This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. No degree or experience required.

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Accès illimité à 3,000+ cours, Projets guidés, Spécialisations et Certificats Professionnels.

Nombre de Google IT Support Certificat ProfessionnelGoogle

Vue d'ensemble

Durée : 6 mois

10 heures par semaine

Format : 100 % en ligne

Apprenez à votre propre rythme

Langue principale : Anglais

Sous-titres : Anglais, Arabe, Français

Empower yourself with a pathway to an in-demand career in IT

$50,800 Median IT Support salary in the US* ... 340,500 Open IT support roles in the US* ... 11% Projected 10 year job growth in the US*

Empower yourself with a pathway to an in-demand career in IT

Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. Upon completion, you can directly apply for jobs with Google and over 130 U.S. employers, including Walmart, Best Buy, and Astreya.

This program is ACE® approved—when you complete, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses.

Apprenez auprès de leaders du secteur

Suivez des cours créés par Google

Apprenez les compétences dont vous aurez besoin pour lancer votre carrière en IT.

Donnez un coup d'accélérateur à votre portfolio

Mettez en valeur vos nouvelles compétences grâce à des projets de portefeuille qui règlent des problèmes réels.

Obtenez une qualification professionnelle de la part de Google

Obtenez un certificat reconnu au sein du secteur pour améliorer votre CV.

Présentation visuelle de la nouvelle version de Gateway XDP

Dynamisez votre recherche d'emploi avec les Services des carrières Coursera

Obtenez les ressources dont vous avez besoin pour votre transition de carrière

Découvrez les dernières tendances de recrutement

Prenez une longueur d'avance dans votre recherche d'emploi avec des cours, des guides et des webinaires organisés selon les dernières tendances de recrutement.

Bénéficiez d'une formation personnalisée aux entretiens

Préparez-vous pour votre entretien grâce à une formation d'expert, une pratique illimitée et des commentaires basés sur l'IA.

Parlez avec des experts du recrutement et des demandeurs d'emploi

Discutez avec d'autres personnes et obtenez des réponses à vos questions sur la transition de carrière dans un forum en ligne.

Prenez contact avec les meilleurs employeurs, y compris ceux-ci :

GoogleCourseraTargetWalmartInfosysAccentureDeloitteSAPBayer T-MobileBetter.com LeidosSirius XMSnap

Découvrez le témoignage des anciens étudiants

Rejoignez la communauté Coursera de diplômés en Google IT Support

Prévisualisez les projets réels que vous apprendrez de

Lorsque vous parlez aux recruteurs, utilisez votre portefeuille pour mettre en valeur les compétences que vous avez acquises.

System Administration and IT Infrastructure Services

For the final project in course 4, you will apply all the skills you've learned in this course by providing systems administration consultation. You will assess the IT infrastructure of three fictitious (but very real-life based!) companies and provide recommendations and advice about how to support their IT infrastructure. By the end of this project, you will demonstrate the skills and problem-solving techniques of a SysAdmin.

IT Security: Defense against the digital dark arts

In the last week of course 5, we'll explore ways to create a company culture for security. It's important for any tech role to determine appropriate measures to meet the three goals of security. By the end of this project, you will develop a security plan for an organization to demonstrate the skills you've learned in this course.

Description du programme

Develop foundational IT Support skills required for an entry-level role.

Compétences que vous acquerrez

Debugging
Encryption Algorithms and Techniques
Customer Service
Network Protocols
Cloud Computing
Binary Code
Customer Support
Linux
Troubleshooting
Domain Name System (DNS)
Ipv4
Network Model
Powershell
Linux File Systems
Command-Line Interface
Directory Service
Lightweight Directory Access Protocol (LDAP)
Backup
Cybersecurity
Wireless Security
Cryptography
Network Security

Vue d'ensemble

Through a mix of video lectures, quizzes, and hands-on labs, you’ll get introduced to troubleshooting, customer service, networking, operating systems, system administration, and security — foundational IT skills required for an entry-level role. You’ll hear from Googlers whose foundations in IT support, served as launchpads for their own careers. By dedicating less than 10 hours per week, you can complete the certificate in less than 6 months.

This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT— you’ll earn a dual credential when you complete both.

Cette Certificat Professionnel compte 5 cours

Cours1

Cours 1

Technical Support Fundamentals

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20,536 avis

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting

Cours2

Cours 2

The Bits and Bytes of Computer Networking

4.7

étoiles

28,648 évaluations

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6,632 avis

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

By the end of this course, you’ll be able to: ● describe computer networks in terms of a five-layer model ● understand all of the standard protocols involved with TCP/IP communications ● grasp powerful network troubleshooting tools and techniques ● learn network services like DNS and DHCP that help make computer networks run ● understand cloud computing, everything as a service, and cloud storage

Cours3

Cours 3

Operating Systems and You: Becoming a Power User

4.7

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16,513 évaluations

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3,221 avis

In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

By the end of this course you’ll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove software on the Windows and Linux operating systems ● configure disk partitions and filesystems ● understand how system processes work and how to manage them ● work with system logs and remote connection tools ● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

Cours4

Cours 4

System Administration and IT Infrastructure Services

4.7

étoiles

14,212 évaluations

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2,725 avis

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers ● understand how to make the most of the cloud for your organization ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP ● choose and manage the tools that your organization will use ● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster ● utilize systems administration knowledge to plan and improve processes for IT environments

Enseignant

Google Career Certificates
Enseignant de premier plan

1,430,762 étudiants

41 cours

Offert par

Google

Google Career Certificates are part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.

