With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor. We highlight 7 specific attributes of great advisors including integrity, empathy, selfless independence, and big picture thinking. The best trusted advisors are those who have experienced adversity in their own lives.
Ce cours fait partie de la Spécialisation Customer Centricity with Professor Jagdish Sheth
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À propos de ce cours
Dates limites flexibles
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Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Cours 2 sur 4 dans le
Niveau débutant
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
Approx. 7 heures pour terminer
Anglais
Votre entreprise pourrait-elle bénéficier de la formation des employés à des compétences recherchées ?
Essayez Coursera pour les affairesCompétences que vous acquerrez
- 4. Understand the importance of selfless independence
- 3. Learn why not all experts are capable of becoming trusted advisors
- 2. Understand how a professional relationship is enhanced by a personal client relationship
- 1. Understand how to be a deep generalist
- 5. Understand why listening rather than telling is ultimately what matters for becoming a trusted advisor.
Dates limites flexibles
Réinitialisez les dates limites selon votre disponibilité.
Certificat partageable
Obtenez un Certificat lorsque vous terminez
100 % en ligne
Commencez dès maintenant et apprenez aux horaires qui vous conviennent.
Cours 2 sur 4 dans le
Niveau débutant
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
Approx. 7 heures pour terminer
Anglais
Votre entreprise pourrait-elle bénéficier de la formation des employés à des compétences recherchées ?
Essayez Coursera pour les affairesOffert par
Programme de cours : ce que vous apprendrez dans ce cours
3 heures pour terminer
How to Become a Trusted Advisor
3 heures pour terminer
20 vidéos (Total 63 min), 4 lectures, 2 quiz
4 heures pour terminer
How Companies Gain Competitive Advantage Through Customer Loyalty
4 heures pour terminer
18 vidéos (Total 69 min), 1 lecture, 3 quiz
À propos du Spécialisation Customer Centricity with Professor Jagdish Sheth

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