Okay, so now I guess is a good time to sketch out our EPIC into a set of processes just to make sure that we're not missing anything big picture wise. >> Process design? That's so not my thing. I think I'm going to take a nap! >> Remember when you said that you hate when business people keep changing their minds? >> That's not exactly what I said, but okay, I'll go with it. >> Well, so this is a good way to make sure that we know exactly what we want. And it's also, in the future, a good way for you to make sure that, when you're dealing with business people, they know what they want as well. >> Okay, I guess I'll put off my nap for a bit. >> Okay, so I guess the place to start is with an input and an output. >> Okay, so here we'll put our input and we put our output over here. I guess the input is that the technician needs the part? >> Right. >> And the output would be the part itself, right? >> So I think you're right, but I think we should be a little bit more specific. So for example, what happens if the wrong part arrives? >> You're right. So we need to verify it. >> Right. >> So I guess it's part verified? Okay, so I guess the next logical step would be if the tech needs the part, then we need to ID the part. >> Right. >> Okay. Then we need to check if it's in the system. >> Right. So, I guess if it's in the system, then the tech can just keep moving. And if not, as we've seen, I think that's something that dispatch would handle. >> All right, so if not, dispatch. >> Then I guess the next thing would depend on whether or not the customer has a contract >> You're right. All right, so if we do have a customer contract, then we can go ahead and order the part? But, what if we don't? If we don't, then we need to get a signature from the customer, right? >> Right. And don't forget, sometimes the customer orders the part themselves. >> You're right. Okay, I guess the next logical step would be getting them delivered? >> Right. So then I guess it would just depend on whether the delivered part is okay or not. >> So we check okay. >> So I guess if it's okay, then the process is over, the part's verified. But if not, then we have to deal with a return and start the process all over again. >> All right, so then we have a return. And we take this all the way back to the beginning again. >> Right. Did we miss anything? >> I don't think so. >> All right, looks good.