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Retour à Certificat professionnel de spécialiste de l'engagement client IBM

Avis et commentaires pour d'étudiants pour Certificat professionnel de spécialiste de l'engagement client IBM par IBM

722 évaluations
227 avis

À propos du cours

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more
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176 - 200 sur 226 Avis pour Certificat professionnel de spécialiste de l'engagement client IBM

par Carlos A R Z

22 août 2020

Amazing Course!

par Aaron S F

18 août 2020

Excelente Curso

par Scott B

5 août 2020

Great course 👍

par Maria A H

16 nov. 2020

learned a lot!

par Brijesh M S

10 juin 2020

Great Learning

par Aliya K

5 mai 2020

Amazing course

par Harrison M A

3 mars 2020

Well Delivered

par Josselyn B

16 juil. 2019

Great course!

par Jatinder N

30 juin 2019

Great course.

par Octavian C

9 sept. 2020













par Huzaifa S K

13 août 2019


par Paulo F

5 mai 2021

very good

par Israil J B

15 sept. 2020

very good


29 août 2020

Thank you

par Hindumathi

7 juil. 2020

Very prof

par parashar g

15 juil. 2020

nice one

par jan d

20 févr. 2020


par Shaikha A M A

19 avr. 2021


par Zoran D

28 déc. 2020


par Eihab m k o

30 août 2020


par Givantha A R B

6 juil. 2020


par sindhuri K

12 juin 2020


par Amarjit k

12 mars 2021


par Muhammad N W

15 mai 2020



24 août 2019