How to Use Buyer Persona Canvas to Understand Customer Needs

Offert par
Coursera Project Network
Dans ce Projet Guidé, vous :

Learn the step-by-step approach to truly make your organization to be customer-centric

Develop a human-centered insights into your buyer operations, and determine how to key into the goals they set to achieve

Determine your strategic approach to provide the right solutions that meets the desired needs of your buyer

Clock2 Hours
IntermediateIntermédiaire
CloudAucun téléchargement requis
VideoVidéo en écran partagé
Comment DotsAnglais
LaptopOrdinateur de bureau uniquement

By the end of this guided project, you will be able to use the Buyer Persona Canvas to develop a deep insight on your buyers. The canvas is a 10-block model that help us understand the archetypal behaviors, activities, mental models, and contextual situations that buyers use to accomplish specific goals. Modeling buyer persona behavior offers insights into how buyers make purchase decisions, the goals driving their buying behaviors, and their attitudes of decision-making. The canvas offers a narrative of customer goals and desires, how buying behavior are affected, the context of the buyers, their visions for the future, and how you and your company can contribute to their story For us to practically demonstrate how to use the Buyer Persona Canvas to conduct analysis and make decisions, we will use an energy services company as a case study. Example of the case study would empower you to apply the model to your company or any other company of your choice. The project is for marketing and sale executives who want to have deeper understanding of their buyers, and then formulate strategies to help them achieve their goals. Also, for entrepreneurs who want to have insights on the potential customers before developing products/services to solve their problems. At the end of the project, you will be able to use the canvas to create a more refined and intimate view of your customers.

Les compétences que vous développerez

  • Sales
  • Marketing
  • Business Strategy
  • Entrepreneurship

Apprendrez étape par étape

Votre enseignant(e) vous guidera étape par étape, grâce à une vidéo en écran partagé sur votre espace de travail :

  1. Introduction

  2. Buyer Persona

  3. Goals and Initiatives

  4. Team and buying process

  5. Timing and Thinking

  6. Channels and Why Buy

  7. Content/information, and strategy

Comment fonctionnent les Projets Guidés

Votre espace de travail est un bureau cloud situé dans votre navigateur, aucun téléchargement n'est requis.

Votre enseignant(e) vous guide étape par étape dans une vidéo en écran partagé

Foire Aux Questions

Foire Aux Questions

D'autres questions ? Visitez le Centre d'Aide pour les Étudiants.