This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!
Ce cours fait partie de la Spécialisation Healthcare IT Support
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Spécialisation Healthcare IT SupportUniversité Johns-HopkinsÀ propos de ce cours
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Université Johns-Hopkins
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
Programme de cours : ce que vous apprendrez dans ce cours
Why Health IT?
This first module is designed to pique your interest about the exciting world of Health Information Technology, or HIT. Over the past decade, technology has had a tremendous impact on the way healthcare is delivered. As the work of clinicians, hospitals, and health systems has been re-imagined, the need for IT Support Specialists has grown. As you learn about what’s unique when working in Health IT (HIT) and what some common roles are, you’ll even see some examples of what a day-in-the life of an IT support specialist in healthcare looks like. You'll watch a help desk agent field a call from a very frustrated surgeon and through empathy and clear communication, helps to resolve the matter. During this module, you’ll be introduced to Johns Hopkins employees who are passionate about the critical role they play every day. They’ll share stories of inspiration and words of advice on how you can get your foot in the door as a Health IT support specialist. What are some examples of difficult calls they’ve handled? What are some of their proudest moments on the job? What are the most common IT issues they've helped troubleshoot? What kinds of tickets will you be helping to close someday? Get started to hear the answers to these questions and many more!
Roles for Health IT Support Staff
There are a variety of IT support roles that are important for keeping a hospital or health system running. In this module, you’ll learn about the kind of work that’s involved in this important and growing field. You’ll hear about what it means to be a high reliability organization and the kinds of leadership and communication skills you need to have to work in this space. You’ll get to see behind-the-scenes footage in the hospital where an IT support staff member helps a patient with their request. In another scene, you’ll see an IT support team member calmly troubleshoot an error message that a nervous employee is receiving. One of the unique aspects of healthcare compared to other fields is that there are so many clinical terms and topics that might be new to you. We want you to slowly gain exposure to the language used in hospitals as well as familiarity with terms such as chest x-rays, CT scans, second opinions, HIPAA, patient portals. Continue along to gain a better understanding of what’s involved in being an end-user computer support specialist, a help desk agent, or a healthcare IT analyst. No matter what step you take next in your career journey, just know that the rapidly growing field of health IT support has a place for you!
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Meilleurs avis pour THE CRITICAL ROLE OF IT SUPPORT STAFF IN HEALTHCARE
This course is very informative, educational and interactive.
I have learned a lot in this course and am very excited to move up to the next one.
Everthing was expalined to understand. The examples were great. Thank you!
basic info but still very informative. i can relate to the issues
À propos du Spécialisation Healthcare IT Support
Are you looking to get your foot in the door as a Healthcare IT Support specialist? Do you want to solve technical problems for healthcare professionals and health system employees? Have you always wanted to enter an in-demand field in Health Information Technology? The courses in this specialization are designed to pique your interest regarding the ever-evolving field of IT support in healthcare. In order to help physicians, nurses, pharmacists, and a wide range of other allied health professionals and non-clinical staff, you need to be familiar with the basic language of healthcare. Through this 4-course specialization, we’ll take you on a whirlwind tour of what it means to play a critical role in maintaining the ongoing operations of a hospital, health system, clinic or other healthcare setting. You’ll be introduced to the basics of health IT fundamentals, the different technologies relevant to healthcare, and important aspects of data security, privacy and compliance. You’ll have an opportunity to hear stories of inspiration from health IT staff who once were in your shoes. Go behind-the-scenes at a large hospital to learn about the many ways in which IT support staff play a role in helping patients, providers and the population. You’ll even receive tips on job interviews and advice on how to succeed on this career path.
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