This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
Ce cours fait partie de la Superviseur certifié de l'ICPM Certificat Professionnel
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Superviseur certifié de l'ICPM Certificat ProfessionnelInstitut de professionnels en gestion certifiés (ICPM)À propos de ce cours
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Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Cours 1 sur 3 dans le
Niveau débutant
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
Approx. 10Â heures pour terminer
Anglais
Sous-titres : Français, Portugais (européen), Russe, Anglais, Espagnol
Ce que vous allez apprendre
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
Compétences que vous acquerrez
- Building a customer service culture
- Active Listening
- Communication
- Holding effective meetings
- Understanding diverse others
Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Cours 1 sur 3 dans le
Niveau débutant
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
Approx. 10Â heures pour terminer
Anglais
Sous-titres : Français, Portugais (européen), Russe, Anglais, Espagnol
Programme de cours : ce que vous apprendrez dans ce cours
2Â heures pour terminer
Creating a Positive Workplace
In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2Â heures pour terminer
7 vidéos (Total 35 min), 2 lectures, 2 quiz
2Â heures pour terminer
Becoming Customer-Centric
In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2Â heures pour terminer
8 vidéos (Total 39 min)
2Â heures pour terminer
Effective Employee Communication
In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2Â heures pour terminer
8 vidéos (Total 43 min)
2Â heures pour terminer
Managing a Diverse Workforce
At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2Â heures pour terminer
5 vidéos (Total 31 min), 1 lecture, 2 quiz
Avis
- 5 stars83,52Â %
- 4 stars12,94Â %
- 3 stars0,58Â %
- 2 stars0,88Â %
- 1 star2,05Â %
Meilleurs avis pour MODERN SUPERVISOR SKILLS
par SL6 avr. 2021
The course was straightforward but also gave me insight that I hadn't thought of before. I will definitely continue.
par DK18 juin 2022
Really amazing course. The content covered in just this first module already gave me the confidence and prepearation for the job. Looking forward to completing all three
par FM4 déc. 2020
Everything was very educational. Briefly concise and easy to understand. It was an amazing learning experience. Thank you.
par NR2 janv. 2021
This is a challenging course. It is very informative and there is soo much to grasp in a short space of time.
À propos du Superviseur certifié de l'ICPM Certificat Professionnel
Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.
Foire Aux Questions
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