par justin e c
•This was an awesome course when it came to the material. I am so excited to start this next chapter in working in the IT Field.
par ibrahim i
•I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.
par Shafiq A
•The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.
par Michael S S
•This has been a very good course. I think all service organizations should have their employees./support agents take this.
par Sara V
•I highly recommend this course to those interested in entering the customer service side of business with a great company.
par Imelda R M
•Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities
par Oluwadamilare A
•It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.
par José M R B
•I think if I could apply everything that was taught in this course, I could be an excellent Customer Service Rep.
par Myles R
•Very informational Certificate and I can't wait to utilize the information I learned here in my future career!
par ARMAN D
•it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
par Haider A S
•One of great courses and so many assignments, i learned much of it and so happy to receive my certification
par bhupesa p
•Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
par Lorrence M A
•Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.
par WILLIAM R L
•Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
par Andrea P
•great course and great/clear videos, explanations and excercise to develop these essential skills
par Mariyam F S
•An excellent experience and in-depth learning about customer relationship and engagement process.
par Lal P C
•Really very nice course . Which give details description of Customer Service and it's aspects.
par Fabíola O F S
•curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
par Julian K
•It is very helpful and i would recommend that everyone gets an opportunity to do this course.
par Amron D B
•I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
par Tonia J
•I like the pop up quiz during the video's. The instructor is easy to listen to and follow.
par Hugo E G L
•Great one! It has all the foundational skills that a customer service representative needs.
par Mariya H
•Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
par Isah B A
•The modules are very enlightening and educative. I recommend everyone to take this course.
par Rhythm M
•A professional course focusing on everything required to become a skilled customer agent.