Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,605 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JP

Apr 26, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JC

Mar 11, 2024

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

Filter by:

9651 - 9675 of 10,000 Reviews for Technical Support Fundamentals

By Robert L H J

May 5, 2020

I really enjoyed this course and feel like to will be helpful having this certificate!

By Graydon C

Apr 29, 2020

I thought this was an excellent program. I am not new to IT but enjoyed the refresher.

By Mark R

Apr 27, 2020

This course was highly informative and necessary when needing IT support fundamentals.

By Richard S

Apr 7, 2020

Great content WITH SOME AMAZING LABS! I really felt like I was learning something new.

By Milton J

Mar 31, 2020

Very informative course. Gave me a base level of knowledge that I want to expand upon

By Yahia j

Mar 21, 2020

I like that I did Indeed learn something. I hope that I will benefit from this course.

By Chasity R

Feb 1, 2020

I have enjoyed the first course and looking forward to much more learning with google.

By David B

Jan 11, 2020

Very well thought through! very well done job coursera and google. thank you for this.

By Chad T

Jan 11, 2020

Great course, great content, great teachers. Everything is straight and easy to learn.

By Steven B

Dec 14, 2019

Easy and straight forward with quizzes and exercises to really drive home the lessons.

By Jesus C

Dec 10, 2019

Wonderful refresher on troubleshooting and soft skills needed to do the job correctly.

By KINGSLEY M U

Oct 29, 2019

A great course to get you prepared to become a great technical support Representative.

By jonathan k

Sep 24, 2019

It was really nice journey. I learned a lot of new materials and excited to learn more

By Jill C

Apr 21, 2019

Great way to Introduce newbies to IT. Loved all the course materials and Instructors!

By Hasan E

Mar 4, 2019

Excellent course for those who wants to gain experience with the simplest possible way

By Abed R

Dec 26, 2018

So far good experience very helpful, the best IT a to z course for entry level admins.

By Jeremy T

Dec 22, 2018

Went into a good depth about the subjects. It didn't leave open ended statements also.

By Taiwo S O

Aug 8, 2018

Really educative, I learnt a lot about Info Tech which is unknown to me in past month.

By Dylan R

Mar 24, 2018

Material well organized and easy to follow. Work load and assignments were manageable.

By Helen R G

Mar 21, 2018

I have learned so much from this course and I am excited about a career in IT Support.

By Beniamin T

Mar 12, 2018

Excellent overview and explanations. So far so good.

Very good explanations throughout.

By Ivan M

Feb 23, 2018

Very helpful in getting started in the basics of computing and information technology.

By Philip M

Feb 3, 2018

Very interesting course with very good teachers! Easy explanations and good exercises.

By Timothy W

Feb 3, 2018

Exactly what it says on the tin... a fantastic introduction to the fundamentals of IT.

By Sunitha G

Jan 22, 2024

Very detailed much elaborated and clear explanations ,Thank you for all the support