^* Burning Glass: Labor Insight (Last 12 Months: Feb. 1, 2020 - Jan. 31, 2021)

Foire Aux Questions

Puis-je obtenir des crédits universitaires si je réussis la Spécialisation ?
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Can I just enroll in a single course?
Si vous vous abonnez, vous bénéficiez d'une période d'essai gratuite de 7 jours, durant laquelle vous pouvez annuler votre abonnement sans pénalité. Ensuite, nous n'accordons plus de remboursements, mais vous pouvez annuler votre abonnement à tout instant. Consultez notre politique de remboursement complète.
Puis-je m'inscrire à un seul cours ?
Oui ! Pour commencer, cliquez sur la carte du cours qui vous intéresse et inscrivez-vous. Vous pouvez vous inscrire et terminer le cours pour obtenir un Certificat partageable, ou vous pouvez accéder au cours en auditeur libre afin d'en visualiser gratuitement le contenu. Si vous vous abonnez à un cours faisant partie d'un Certificat, vous êtes automatiquement abonné(e) au Certificat complet. Visitez votre tableau de bord d'étudiant(e) pour suivre vos progrès.
Ce cours est-il vraiment accessible en ligne à 100 % ? Dois-je assister à certaines activités en personne ?
Ce cours est entièrement en ligne : vous n'avez donc pas besoin de vous présenter physiquement dans une salle de classe. Vous pouvez accéder à vos vidéos de cours, lectures et devoirs en tout temps et en tout lieu, par l'intermédiaire du Web ou de votre appareil mobile.
Why start a career in IT?
With entry-level jobs in IT fetching an average salary of $50,800 per year, this field is extremely lucrative with a high potential for growth. In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029—faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.
What background knowledge is necessary?
None! Whether you’re completely new to the job field or have had some exposure, a Google Career Certificate is the right program for you.
Do I need to take the courses in a specific order?
We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.
Which jobs does this program prepare for?
The jobs available for this particular skill set include help desk technician, systems analyst, support specialist, database administrator, IT technician, computer user specialist, and many more.
What kind of companies hire IT Support professionals?
Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech.
What will I be able to do upon completing the professional certificate?
Google Career Certificates are designed to prepare you for an entry-level role in job fields like IT support, data analytics, project management, or UX design - whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top U.S. employers that are hiring entry-level professionals, like Cognizant, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, TEKSystems, UPMC, Veterans United Home Loans, Walmart and of course, Google. Currently, access to jobs in the employer consortium is only available to those eligible to work in the U.S., but it is expanding to India, Europe, and other regions soon.
What resources will be available to help with the job search process?
In addition to expert-led training and hands-on projects designed to prepare you for a job, you'll get access to interview tips, mock interviews and resume building workshops, career coaching sessions and more. You'll also be able to connect with over 130 U.S. employers who are searching for candidates who have completed a Google Career Certificate.
Why did Google create this program?
Google had long faced an issue that many other companies also contend with: they had open IT Support roles, and not enough qualified candidates to fill them. So they built and tested a training program to provide pathways to jobs in technical support at Google, for people with no college degree or experience. In 2018, Google launched the IT Support Career Certificate, so that this training could be available to everyone. Since then, thousands of people have completed the program, making it the top professional certificate program on Coursera. 82% of U.S. program graduates report a positive career outcome within 6 months of completion, such as getting a new job, promotion or raise.
When Google saw the positive impact this program was having on people all over the world, they wanted to expand into additional fast-growing, high-paying career fields – Project Management, Data Analytics and UX Design. These certificates, built and taught by Google, are designed to prepare people from all backgrounds for jobs where there is great demand for qualified candidates. Like the IT Support Certificate, no degree or relevant experience is required, and at the completion of the program, graduates will be able to connect directly with over 130 U.S. employers who are accepting Google Career Certificates for open jobs.
Can I get academic credits for taking this program?
The Google IT Support Professional Certificate program secured a credit recommendation from the American Council on Education (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 12 college credits for completing the program--the equivalent of 4 college courses at the associate degree-level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.
Will completing the certificate prepare me for the CompTIA A+ exams?
The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+ certification. This Certificate program contains content that prepares you to take the CompTIA A+ exam. Upon completion of the certificate program, you can download the CompTIA A+ exam objectives to ensure that you’ve studied everything before taking the exams.
If you complete the certificate and pass the CompTIA A+ certification exams, you’ll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers. Learn more here.
Is this program offered in other languages?
Yes, the program is available in Spanish and Portuguese.
- Certificado Profesional de Soporte de Tecnologías de la Información de Google
- Certificado Profissional de Suporte em TI do Google
This certificate is currently available globally in English. We are working on adding more languages soon. Some tools - like the employer consortium - are only available in the United States at this time. Please check back here for updates.
Is the Google IT Support Professional Certificate licensed?
Yes, the content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.
How much does this certificate cost?
Now $39 (save $10)!
In the U.S. and Canada, Coursera charges $39/month after the initial 7 day free trial period. The certificate can be completed in less than 6 months of part time study, meaning most learners complete for under $300 USD. In other countries where the IT Support Certificate is available, your cost may be lower. Google does not generate any revenue from Google Career Certificates and has made need-based financial assistance available.

D'autres questions ? Visitez le Centre d'Aide pour les Etudiants.

Nombre de Google IT Support Certificat Professionnel

Vue d'ensemble

Durée : 6 mois

Format : 100 % en ligne

Langue principale : Anglais

Empower yourself with a pathway to an in-demand career in IT

Empower yourself with a pathway to an in-demand career in IT