À propos de ce cours
5.0
21 notes
7 avis
100 % en ligne

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Dates limites flexibles

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.
Niveau débutant

Niveau débutant

Heures pour terminer

Approx. 15 heures pour terminer

Recommandé : 4 weeks of study, 5 hours/week...
Langues disponibles

Anglais

Sous-titres : Anglais...
100 % en ligne

100 % en ligne

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Dates limites flexibles

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.
Niveau débutant

Niveau débutant

Heures pour terminer

Approx. 15 heures pour terminer

Recommandé : 4 weeks of study, 5 hours/week...
Langues disponibles

Anglais

Sous-titres : Anglais...

Programme du cours : ce que vous apprendrez dans ce cours

Semaine
1
Heures pour terminer
1 heure pour terminer

Course Orientation

Find out what Shaping Your Professional Brand can offer you....
Reading
1 vidéo (Total 4 min), 5 lectures, 1 quiz
Reading5 lectures
Syllabus10 min
About the Discussion Forums10 min
Glossary10 min
Updating Your Profile10 min
Social Media10 min
Quiz1 exercice pour s'entraîner
Orientation Quiz10 min
Heures pour terminer
4 heures pour terminer

Week 1: Being Valued at Work

You will work on building your professional brand by learning the importance of listening and crafting effective questions....
Reading
19 vidéos (Total 88 min), 2 lectures, 6 quiz
Video19 vidéos
1.1.1 Being Valued at Work2 min
1.2.1: 2MC: Kidney Donation3 min
1.3.1 First: Listen2 min
1.3.2 2MC: Meredith's Mother-in-Law2 min
1.3.3 How Are You Listening?6 min
1.3.4 Listen to Learn7 min
1.3.5 What Happened Next? Meredith’s Mother-in-Law3 min
1.4.1 Second: Ask Questions2 min
1.4.2 2MC: Signing Strangers' Names is the Process2 min
1.4.3 Formulating Questions8 min
1.4.4 Reciprocity: Questions Shape Answers7 min
1.4.5 How and What You Ask Affects the Outcome5 min
1.5.1: Achieving and Sustaining Rapport1 min
1.5.2: 2MC: Personal Services1 min
1.5.3: Establishing Rapport7 min
1.5.4: Paraphrasing9 min
1.5.5: What Happened Next? Personal Services6 min
1.6.1: What Happened Next? Kidney Donation6 min
Reading2 lectures
Week 1 Overview10 min
Week 1 Readings and References10 min
Quiz5 exercices pour s'entraîner
Lesson 1-3 Practice Quiz10 min
Lesson 1-4 Practice Quiz2 min
Lesson 1-5 Practice Quiz4 min
Lesson 1-6 Practice Quiz2 min
Week 1 Quiz10 min
Semaine
2
Heures pour terminer
5 heures pour terminer

Week 2: Likability Matters

This week you will learn to be a more effective influencer at work through the tools we discuss....
Reading
18 vidéos (Total 83 min), 4 lectures, 6 quiz
Video18 vidéos
2.2.1: 2MC: Whose Money Is It?2 min
2.3.1: Approach Matters2 min
2.3.2: 2MC: That Parking Space2 min
2.3.3: Creating Energy7 min
2.3.4: De-energizers: The Costs7 min
2.3.5: Your Energy and Approach8 min
2.4.1: Aligning with Others min
2.4.2: 2MC: Recommend a Friend1 min
2.4.3: The And Stance: How and Why7 min
2.4.4: But … Objections to The And Stance7 min
2.4.5: Experts on The And Stance6 min
2.5.1: High-Road Go-To Solutions1 min
2.5.2: 2MC: Charging for Work Before Authorization1 min
2.5.3: Find Common Ground9 min
2.5.4: Get It In Writing5 min
2.5.5: What Happened Next? Charging for Work Before Authorization2 min
2.6.1: What Happened Next? Whose Money Is It?7 min
Reading4 lectures
Week 2 Overview10 min
Week 2 Resources and References10 min
Summary of What Creates Energy in Organizations?10 min
Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10 min
Quiz5 exercices pour s'entraîner
Lesson 2-3 Practice Quiz6 min
Lesson 2-4 Practice Quiz4 min
Lesson 2-5 Practice Quiz6 min
Lesson 2-6 Practice Quiz4 min
Week 2 Quiz10 min
Semaine
3
Heures pour terminer
4 heures pour terminer

