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Tech Support Career Guide and Interview Preparation

IBM Skills Network

À propos de ce cours

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This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development. It explains practical techniques for creating essential job-seeking materials such as a resume and a portfolio, as well as auxiliary tools like a cover letter and an elevator pitch. You will learn how to find and assess prospective job positions, apply to them, and lay the groundwork for interviewing. You will also get inside tips and steps you can use to perform professionally and effectively at interviews. Let seasoned professionals share their experiences to help you get ahead of the competition. 
A note: This course often discusses technical support specialists specifically, but the majority of the content will apply to technical support specialists overall, and the terms “technical support engineer,” “help desk specialist,” “IT specialist,” and “technical support specialist” will be used interchangeably.

Dates limites flexibles

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100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Approx. 8 heures pour terminer

Anglais

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Ce que vous allez apprendre

Summarize the basic functions and tasks of the technical support specialist role.
Describe some career paths for technical support and the job prospects for the field.
Review technical support fundamentals and refresh essential skills.
Discover what to expect from a technical interview so you can come prepared.

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.

Approx. 8 heures pour terminer

Anglais

Votre entreprise pourrait-elle bénéficier de la formation des employés à des compétences recherchées ?

Essayez Coursera pour les affaires

Enseignant

Skills Network

58 056 étudiants

18 cours

Offert par

IBM Skills Network

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

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Programme de cours : ce que vous apprendrez dans ce cours

Semaine

Semaine 1

4 heures pour terminer

Building a Foundation

Your job search will be much more effective if you do some primary work before you begin. In Building a Foundation, you’ll learn how to clearly understand the jobs you will be looking for. You’ll learn how to write a basic resume and collect your previous work examples into a portfolio. You’ll also create some other materials that will be useful, such as a cover letter and an elevator pitch.

4 heures pour terminer

5 vidéos (Total 35 min), 1 lecture, 2 quiz

Semaine

Semaine 2

3 heures pour terminer

Applying and Preparing to Interview

Job Seeking and Interview Preparation helps you understand how to put yourself forth as a memorable candidate. You’ll get guidance on researching prospective companies and assessing job leads to sift out the ones you want to focus on. You’ll learn about rehearsing for interviews and why it can make a big difference in your performance. And you’ll learn ways to network and let people you meet help you find your ideal role.

3 heures pour terminer

7 vidéos (Total 47 min)

Semaine

Semaine 3

2 heures pour terminer

Interviewing

After you’ve attracted a company’s attention, it’s important to know how to follow through. The Interviewing module will guide you through the interview process from beginning to end. You’ll learn about common types of interviews and what to expect from them, including code challenges. You’ll also learn some crucial tips for making a great impression in a final interview and how to follow up so that you stand out from the crowd.

2 heures pour terminer

3 vidéos (Total 14 min), 4 lectures, 2 quiz

Foire Aux Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

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Tech Support Career Guide and Interview Preparation

Tech Support Career Guide and Interview Preparation

À propos de ce cours

Ce que vous allez apprendre