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Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Niveau débutant
Approx. 23 heures pour terminer
Anglais

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Université de l'Illinois à Urbana-Champaign

Programme du cours : ce que vous apprendrez dans ce cours

Semaine
1

Semaine 1

2 heures pour terminer

Course Orientation

2 heures pour terminer
1 vidéo (Total 4 min), 5 lectures, 1 quiz
5 lectures
Syllabus10 min
About the Discussion Forums10 min
Glossary10 min
Updating Your Profile10 min
Social Media10 min
1 exercice pour s'entraîner
Orientation Quiz30 min
5 heures pour terminer

Week 1: Being Valued at Work

5 heures pour terminer
19 vidéos (Total 88 min), 2 lectures, 6 quiz
19 vidéos
1.1.1 Being Valued at Work2 min
1.2.1: 2MC: Kidney Donation3 min
1.3.1 First: Listen2 min
1.3.2 2MC: Meredith's Mother-in-Law2 min
1.3.3 How Are You Listening?6 min
1.3.4 Listen to Learn7 min
1.3.5 What Happened Next? Meredith’s Mother-in-Law3 min
1.4.1 Second: Ask Questions2 min
1.4.2 2MC: Signing Strangers' Names is the Process2 min
1.4.3 Formulating Questions8 min
1.4.4 Reciprocity: Questions Shape Answers7 min
1.4.5 How and What You Ask Affects the Outcome5 min
1.5.1: Achieving and Sustaining Rapport1 min
1.5.2: 2MC: Personal Services1 min
1.5.3: Establishing Rapport7 min
1.5.4: Paraphrasing9 min
1.5.5: What Happened Next? Personal Services6 min
1.6.1: What Happened Next? Kidney Donation6 min
2 lectures
Week 1 Overview10 min
Week 1 Readings and References10 min
5 exercices pour s'entraîner
Lesson 1-3 Practice Quiz30 min
Lesson 1-4 Practice Quiz30 min
Lesson 1-5 Practice Quiz30 min
Lesson 1-6 Practice Quiz30 min
Week 1 Quiz30 min
Semaine
2

Semaine 2

6 heures pour terminer

Week 2: Likability Matters

6 heures pour terminer
18 vidéos (Total 83 min), 4 lectures, 6 quiz
18 vidéos
2.2.1: 2MC: Whose Money Is It?2 min
2.3.1: Approach Matters2 min
2.3.2: 2MC: That Parking Space2 min
2.3.3: Creating Energy7 min
2.3.4: De-energizers: The Costs7 min
2.3.5: Your Energy and Approach8 min
2.4.1: Aligning with Others53s
2.4.2: 2MC: Recommend a Friend1 min
2.4.3: The And Stance: How and Why7 min
2.4.4: But … Objections to The And Stance7 min
2.4.5: Experts on The And Stance6 min
2.5.1: High-Road Go-To Solutions1 min
2.5.2: 2MC: Charging for Work Before Authorization1 min
2.5.3: Find Common Ground9 min
2.5.4: Get It In Writing5 min
2.5.5: What Happened Next? Charging for Work Before Authorization2 min
2.6.1: What Happened Next? Whose Money Is It?7 min
4 lectures
Week 2 Overview10 min
Week 2 Resources and References10 min
Summary of What Creates Energy in Organizations?10 min
Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10 min
5 exercices pour s'entraîner
Lesson 2-3 Practice Quiz30 min
Lesson 2-4 Practice Quiz30 min
Lesson 2-5 Practice Quiz30 min
Lesson 2-6 Practice Quiz30 min
Week 2 Quiz30 min
Semaine
3

Semaine 3

5 heures pour terminer

Week 3: Cognitive Biases and Errors at Work

5 heures pour terminer
19 vidéos (Total 73 min), 3 lectures, 6 quiz
19 vidéos
3.2.1: 2MC: Commission Sales2 min
3.3.1: It's Not All About You1 min
3.3.2: 2MC: Face Embarrassment1 min
3.3.3: Overconfidence and Egocentrism8 min
3.3.4: Confirmation Bias and Motivated Blindness6 min
3.3.5 What Happened Next? Face Embarrassment7 min
3.4.1: There are More Cognitive Biases?59s
3.4.2: 2MC: Chen Becomes Uncomfortable at Work1 min
3.4.3: Stop Digging: Pursuit of Sunk Costs5 min
3.4.4: Sinister Attribution Bias6 min
3.4.5: Chen's Situation, First Pass3 min
3.5.1: Prevention and Recovery: Framing and Reframing1 min
3.5.2: 2MC: Chen Uncomfortable at Work, Continued58s
3.5.3: Framing7 min
3.5.4: Framing in Chen’s Situation4 min
3.5.5: Using Reframing as a Tool for Chen6 min
3.5.6: What Happened Next? Chen Uncomfortable at Work2 min
3.6.1: What Happened Next? Commission Sales4 min
3 lectures
Week 3 Overview10 min
Week 3 Resources and References10 min
Summary of Measurement of Social-Evaluative Anxiety10 min
5 exercices pour s'entraîner
Lesson 3-3 Practice Quiz30 min
Lesson 3-4 Practice Quiz30 min
Lesson 3-5 Practice Quiz30 min
Lesson 3-6 Practice Quiz30 min
Week 3 Quiz30 min
Semaine
4

Semaine 4

5 heures pour terminer

Week 4: When Things Go Wrong

5 heures pour terminer
19 vidéos (Total 78 min), 2 lectures, 5 quiz
19 vidéos
4.2.1: 2MC: Speak Up or Keep Quiet1 min
4.3.1: Identifying Problems1 min
4.3.2: 2MC: Leaving Off a Data Point1 min
4.3.3: Mindset6 min
4.3.4: Are You Sure You Have a Problem?7 min
4.3.5: What Happened Next? Leaving Off a Data Point5 min
4.4.1: When You Are in the Wrong: Professional Apologies1 min
4.4.2: 2MC: You Messed Up1 min
4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5 min
4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5 min
4.4.5: What Happened Next? You Messed Up2 min
4.5.1: Having Disputes Professionally1 min
4.5.2: 2MC: Just Don't Hire Anyone Over 40...1 min
4.5.3: Having Disputes Professionally: Rules One and Two6 min
4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7 min
4.5.5: Review - and What Happened Next? Hire No One Over 407 min
4.6.1: What Happened Next? Speak Up or Keep Quiet4 min
4.7.1: Bringing it All Together7 min
2 lectures
Week 4 Overview10 min
Week 4 Resources and References10 min
4 exercices pour s'entraîner
Lesson 4-3 Practice Quiz30 min
Lesson 4-4 Practice Quiz30 min
Lesson 4-5 Practice Quiz30 min
Week 4 Quiz30 min

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À propos du Spécialisation Professional IQ: Preventing and Solving Problems at Work

Professional IQ: Preventing and Solving Problems at Work

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