Week 3: Cognitive Biases and Errors at Work

Find out about cognitive bias, and how to identify different types, and how to stop them from derailing you....
Reading
19 vidéos (Total 73 min), 3 lectures, 6 quiz
Video19 vidéos
3.2.1: 2MC: Commission Sales2 min
3.3.1: It's Not All About You1 min
3.3.2: 2MC: Face Embarrassment1 min
3.3.3: Overconfidence and Egocentrism8 min
3.3.4: Confirmation Bias and Motivated Blindness6 min
3.3.5 What Happened Next? Face Embarrassment7 min
3.4.1: There are More Cognitive Biases? min
3.4.2: 2MC: Chen Becomes Uncomfortable at Work1 min
3.4.3: Stop Digging: Pursuit of Sunk Costs5 min
3.4.4: Sinister Attribution Bias6 min
3.4.5: Chen's Situation, First Pass3 min
3.5.1: Prevention and Recovery: Framing and Reframing1 min
3.5.2: 2MC: Chen Uncomfortable at Work, Continued min
3.5.3: Framing7 min
3.5.4: Framing in Chen’s Situation4 min
3.5.5: Using Reframing as a Tool for Chen6 min
3.5.6: What Happened Next? Chen Uncomfortable at Work2 min
3.6.1: What Happened Next? Commission Sales4 min
Reading3 lectures
Week 3 Overview10 min
Week 3 Resources and References10 min
Summary of Measurement of Social-Evaluative Anxiety10 min
Quiz5 exercices pour s'entraîner
Lesson 3-3 Practice Quiz8 min
Lesson 3-4 Practice Quiz8 min
Lesson 3-5 Practice Quiz8 min
Lesson 3-6 Practice Quiz2 min
Week 3 Quiz10 min
Semaine
4
Heures pour terminer
4 heures pour terminer

Week 4: When Things Go Wrong

Despite your best efforts, sometimes problems can’t be avoided. Learn an effective strategy for apologizing, and how to engage in disputes professionally....
Reading
19 vidéos (Total 78 min), 2 lectures, 5 quiz
Video19 vidéos
4.2.1: 2MC: Speak Up or Keep Quiet1 min
4.3.1: Identifying Problems1 min
4.3.2: 2MC: Leaving Off a Data Point1 min
4.3.3: Mindset6 min
4.3.4: Are You Sure You Have a Problem?7 min
4.3.5: What Happened Next? Leaving Off a Data Point5 min
4.4.1: When You Are in the Wrong: Professional Apologies1 min
4.4.2: 2MC: You Messed Up1 min
4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5 min
4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5 min
4.4.5: What Happened Next? You Messed Up2 min
4.5.1: Having Disputes Professionally1 min
4.5.2: 2MC: Just Don't Hire Anyone Over 40...1 min
4.5.3: Having Disputes Professionally: Rules One and Two6 min
4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7 min
4.5.5: Review - and What Happened Next? Hire No One Over 407 min
4.6.1: What Happened Next? Speak Up or Keep Quiet4 min
4.7.1: Bringing it All Together7 min
Reading2 lectures
Week 4 Overview10 min
Week 4 Resources and References10 min
Quiz4 exercices pour s'entraîner
Lesson 4-3 Practice Quiz4 min
Lesson 4-4 Practice Quiz8 min
Lesson 4-5 Practice Quiz6 min
Week 4 Quiz10 min
5.0

Meilleurs avis

par TBDec 11th 2016

I followed this course as part of Professional IQ package. It really helped me making the right career choices. I extremely recommend this course to everyone.

par DHOct 3rd 2018

great. minor complaint that the cut scene music is annoying and jarring, especially at the end with the Univ. of ILL logo slapping on the metal sounds.

Enseignant

Avatar

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

À propos de University of Illinois at Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

À propos de la Spécialisation Professional IQ: Preventing and Solving Problems at Work

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves. This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course....
Professional IQ: Preventing and Solving Problems at Work

Foire Aux Questions

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  • Lorsque vous vous inscrivez au cours, vous bénéficiez d'un accès à tous les cours de la Spécialisation, et vous obtenez un Certificat lorsque vous avez réussi. Votre Certificat électronique est alors ajouté à votre page Accomplissements. À partir de cette page, vous pouvez imprimer votre Certificat ou l'ajouter à votre profil LinkedIn. Si vous souhaitez seulement lire et visualiser le contenu du cours, vous pouvez accéder gratuitement au cours en tant qu'auditeur libre.

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