À propos de ce cours
4.8
9 notes
2 avis
This course covers communication skills that engineering leaders use every day to motivate, inspire, and support the people in their organizations. Speaking and writing are basic leadership communication skills. (We covered these topics in the Specialization course 1 and 3.) However, leaders also need to be skillful interpersonal communicators. Modern business requires communication skills that are effective across cultures, generations, and genders. Communication is also a key skill in building your personal brand. Leaders need to look, act, and speak like leaders. Another important leadership skill is the ability to handle difficult, emotional communications with employees, supervisors, and colleagues. Finally, engineers are often at the center of crisis communication. In this course, you will learn 1. How to communicate in a global environment, 2. How to communicate across cultures, generations, and genders 3. How to use communication to build your personal brand, communicate your values, and your leadership promise 4. How to handle high-stakes, emotionally charged, difficult conversations with employees, supervisors and your colleagues 5. How to handle crisis communication...
Globe

Cours en ligne à 100 %

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Calendar

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.
Clock

Approx. 21 hours to complete

Recommandé : 4 weeks of study, 3-5 hours/week...
Comment Dots

English

Sous-titres : English...
Globe

Cours en ligne à 100 %

Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Calendar

Dates limites flexibles

Réinitialisez les dates limites selon votre disponibilité.
Clock

Approx. 21 hours to complete

Recommandé : 4 weeks of study, 3-5 hours/week...
Comment Dots

English

Sous-titres : English...

Programme du cours : ce que vous apprendrez dans ce cours

Week
1
Clock
1 heure pour terminer

Specialization Introduction - Communication for Engineers

...
Reading
3 vidéos (Total 8 min), 5 lectures
Video3 vidéos
Meet the Professor - Dr. Beata Krupa1 min
Introduction to Specialization4 min
Reading5 lectures
Course Icon Legend5 min
Talking with Sam15 min
Required Materials and Other Info5 min
Personal Communication Plan - Specialization Level Activity - Introduction5 min
Pre-Course Survey10 min
Clock
23 minutes pour terminer

Course Introduction - Interpersonal Communication for Engineering Leaders

...
Reading
1 vidéo (Total 3 min), 4 lectures
Reading4 lectures
General Course Information5 min
Discussion Forum Guidelines5 min
Peer Review Guidelines5 min
Accessibility and Accommodations Statement5 min
Clock
4 heures pour terminer

Week 1: What Influences the Way People Communicate?

Today’s global business environment makes good communication more important than ever. Those who lead virtual global teams need to be great communicators. They need to be able to persuade others, build trusting relationships, and motivate productive teamwork. To bring out the best in people and to find the common ground where true communication takes place, you need to understand the things that influence the way people communicate, including culture, gender, and generation. When you understand these influences, you can avoid miscommunication and misunderstandings, and you can help everyone focus on what’s really important—the business....
Reading
6 vidéos (Total 36 min), 6 lectures, 2 quiz
Video6 vidéos
How Culture Influences Communication Styles, Habits, and Behaviors, Part 16 min
How Culture Influences Communication Styles, Habits, and Behaviors, Part 27 min
How Culture Influences Communication Styles, Habits, and Behaviors, Part 35 min
How Gender Influences Communication Styles, Habits, and Behaviors7 min
How Generations Influence Communication Styles, Habits, and Behaviors5 min
Reading6 lectures
Think About It10 min
Talking with Sam10 min
Cultural Dimensions in Action10 min
The Power of Talk: Who Gets Heard and Why30 min
Talking with Sam10 min
Personal Communication Plan – (Course 2) Week 1: Diagnose Your Skills15 min
Quiz2 exercices pour s'entraîner
Context in Cultural Communication15 min
Module 1 Quiz30 min
Week
2
Clock
6 heures pour terminer

Week 2: Communicating With Leadership Presence in the Workplace

As you learn to do the things that leaders do—make decisions, develop a vision, talk to people and inspire them, manage productivity—you need to develop the skills that make you look, act, and speak like a leader. A personal brand will tell others what you value and what you promise; personal presence will help others see you the way you see yourself; and learning how to lead productive meetings will differentiate you as a leader who gets things done....
Reading
10 vidéos (Total 47 min), 7 lectures, 3 quiz
Video10 vidéos
Building and using your personal brand6 min
Developing leadership presence, Part 12 min
Developing leadership presence, Part 24 min
Developing leadership presence, Part 34 min
Set a Positive and Productive Tone4 min
“Yes, and…”2 min
Make Sure Everyone Gets Heard4 min
Ask Insightful Questions7 min
Manage Virtual Meetings8 min
Reading7 lectures
The Brand Called You20 min
Your Body Language Shapes Who You Are40 min
Think About It10 min
Hey, Did You Catch That?: Why They’re Talking as Fast as They Can.30 min
Talking with Sam10 min
A Conference Call in Real Life10 min
Personal Communication Plan – (Course 2) Week 2: Diagnose Your Skills15 min
Quiz2 exercices pour s'entraîner
Hey, Did You Catch That?: Why They’re Talking as Fast as They Can.10 min
Module 2 Quiz20 min
Week
3
Clock
7 heures pour terminer

