Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
Ce cours fait partie de la Spécialisation Leadership and Negotiation Skills
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Spécialisation Leadership and Negotiation SkillsInstitut de technologie de MonterreyÀ propos de ce cours
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Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Cours 1 sur 3 dans le
Niveau intermédiaire
Bachelors degree
Approx. 25 heures pour terminer
Anglais
Sous-titres : Anglais
Ce que vous allez apprendre
Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.
Apply communication skills to performance feedback and achieve organizational objectives.
Identify the concept of communication to clarify its importance.
Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Cours 1 sur 3 dans le
Niveau intermédiaire
Bachelors degree
Approx. 25 heures pour terminer
Anglais
Sous-titres : Anglais
Offert par
Institut de technologie de Monterrey
Tecnológico de Monterrey es una de las instituciones educativas privadas sin fines de lucro más grande en Latinoamérica, con más de 98,000 estudiantes en preparatoria, licenciatura, y posgrado.
Programme du cours : ce que vous apprendrez dans ce cours
7 heures pour terminer
Topic 1. Human communication levels
In the first topic of this course, you will study the concept of human communication, its importance in people’s lives, and its application to the environments we move in: family, professional, and social. At the same time, you will learn about communication levels, which allow both the sender and the receiver to identify the level we are communicating in order to establish a connection between both parties.
7 heures pour terminer
2 vidéos (Total 16 min), 15 lectures, 5 quiz
5 heures pour terminer
Topic 2. Assertive communication
This week will cover information on assertive communication, the ability to communicate with messages that are delivered clearly, firmly, directly, and respectfully. The goal is for you to learn about assertiveness, the first communication skill that is the foundation of dialogue, so you can put it into practice. You will also learn a technique that is easy to use, that you can use immediately to deliver assertive messages.
5 heures pour terminer
2 vidéos (Total 13 min), 9 lectures, 3 quiz
6 heures pour terminer
Topic 3. Empathetic listening
This week you will learn essential aspects of the second interpersonal communication skill: empathetic listening.
6 heures pour terminer
2 vidéos (Total 10 min), 9 lectures, 5 quiz
7 heures pour terminer
Topic 4. Performance feedback
During this last week of the course, you’ll learn more about the third interpersonal communication skill: performance feedback. This is a skill that, overall, allows us to respond to messages from other people; and specifically, can be used as a tool to improve performance in sessions to establish goals and evaluate performance. In this way, effective leaders increase their ability to direct, guide, teach, and motivate collaborators by correctly using feedback.
7 heures pour terminer
2 vidéos (Total 11 min), 10 lectures, 5 quiz
À propos du Spécialisation Leadership and Negotiation Skills
This Specialized Program is aimed at leaders who are interested in consolidating their negotiation and communication skills, applying communication techniques that improve relationships and favor cooperation between the parties involved.
Foire Aux Questions
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