Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

Google Career Certificates

Top Instructor

1,810,609 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.8

(185,869 reviews)

Beginner level
No prior experience required
Flexible schedule
5 weeks at 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(185,869 reviews)

Beginner level
No prior experience required
Flexible schedule
5 weeks at 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

May 2025

See how employees at top companies are mastering in-demand skills

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Professional Certificate - 6 course series

What you'll learn

Skills you'll gain

Category: Security Management
Category: Malware Protection
Category: Cyber Attacks
Category: Network Security
Category: Data Security
Category: Wireless Networks
Category: Cryptography
Category: Cybersecurity
Category: Security Strategy
Category: Authentications
Category: Information Systems Security
Category: Technical Support
Category: Security Awareness
Category: Threat Modeling
Category: Encryption
Category: Firewall
Category: Authorization (Computing)
Category: Information Assurance
Category: Computer Security Awareness Training

What you'll learn

Skills you'll gain

Category: Interviewing Skills
Category: Generative AI
Category: Branding
Category: Professional Development

What you'll learn

Skills you'll gain

Category: Command-Line Interface
Category: Technical Support and Services
Category: Virtualization
Category: File Systems
Category: Operating Systems
Category: Remote Access Systems
Category: OS Process Management
Category: File Management
Category: Software Installation
Category: Systems Administration
Category: Linux Commands
Category: Identity and Access Management
Category: User Accounts
Category: Linux Administration
Category: Authorization (Computing)
Category: Microsoft Windows
Category: Linux
Category: Desktop Support
Category: Package and Software Management
Category: System Monitoring

What you'll learn

Skills you'll gain

Category: Information Technology
Category: Operating Systems
Category: Technical Communication
Category: Computer Networking
Category: Software Installation
Category: Customer Support
Category: Technical Support
Category: End User Training and Support
Category: Computer Architecture
Category: Microsoft Windows
Category: Computer Hardware
Category: Linux
Category: Desktop Support
Category: Technical Documentation
Category: Hardware Troubleshooting
Category: Software Documentation
Category: Help Desk Support

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Network Security
Category: Network Routing
Category: Network Model
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Wireless Networks
Category: Network Troubleshooting
Category: Data Integrity
Category: Network Administration
Category: Computer Networking
Category: Virtual Private Networks (VPN)
Category: TCP/IP
Category: Network Protocols

What you'll learn

  • Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer.

  • Keep your applications organized with Google Sheets.

  • Build a stand out resume and a step-by-step job search plan—with help from Gemini.

  • Prepare for interviews and practice responding to questions using NotebookLM and Gemini Live.

Skills you'll gain

Category: Technical Support and Services
Category: Virtualization
Category: System Configuration
Category: Disaster Recovery
Category: Data Storage Technologies
Category: Systems Administration
Category: User Accounts
Category: Servers
Category: Active Directory
Category: Lightweight Directory Access Protocols
Category: Server Administration
Category: Cloud Infrastructure
Category: Cloud Computing
Category: IT Infrastructure

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 

Instructor

Google Career Certificates

Top Instructor

Google
336 Courses12,555,729 learners

Offered by

Google

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (5/1/2024 - 5/1/2025) ² Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.