Week 3: How to Handle Difficult Conversations

Strong interpersonal communication skills are crucial in effective leadership. Tough conversations happen when we disagree about important issues, and knowing how to handle difficult conversations can keep a team or an organization running smoothly. In this module, you’ll learn how to handle disagreements and diverging opinions and how to use conflict to strengthen teams and organizations. ...
Reading
6 vidéos (Total 33 min), 6 lectures, 3 quiz
Video6 vidéos
What makes difficult conversations difficult?5 min
Preparing for difficult conversations - start with yourself6 min
In the Midst of a Difficult Situation8 min
Practical Tools to Handle Difficult Situations3 min
Listening6 min
Reading6 lectures
View: Crucial Confrontations | Cricket Buchler10 min
Harvard Business Review Articles min
Starling Systems Case Study30 min
Listening Self Evaluation Quiz15 min
Additional Articles30 min
Personal Communication Plan – (Course 2) Week 3: Diagnose Your Skills15 min
Quiz2 exercices pour s'entraîner
Starling Case Quiz15 min
Module 3 Quiz16 min
Week
4
Clock
7 heures pour terminer

Week 4: What to Say, and What Not to Say, in a Crisis Situation

In this module, we will practice communication in the context of crisis situations. You’ll learn how to handle crisis responses, how to save your company’s good name, and who you should pay attention to when communicating about a crisis. Skillful crisis communication makes crisis management effective....
Reading
12 vidéos (Total 45 min), 4 lectures, 3 quiz
Video12 vidéos
What is Crisis?3 min
Talking with Jeff - How to Prepare for a Crisis5 min
Crisis Communication Plan4 min
Talking with Jeff - Online Media and Crisis Communication7 min
Talking with Jeff - How to React in a Crisis7 min
The Key Rule: Communicate Early and Often2 min
Talking with Jeff - Difference in Crisis Communication2 min
How to Answer Media Questions3 min
Talking with Jeff - Key Elements of Crisis Communication2 min
Congratulations: Course Completed! min
What Makes a Good Communicator?2 min
Reading4 lectures
View Good Responses to Crisis10 min
Instructions for Writing Crisis Related Media Statement10 min
Personal Communication Plan – (Course 2) Week 4: Diagnose Your Skills10 min
End-Course Survey10 min
Quiz1 exercice pour s'entraîner
Module 4 Quiz20 min
4.8

Meilleurs avis

par KANov 26th 2017

It's a carefully crafted course, with excellent case studies and assignments. The course provides key ideas for a strong and effective communication.

Enseignants

Gayle Moran

Lecturer in Professional and Engineering Communication
Rice Center for Engineering Leadership

Beata Krupa

Lecturer in Professional and Engineering Communication
Rice Center for Engineering Leadership

À propos de Rice University

Rice University is consistently ranked among the top 20 universities in the U.S. and the top 100 in the world. Rice has highly respected schools of Architecture, Business, Continuing Studies, Engineering, Humanities, Music, Natural Sciences and Social Sciences and is home to the Baker Institute for Public Policy....

À propos de la Spécialisation Communication Skills for Engineers

Build a toolkit of communication skills that will give you the knowledge and confidence to be an effective engineering leader. Engineers who want to advance in their profession need to be effective communicators. They need to clearly communicate complex ideas and technical project plans. They also need to be strong persuaders. Engineers who are good communicators get recognized by their supervisors and by their clients. In this three-course Specialization, you will practice designing and giving strong, persuasive presentations; you will learn how to communicate across cultures, genders, and generations, how to create your personal brand and leadership presence, how to hold effective meetings with global teams; you will learn how to handle difficult conversations, and how to handle crisis communication; you will also learn writing skills immediately applicable in your daily activities. Courses are taught by faculty from the Rice Center for Engineering Leadership (RCEL). RCEL is focused on developing engineering leaders at the Rice University’s George R. Brown School of Engineering. It is home to one of a very few academically approved Certificates in Engineering Leadership....
Communication Skills for Engineers

Foire Aux Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

D'autres questions ? Visitez le Centre d'Aide pour les Etudiants.