Improve Business Performance with Google Forms
9 694 déjà inscrits
9 694 déjà inscrits
By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Votre enseignant(e) vous guidera étape par étape, grâce à une vidéo en écran partagé sur votre espace de travail :
Votre espace de travail est un bureau cloud situé dans votre navigateur, aucun téléchargement n'est requis.
Votre enseignant(e) vous guide étape par étape dans une vidéo en écran partagé
par ZP19 oct. 2020
this course helped me gain my very first certificate in coursera!! soo amazing and really helpful!
par A18 mai 2020
This course very efficiently taught me on how to create a google form.
par JH28 juin 2020
It helps me fine tune my skills in creating google forms.
par JS20 juin 2020
This course or project is very practical and doable. I can easily learn the steps on how to create survey form for free. Thank you for the opportunity given to me to join this course for free.