The workplace is more diverse than ever before. As the world population grows and our connectivity increases, it is common to work alongside colleagues from different generations, life experiences, cultures, genders, orientations, and religions. The increased diversity coupled with the shift toward remote and hybrid work environments means it's more critical than ever to develop appropriate communication strategies and practices. This course will teach you to identify and adapt your own communication style to not only increase team productivity, but also build bridges with colleagues from all backgrounds.
Ce cours fait partie de la Spécialisation Réussite professionnelle
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À propos de ce cours
Ce que vous allez apprendre
Differentiate between the five working generations and their communication preferences
Identify the communication benefits of different work environments, such as in-person, virtual, or hybrid
Discuss effective techniques for communicating with a diverse workforce
Implement a flexing communication strategy to better communicate with one’s workplace team
Compétences que vous acquerrez
- Business Communication
- Communication
- Communications Management
Offert par

Université de Californie à Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Programme de cours : ce que vous apprendrez dans ce cours
Your Communication Preferences
Welcome to Communication in the 21st Century Workplace! Communication in the 21st century is compounded by many changes: an increase in the world population, an increase in connectivity through technology, and advances in science and medicine. A strategy to become a more effective communicator in this changing world is to first understand where your communication style and preferences reside and how you “show up” in the workplace. This first module will focus on how you gain your energy, how you take in information, how you make decisions, and how you prefer the pace of your life. Through our activity, we will reflect on the MBTI assessment and strengths of individual styles. In our knowledge check, we will define what the four categories of MBTI are as well as identify methods to increase effective communication.
Managing Communication Change Drivers
Many factors affect 21st century workplace communication, including technological advances, the increase of remote/hybrid work options, as well as an increasingly multiethnic and multigenerational workforce. In this module, we’ll explore each of these communication change drivers and focus our discussion on how changing demographics affect workplace communication. In our knowledge check, we will differentiate between the five working generations and select the communication benefits of different work environments.
Flexing Communication
Landing your message with clarity and impact is a hallmark of effective communication. When we tailor our messages to accommodate others' styles, to meet others where they reside, it creates more effective communication that doesn't require clarification. Flexing your style also supports our ability to collaborate. In this module, we will use our discussion to implement a flexing communication strategy to better communicate with one’s workplace team. In our knowledge check, we will recognize the benefits of flexing communication and recall strategies to improve communication.
Enhancing Communications
The A.B.I.D.E. model was created to support effective communication and as a reminder of the elements needed for clear, flexible communication and collaboration in the 21st century. The five behaviors overviewed in this module will provide ongoing support and guidance in your workplace communication. In this module's discussion, we will consider which A.B.I.D.E. element could improve communication on your current team. In our final knowledge check, we will name each element of A.B.I.D.E. and articulate how the A.B.I.D.E. model can improve communication.
Avis
- 5 stars64,08 %
- 4 stars23,32 %
- 3 stars7,98 %
- 2 stars2,70 %
- 1 star1,89 %
Meilleurs avis pour COMMUNICATION AU TRAVAIL AU 21E SIÈCLE
More interviews were few real-life scenarios are discussed will be useful. Patricia is one of the most expressive tutors on Coursera and her energy & enthusiasm is infectious.
This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.
I enjoyed this course. I used it for personal development. It gave great tools and information to think about as a middle manager and how to properly communicate with
The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"
À propos du Spécialisation Réussite professionnelle
This series of courses will help you build, develop and hone the essential skills needed to improve your employability and advancement in today’s dynamic workforce. The courses in this Specialization may be taken in any order. Each course can also be taken independently. The Specialization concludes with a Capstone project that will give you the opportunity to integrate and apply the skills you have gained throughout the courses to your individual and organizational needs.

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