goals.

So much to digest, thanks for the hardwork in summarising a good content that would requires much of additional readings and understanding too. But the main essence are all addressed.

Thank you for this program. Both instructors were very engaging and offered a wealth of information. I gave it 4 stars only because some links in the required reading had expired.

Extremely educational and beneficial. However, it would be great if some of our questions are actually attended to, gives ones a higher sense of learning. Great work all the same

Firstly, I would like to thank you for the course. My suggestion is to ask lecturers not to read from the slide because it distracts students and makes them less involved.

I have learnt a lot about how to improve and ensure better quality as a provider through this course. The demonstration and resources were top notch.

Me gusto mucho el curso. Es facil de entender y lo bueno es que ponen ejemplos. El último módulo me encantó. Lo recomiendo.

very insightful but the quizzes were hard to be reflected on since there is no feedback was given except week 1 quiz.

Although I am at the beginning of the road, I learned more or less about the health system quality. Thank you.

I would recommend this course also as a suggestion they should include current publications and videos.

Very effective course for those who have high interest in Healthcare Quality and Safety improvement.

It is very good for any one to pave the way for quality, and know the structure of quality.

A good course to have in depth knowledge of quality and safety required in healthcare.

very useful and informative course for the learnaer in Healthcare quality and safety

Excellent course very informative and well organized

creates eager to learn more and more in health care