Hello, my name is JMI, and I would like to talk to you today, a bit about how to think about pricing. How to set the price can be a really overwhelming experience, you have to think about what is the right price points where you're going to make money. But you also have to think about how many customers are going to buy your product? Will you reach the volume you're trying to get to? You have to consider where your competitors are pricing which sometimes is easy to know if you could see the prices on the market. Sometimes can be really complicated and you'll do not know where competitor are. You have to think about customer value and how does that value depend on different customer segments. And therefor should you have a way to price for different segments at the same time. There's a lot of things to take into accounts, as we worked with our clients we found there was an easy way to think through pricing. And we have structured our courses according to that way and I'm going to explain this in a really simple way now. The first thing you need to think about, think about pricing is your cost and the economics. In other words, what does it cost for you to serve particular customer, to have a product? And what is the margin that you can have on top of this? You need to think about supply and demand. You need to think about the incentives you give your customers to buy a little more volume, what discount do you give? This is all in the frame of economics, the second thing you need to think about is the value that your customers will get. What is their willingness to pay? You need to think about whether you have different customer segments or not. You need to think about, how will they make decisions? How will they compare you product to other products? And I just talked about other products. Of course in the market there is also a lot of competitors and you need to understand where these competitors price. Think about their share, think about their strategy, think about how your product compares to what we call the next best alternative. What the other competitors are charging? Now, as I talked to these three elements, there is obviously some overlap between each other. First, there is an overlap between the economics and the customer value. Essentially between the supply and demand and how customers value things differently, that overlap is all about the elasticity. Elasticity is going to be how much will your volume depend on your price and that depends on how much the customers do value your products. But also where your costs are so you can really optimize the volume you want to have for the margins you're going to get. The second overlap is the overlap about how much you can discriminate price points between customer segments. And to understand how you do this, you need to understand of course the customer segments and where customers come from. You also need to understand what competitors are offering. Very often different competitors will tailor to different customer segments. It gives you an indication about what you can do to discriminate price points between different customer segments. The final overlap is between the economics and competitors. Game Theory is a discipline that tries to help companies decide whether or not to match competitors prices, it considers every market as a gain. Where companies go against each other on an ongoing basis. And what is the optimum price points given that you know competitors are going to react to your price changes, whether price up or price down. So we've decided to structure the course in three sub-courses, one around each lenses. The first one's going to talk about economics, and it's going to also include elasticity. The second one is going to talk about customers, their value, and is also going to talk about segmentation and discrimination of pricing. And the last one is going to be about competitive, competitive strategy, the game theory aspects of it, that is a bit more complicated that I talked about. Now, after you've seen all these three lenses and the overlap between each of them, you have an overlap in the middle. And this is pulling everything together to make a pricing decision that will take into account all of the three lenses, what the customers want? What's your cost and what the competitors do? If you know how to balance these three forces, you will know how to set your price ideally and will maximize your profits. That will be the purpose of the fourth course you'll go through.