About this course: This course begins with a welcome message and an overview of the Specialization. After this introduction, you will be asked to take a proficiency test to see if this course is right for you. During the course, you will begin learning vocabulary and customs related to socializing and networking in English. The goal is to enable you to interact with business contacts in person, on the phone and over email in a professional way. Course Learning Objectives • Determine whether the objectives of this Specialization align with your learning goals • Evaluate your current level of proficiency in business English communication • Present relevant information about yourself in a discussion forum • Develop your networking skills • Write short emails with appropriate formatting • Recognize and produce formal and informal language in emails • Develop vocabulary related to jobs and companies
Created by: University of Washington
Taught by: Daphne Mackey, Extension Lecturer, International & English Language Programs
UW Educational Outreach
Taught by: Richard Moore, Extension Lecturer, International & English Language Programs
UW Educational Outreach
| Basic Info | Course 1 of 5 in the Business English Communication Skills Specialization |
| Level | Intermediate |
| Language | English, Subtitles: Mongolian, Chinese (Traditional) |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Introduction to Business English Communication
In the first week, you’ll practice introducing yourself and learn some new vocabulary to talk about what you do in your job.
10 videos, 6 readings, 4 practice quizzes
- Video: Video: Welcome to Business English
- Reading: READ FIRST
- Video: Video: Course Overview
- Video: Quiz Proficiency Video: Phone Conversation
- Practice Quiz: Proficiency Test
- Discussion Prompt: Discussion: Why Are You Studying Business Communication?
- Reading: Summary
- Video: Video: Introducing Yourself
- Video: Video: Keeping a Conversation Going
- Video: Video: Leaving a Conversation
- Video: Video: Real Language
- Practice Quiz: What is Appropriate in Business Settings?
- Discussion Prompt: Discussion: What’s the Custom in Your Country?
- Reading: Vocabulary List
- Reading: Summary
- Video: Video: Business Cards
- Practice Quiz: Business Card Quiz
- Discussion Prompt: Discussion: Business Cards in Your Country
- Video: Video: How to Create a Good Network
- Video: Video: Social Networking
- Practice Quiz: Social Networking Quiz
- Reading: Vocabulary List
- Reading: Summary
Graded: A Conversation
WEEK 2
Introductions
In Week 2, you’ll study vocabulary to describe your company (or any company - you don’t have to be working right now to take this course!).
7 videos, 7 readings, 5 practice quizzes
- Video: Video: Case Study Seattle
- Video: Video: Interview with David Blandford of Visit Seattle
- Video: Video: Seattle, A Business City
- Practice Quiz: 6 Things to Know About Seattle
- Practice Quiz: Vocabulary Check
- Discussion Prompt: Discussion: Where Do You Live and Why is it Good for Business?
- Reading: Vocabulary List
- Reading: Summary
- Video: Video: Describing Your Job
- Video: Video: Giving Some More Details
- Practice Quiz: What Does This Job Do?
- Reading: Summary
- Video: Video: Describing a Company
- Video: Video: Company History
- Reading: The History of Starbucks
- Practice Quiz: The History of Starbucks
- Reading: Reading: The History of Amazon
- Reading: Vocabulary List
- Practice Quiz: The History of Amazon
- Reading: Summary
Graded: Persuade Me to Move
Graded: Describe Your Job
Graded: Promoting Your Company
WEEK 3
Emails
In week 3, we will introduce you to writing professional emails.
10 videos, 5 readings, 5 practice quizzes
- Video: Video: Email Guidelines
- Video: Video: Subject Lines
- Practice Quiz: Subject Lines Quiz
- Video: Video: Email Greetings
- Video: Video: Email Closings
- Reading: Summary
- Video: Video: Appropriate Tone in Email
- Video: Video: Formality Part 1
- Video: Video: Formality Part 2
- Practice Quiz: Formal or Informal?
- Video: Video: Directness
- Practice Quiz: Direct or Indirect?
- Reading: Vocabulary List
- Reading: Summary
- Video: Video: Writing Effective Opening and Closing Sentences in Email, Part 1
- Practice Quiz: Writing Effective Email Openings
- Video: Video: Writing Friendly Opening and Closing Sentences in Email, Part 2
- Practice Quiz: Writing Effective Email Closings Quiz
- Reading: Vocabulary List
- Reading: Summary
Graded: Email Greetings
Graded: Building the Right Email
Graded: Write an Email Based on a Scenario
WEEK 4
Meeting Arrangements on the Telephone
Week 4 is all about telephoning and making arrangements to meet.
3 videos, 6 readings
- Video: Video: Beginning and Ending a Telephone Call
- Reading: Vocabulary List
- Reading: Summary
- Video: Video: Telephoning Arrangements to Meet
- Reading: Vocabulary List
- Reading: Summary
- Video: Video: Leaving Messages
- Reading: Vocabulary List
- Reading: Summary
Graded: Making a Telephone Call
Graded: Arrangements to Meet
Graded: Leaving Messages
WEEK 5
Meeting Arrangements (Email)
In Week 5, we return to email to talk about arrangements, make changes, and update. This last week includes some practice with texting too.
3 videos, 6 readings, 2 practice quizzes
- Video: Video: Text Messages in Arranging to Meet Someone
- Practice Quiz: Text Messages
- Discussion Prompt: Discussion: Text Messaging
- Reading: Vocabulary List
- Reading: Summary
- Video: Video: Initiating and Responding to Meeting Announcements and Invitations
- Reading: Vocabulary List
- Reading: Summary
- Video: Video: Writing Follow-up and Thank You Emails
- Reading: Vocabulary List
- Reading: Summary
- Practice Quiz: Follow Up Email Quiz
Graded: Writing Invitation Emails, Part 1
Graded: Writing Invitation Emails Part 2 Updates
Graded: Writing a Follow-up Email
FAQs
How It Works
Coursework
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Creators
University of Washington
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Pricing
| Audit | Purchase Course | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Not available | Available |
| Receive a final grade | Not available | Available |
| Earn a shareable Course Certificate | Not available | Available |
Ratings and Reviews
Very useful especially for non-native English speaker. Know more knowledge about Business and standard expressions helps us to avoid many mistakes in future works.
Thank you so much for instructing Ana Pelayo.
Awesome class!
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Muy buena metodología, aunque el curso es bastante básico.